KFC Should Cook Their Chicken To Order

This letter is spot on. The problem is just what the poster a few
posts back stated; every other customer would be screaming about
waiting. It seems like on Mother's day they could take orders by phone
or post the wait time on a sign outside. Anyone who complained could
then legally be shot.

You took your mother to KFC for mothers day?

Eeeewwwww!

KFC is one of the places responsible for me becoming vegetarian!
After eating BLEEDING CHICKEN from their place and having the runs for
a couple of days... I decided I no longer wanted to eat meat anymore.
I've been vegetarian for about 5 years now. KFC is disgusting.

It takes 25 minutes to cook chicken and that does not include breading
time. And it has to be breaded right before it goes into the fryer or
it dries out. When I worked at KFC and we would run out of chicken
during a rush, customers would always be *irate* when we told them
there would be a 25 min wait.

They do keep it warm before it's sold - everything is kept in a heated
cabinet under a spotlight. There's no reason it should be cold, unless
it's been sitting there a good long while. The chicken is supposed to
be good to sell for an hour and a half after it's made - but if they'd
cooked a lot and then it was quieter than expected, it's very likely
the chicken was kept under the heatlamp for longer than that. This
obviously is bad practice and leads to dry and slightly lukewarm
chicken.

You know what's funny? I'm really, really picky about my food...I
almost never eat meat of any kind cold because "it smells different".
Yeah, I know it's weird. I can't help it.

But I *love* KFC cold. Not ice cold, but just like..room temperature.
Usually friend food is pretty gross as it cools down, but KFC has
that just right kinda breading that makes you forget the temperature
and enjoy the 11 herbs and spices!

I think this letter is acceptable. It's a reasonable suggestion. But
it would take a while to cook the chicken if it were made to order.

:D

Touchy situation.

Because chicken takes 10 minutes to cook safely, no one would want to
wait 10 minutes in a drive-thru lane for their chicken to be prepared.
Especially on a day when there are going to be a lot of people, that
would probably lead to a lot more unsatisfied customers than satisfied
customers, right?

Perhaps next time you write, you might suggest they use a warming tool
to keep the chicken warm and good until it is purchased? That way
they could adequately prepare for their rush, without serving cold
food.

I'm sorry that you had a disappointing Mother's Day experience, and I
hope KFC will have a satisfactory answer for you!

Oops didn't mean to hit "send" so soon. It's Friday!

Agreed, the chicken shouldn't be cold (or old), but they have to have
food made up in advance -- otherwise, KFC would have a lot of angry
customers given the length of time it would take to fill orders.

But I agree with the others in that your letter was good -- you were
polite, didn't ask for compensation, etc.

Having food prepared ahead of time (especially something like fried
chicken, which takes a while) is the ESSENCE of "fast food."

Wow. I'm vegetarian, but even I know how greasy and unpalatable cold
fried chicken must be!

By the way, this is a good letter. I like that you stated your
experience in a forthright manner without resorting to exaggeration
and vague "he/she was RUDE!" comments. I also like that you didn't
ask for freebies, though I do, in this case, hope you get some.

I would have to agree with cappella (again? - what is going on,
here?), though that you probably could have rectified the situation by
talking to a manager. Or even asking the counter person for a fresher
order. Either way, I hope you hear back.

I had a similar experience. I called the manager and provided my
receipt for proof. The manager replaced my entire meal at no charge.
If you have your receipt and a valid complaint they will usually
replace your meal.

I agree that the food should not be cooked too far ahead. It is
wasteful, and makes for not-good-tasting chicken. Frankly, I can't
stand KFC, but I think the poster should have gotten hot, fresh
chicken.

And yes, I like cold fried chicken too. Brings back childhood
memories. Just not KFC.

I think I agree with you, but...

Question: Was this a take-out order? Something in your wording
suggests to me that it was.

Question: If so, did you discover it was cold before you left the KFC?
Or when you got home?

Question: If it was a take-out order, how many minutes passed between
them handing you your order and you actually taking a bite?

Question: If it was an eat-in order or you checked before leaving,
what did the manager say when you asked for a fresh (hot) order?

Question: When you say "It seemed like it has been sitting there a
while," do you mean that you know it had? Or just assumed?



Now, personally, I think KFC tastes a whole lot better cold than hot.
But that's my own personal taste.

I hope the company takes your advice and does something about the
length of time they allow the chicken to sit before throwing it away.
You truly did deserve to get piping hot chicken and they did not
deliver.

Good for you for not asking for compensation and kudos to you for
mentioning what was right with the meal.

I hope you hear back from KFC.

'I would not have minded waiting if it meant I would have received hot
chicken.'

Oh yes you would! Your complaint letter would then be about the length
of time you had to wait to get the 'hot' chicken. It's a case of
'damned if you do and damned if you don't.'

I understand it's supposed to be hot but all you had to do was throw
it in the over for awhile.