|
|
KFC Refused to Supply Additional Plates
Posted Sun June 8, 2008 12:00 pm, by Kevin W. written to Kentucky Fried Chicken
Write a Letter to this Company | Rate this Company
On Saturday, June 7, 2008, around 5:40pm I went to your Columbia, MD (Snowden & Minstrell) KFC. I ordered two baskets of chicken (32 pieces) for a get together with my friends. When I asked for 20 plates I was advised that the plates were typically for eat-in customers only. When I asked why they were discriminating against people who take out I was told they are always running short on plates but he would ask his manager if I would like. When the manager told the cashier I could only have 10 (and she was doing me a favor at 10), I then asked to see her. Evidently a shift manager, told me that her manager would not let her give out more. I asked her if I could even pay for additional plates and I was informed that she didn't even have a way to ring that up. I asked her if she really preferred a corporate complaint over just providing good customer service and she said that she had her specific direction from the store manager and that I could call 1-800-KFC.
So, with 32 pieces of chicken and 20 friends coming over I had to be late to my own party because KFC refused to accommodate a reasonable request by a customer. The other people in line as well as my party guests (about 25 people total) also thought this was poor customer satisfaction.
As a business owner myself I understand the value of customer feedback. I would like to know what KFC plans on doing going forward or if you prefer that I go to the many other food providers out there for chicken (Chicken Out, Boston Market, Giant, Weis, Safeway, etc.).
I look forward to what KFC plans on doing to keep me as a customer, if anything.
Reply
| Log In/Create an account | 33 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
by goldintex Posted Thu October 1, 2009 @ 6:40 PM
|
|
|
If you are looking to entertain and want your event to look good even if you are serving KFC, go to www.dontdodishes.com.This is a great site that has some really nice plastic disposable plates.
Reply
|
|
 |
|
|
by cissy Posted Mon June 16, 2008 @ 1:45 PM
|
|
|
A business owner would know to plan ahead. Other then family, who serves food on a styrofoam plate. This reeks of a throw together event looking for much needed help.Please purchase the appropiate dinnerware for such an occassion.
Reply
|
|
 |
|
|
by Timothy C. Posted Mon June 16, 2008 @ 12:31 AM
|
|
|
My bet is your not gonna be a business owner very long Kevin W. WAKE UP! You just don't give away those expensive plates because someone asks! With your business saavy how bout you go online and price out those hard plastic plates they use!? I can't believe they would not sell them to you though unless they were running low for the dine in customers? You could have used paper plates and saved that party. I would absolutely love to see your little part table set up with the buffet you offered your guests! LOL did you use your own dishes to put the Mash Potatoes in? Gravy? Slaw? LOL And did you cut the pieces of chicken in half so it looked like a lot of chicken? I also think it would be funny to see the reaction of 20 "guests" when you showed up late and delivered this buffet! (I'd be flabbergasted and hungry!)
YOU SIR, HAVE LEFT OUT A LOT OF THIS STORY AND WE BUSTED YOU ON IT HUH?
Finally, what in the world did you end up eating ALL that food off of? Napkins?
Reply
|
|

|
|
|
 |
|

|
by Nate269 Posted Fri June 13, 2008 @ 9:13 PM
|
|
|
You said that you were willing to pay extra. It's KFC, not KFP. They don't sell plates there. If you were indeed willing to pay your money, go pick some up at a store.
The prices are tailored to specific costs and profit margins, which include a single plate. They would lose money if they gave them away to everybody.
Reply
|
|
 |
|
|
|
Disposable plates at walmart are : $2.50 for 150!!
Even the dollar store sells them!
Reply
|
|
 |
|

|
by helmickr Posted Wed June 11, 2008 @ 7:21 AM
|
|
|
I'm sure the workers at KFC would prefer you took your whiney keister to a competitor. 32 pieces of chicken for a party of 20; that's pretty damn stingy!
Reply
|
|

|
|
|
 |
|
|
by DeeM Posted Tue June 10, 2008 @ 5:46 PM
|
|
|
Can you possibly any cheaper? Buy your own plates for the party you made the choice to have. Let me guess, you probably had everyone bring food to YOUR party, so YOU wouldn't have to do any work yet you still consider yourself "the hostess".
Unbelievable!
Reply
|
|
|
|
 |
|
|
|
If you can afford to feed 20 people, you can afford to buy a few paper plates, for pete's sake.
Reply
|
|
 |
|

