No Chicken at Kentucky Fried Chicken?

The title would almost come across as a joke if I didn't know any
better... We have that problem CONSTANTLY here in Memphis...
Here's how the conversation goes:
Me: Can I have a Spicy Breast meal please?
KFC: Yes ma'am pull up to the window and your total is $4.00...
Me: (Wanting the chicken so bad, $4 sounds good.) OK, Thanks! (and I
pull forward to the pick up window)
KFC: I'm sorry ma'am, but we're all out of spicy chicken.
Me: Ok well, can I have a regular chicken breast meal?
KFC: Ma'am we have no breasts at this location...try the KFC down the
street!

True Story!!!

a Lawyer???? For Chicken???

How long does it take to fry some chicken? Maybe 10 minutes? At
Wendy's, it took 6 minutes to pressure cook chicken sandwich patties,
which was real filleted (sp?) chicken, so I think that may be about
right.

I would rather go inside and ask that they whip up a fresh batch for
you, and that way you know your chicken will be hot and fresh, and you
wont have to waste time and money going to another chicken place.

And if KFC is out, try Lee's. Lee was the Colonel's cousin... I
think... and their chicken is pretty good.

Weird -- my response to this from yesterday/last night is gone, but I
was in complete agreement with the OP. And I hardly used the F word.
(Kidding, Greg--didn't use it!)

KFC is not a "made to order" restaurant. Their whole system is set up
to prepare chicken ahead of time so that customers are able to get it
hot and fresh without having to wait for it to cook. Their managers
and employees are trained to maintain that system throughout the day
and the system is designed to account for volume swings and slow
periods.

You have every right to expect they have all their products available
at all times and if they don't, your main recourse is to stop
patronizing their business. We don't agree this is false advertising
and/or bait and switch. It's management incompetence, pure and simple.
It's not up to a customer to lower their expectations to match a
business's limitations - it's up to the business to meet the
customer's expectations.

Thanks for using PlanetFeedback!

I know that the powers that be at PFB agree KFC should have every item
available at every time of day, but when I used to patronize KFC I ran
into this a few times myself. I looked around, realized there were
like two customers in the joint, and cut them some slack. They just
didn't seem to have the customers to warrant cooking up a bunch of
various varieties of chicken, and throw them in the trays.

They have one fewer customer now - I dumped KFC for various reasons.
If this problem bothers you enough, you may want to do the same.

Threatening to sue KFC and asking for a free bucket of chicken in the
same letter is an interesting tactic. Let us know how this shakes out
of the bag for you.

"Mmmm - we're having CHICKEN tonight, and I helped!"

Tony,

You say you want it prepared for you.

Did you ask them why they would not whip you up a batch or did you
just drive off?

I am sure there is an attorney out there that will take up your cause.
:')
Cluck and Cluck Esq. Attornies at Law....

If they offer you a Free Bucket it could cause problem for your
litigiation so you better turn it down.

BillR.