HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





closing time at KFC

Posted Thu July 12, 2001, by Virginia G. written to Kentucky Fried Chicken

Write a Letter to this Company  |  Rate this Company


I'm writing to bring your attention to a problem with the drive-thru service at Kentucky Fried Chicken. The restaurant I'm referring to is at Bennettsville, SC 29512.

It was 9:45Pm I realized the KFC in our town closed at ten but knew I had time to make it before the store closed I drove up to the speaker all the light were on no one came on a car drove in behind me, I thought the speaker was broke drove on to the window where I saw an employee puting things away. She mouthed the words closed. I looked at my clock as I drove away it was 9:55 PM. I feel that if a establishment list store hours from 10:00Am to 10:00pm If you arrive before the closing time you serve the customer.

It will be some time before I consider dining in your restaurant again. Also, I might continue to recommend your establishment for afternoodn dining but not evening. For your reference, I eat at Kentucky Fried Chicken 3-5 times per month, and I spend $16-$20 per visit.

Here is how I would like you to address my complaint: 1. Cut off the drive thru lights if not open
2. If you hear a customer at drive thru tell them you are closed
3. Put a sign up saying we quit serving at the time you are going to quit serving. If you can't get something at 9:59 you are closed to the public. You may say that the closing time is when we make the customer leave the store but if a customer has dood left you wait til they finish you might cut the light and lock the doors so this would not be a good excuse. Do not advertized hours open unless you are opened those hours.
4. When you see a customer at the window go to them and apologized we just closed down the kitchen.
.

Thank you for your attention to this matter. I hope to hear from you very soon.


Reply



Log In/Create an account | 1 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2014 © All Rights Reserved PlanetFeedback.com | Web by Cicada