|
by Donno Posted Mon June 9, 2008 @ 11:39 PM
|
|
|
surely you understand that 32 pieces of chicken won't feed 20 people. You also understand that giving away any product is bad business. Plates cost money, and the offer to give you 10 was a good one. The menu said bucket of chicken, not bucket of chiken and plates.
I think the good folks at KFC should simply ignore your letter. If you are expecting an apology or some free stuff, I wouldn't circle the date on your calendar.
Reply
|
|

|
|
|
 |
|
|
by jeishere Posted Mon June 9, 2008 @ 4:07 PM
|
|
|
You paid for 2 buckets of chicken, not 2 buckets of chicken plus all of the plates you want. I think it waas reasonable for them to offer you 10 plates.
Reply
|
|
 |
|
by Steve-OH Posted Mon June 9, 2008 @ 3:26 PM
|
|
|
next time you are getting the non-gouging gas.
Reply
|
|
 |
|
|

|
|
|
 |
|
|
|
I wouldn't expect plates for 20 people either. Get some paper plates from the convenience store if you must. Besides, the minute you wrongly threw the word "discriminating" in, I was annoyed.
Those plates cost money. Giving you a lot eats into their already extremely slim profit margin.
Reply
|
|
|
|
|
|
|
|
 |
|
by Bill R. Posted Mon June 9, 2008 @ 11:47 AM
|
|
|
Kevin W.,
Your request for 20 plates is over the top.
KFC does not have a responsibility to stock your needs for your get together.
As a business owner put in this into the context of the service you offer or what you manufacture....if somebody asked for twice what you had established as SOP I bet you would do the same as KFC.
BillR.
Reply
|
|
 |
|
|
by C A. Posted Mon June 9, 2008 @ 11:10 AM
|
|
|
I don't understand how your lack of foresight is "discriminating" against you. That word is thrown around far too lightly.
No reasonable person would expect a restaurant to supply that many plates. They have to pay for those plates and you could have easily purchased inexpensive paper plates elsewhere as someone else here mentioned.
Plan ahead next time.
Reply
|
|

|
|
|
 |
|
|
 |
|
|
by Richard S. Posted Mon June 9, 2008 @ 10:42 AM
|
|
|
I have ordered buckets of chicken to go at KFC and have never received, yet alone asked if I needed plates. Your request is unreasonable. I agree with the other posters who have mentioned that it seems like you were asking KFC to supply the plates and utensils for your party.
If you wanted plates, utensils and food supplied you should have ordered from a catering service and not KFC.
Reply
|
|
 |
|
|

|
|
|
 |
|
|
by mcgibblover Posted Mon June 9, 2008 @ 9:33 AM
|
|
|
Once again customers don't relize how stores and inventory works.The KFC store has to pay for those plates and at the end of the month the manager has to answer when the inventory numbers are off by 32.One or two fine but 32 is crazy.Buy your own paper plates.
Reply
|
|
 |
|
|
|
If you are planning a party, it's up to you to make sure you'll have what you need to serve your guests. I'm planning a party for early July. One of the things we are serving is Sicilian pizza cut into bite size pieces. I don't expect the pizza place to supply me with small plates for my guests, I'll buy them.
Your request was definitely not reasonable.
Reply
|
|
|
|
 |
|
|
by gb Posted Mon June 9, 2008 @ 9:19 AM
|
|
|
Your request was not reasonable. The only reason you were late for your own party was your lack of planning. I can't speak for the rest of the places that you are planning on taking your business, but I can assure you Weis and Giant aren't going to give you free stuff just because you asked either.
Reply
|
|

|
|
|
 |
|
by Zan Posted Mon June 9, 2008 @ 8:56 AM
|
|
|
Sorry, but I'm going to disagree that asking for 20 free plates is a reasonable request. It's not up to KFC to provide supplies for your party. Paper plates are not cheap (as you must be aware, or you would have just picked some up yourself) and so to keep costs down KFC only provides them to customers to use while they eat the chicken in the restaurant.
Reply
|
|
|
|
 |
|
by Steve-OH Posted Mon June 9, 2008 @ 12:13 AM
|
|
|
If it's their policy not to supply plates for take-out orders, it was very nice of them to give you 10. What do you really want from them? 10 more plates? Napkins? Paper cups?
Reply
|
|
|
|
|
|
|
|
|
|
|
 |
|
|