In October I made a layaway at the KMart in Massillon, Ohio. I live about 30 minutes away from this store so I made all of my payments online. This past Friday, November 25th, I drove to the store to pay off and pick up my layaway. I am 9 months pregnant and due in a few days, so I was really wanting to get my shopping out of the way before the baby came. I waited in the layaway line for over 30...

i workfor kmart in 2 different states over the past 25 yrs. stuck it out threw the good times and the bad. the only thing i cant understand is why you havent learned by now that customers come first. you have to have more workers and less paper work to up your sales. you have to stop trying to get 20 peoples worth out of 5 people and i realize that times and jobs are tuff but when your employee...

I placed an online order for clothing for my daughter from Kmart, something I have done at Kmart in the past. While placing the order I needed to update my address and my CC info as my other card on record had expired so before finalizing the order I changed the information for both my new street address and my new cc information. Placed the order received a confirmation later that day stating...

I placed an order using Kmart gift cards on 8/11 with upgraded expedited shipping meaning I would get the order between 8/16-8/19. On 8/15, I get an email stating that the order was canceled and original amount will be refunded to my gift cards. Since I was expecting the order day after next, I tossed cards in trash. I call customer service and to my stupefaction, the rep tells me even though my...

After heavy advertising of their "epic" complete dorm room sets, I ordered two different complete sets for my two college bound children from Kmart online on July 22, 2011. On Tuesday, July 26,2011 a slightly crushed box was delivered by UPS. The box was inadequately taped and appeared to perhaps have been opened. I expressed my concern to the UPS driver who then opened the box on the...