Kmart Refuses to Honor Posted Return Policy

Seriously??
How would them following the posted return policy as you see it
benefit you? If the purchaser used a Visa, they would receive a refund
and you'd be empty handed, if they used a Mastercard, they would
receive a refund and you'd be empty handed, and if they happened to
use cash, then you'd be lucky enough to receive cash back. A gift
receipt simply freezes on a receipt the price the purchaser paid so
you can exchange it, or get a store credit. This is standard policy
for every retail I've ever visited, and I would be shocked if you
received items 1-3 within your letter. Also "Want this to go away"
sounds like a ransom letter... You catch more bees with honey.

My personal view is that no matter what type of payment was used to
purchase the blanket if you had the receipt then you should get the
money back. It was well over 10 days past the purchase date so the
item was paid for no matter what form of pyament was used.

I do not understand your reason for asking for an apology from
personnel. The employee was only doing what the store tells her to do
whether it was policy or not.

I am glad you donated the blanket to a shelter. This is better than
just letting it lie around or tossing it out.

"I need NOTHING Kmart sells."

No toilet paper? Kleenex? Dish soap? Hand soap? Shampoo?
Detergent? Bleach? Feminine hygiene products?

It was generous of you to donate the blanket to a shelter.

But you weren't willing to find the blanket's worth in K-Mart? No
matter how nice of a blanket it is, I'm pretty sure I could spend its
worth on household products. Even if it meant that I wouldn't have to
buy toilet paper for 6 months.

Its not that they are refuseing to honor the posted refund policy.
It's a gift reciept they have no way of knowing how the original
purchase was made by that gift reciept. The purpose of a gift reciept
is to give a proof of purchase. Because with out a reciept you would
most likely be denied a refund or would recieve the lowest sales price
on store credit, but because you have the gift reciept you are
recieving a full credit of the purchase amount. And if the gift giver
had purchased it on a credit card then it would go back to their
credit card you wouldnt like for that to happen now would you???And if
that was the case i am almost certain you would be on here complaining
that they issued the credit back to the creit card if that was the
case. And as far as i know most stores only give store credit for a
gift reciept return.

I don't think a gift receipt and a regular receipt are the same thing.
That could be the issue here.

If you returned the item with a gift receipt, then you will get a gift
card in return. This is company policy, both at Sears and K-mart.
Wal-mart, Target, and many other stores hold this similiar policy.

You did get a refund--it was on the gift card so you could buy
whatever else you would like in the store.

K-mart.com's return policy differs from the store, as it deals with
.com returns and not store level, so any of the information you find
there is probably not relevant.

I know that Sears receipts list the "refund with gift receipt will be
issued on gift card" on the bottom of the gift receipt itself. I know
that K-mart and Sears have generalized scripting that prints out on
the back of their receipts...actually, the rolls of register tape come
preprinted, so you will have return information on the back of the
gift receipt that would differ from the information on the front of
the gift receipt.

I have never given anyone cash back for a gift receipt refund. I have
never had a customer get upset about getting a refund to a gift card.

Speaking as a consumer, I think it is rude to want cash back. If the
gifter wanted to give you cash, they would have given it to you. I
would accept the gift card and purchase something else. You aren't
going to get cash from K-mart, no matter what you do.

If the blanket was purchased with a credit card, the only refund they
can give you would be a gift card. Since you have no idea what the
method of payment was, you should accept the gift card. The only way
they can give you cash is if you bring in the original receipt. For
that, you need to ask your relative for the receipt which they may, or
may not, have kept. I think it's in poor taste to ask for the receipt
from the relative who gave you the gift but that's just my opinion. I
say take the gift card and be happy.

MANY of us at this site harp on the "include a gift receipt" mantra,
myself included. And here a gift giver did the right thing (included
the gift receipt), and the gift recipient did the right thing
(returned the item, with receipt, in the specified amount of time),
and still the gift recipient gets screwed. Then what's the point?
Personally, other than stuff like TP, paper towels, and cat litter,
there isn't much I need/want from Kmart.

I don't think it's fair to the recipient. And we can't expect the
gift giver to include the original receipt, as there likely are other
items on that receipt that need to be "monitored," so to speak.

I don't understand why you didn't take the gift card, wasn't it for
the amount of the blanket you were returning? Why did you want the
cash?

Kmart's stated policy is to credit back in the SAME form of payment
that was used to purchase the item. If it was purchased with someone
else's credit card, they would have to give you a gift card.

A gift receipt is usually used to ensure that the amount you are given
in exchange or gift card is the same as whatthe buyer paid - it
protects you from being completely turned away from your refund
request, or from being given a clearance or sale price thatthe buyer
may not have paid. It also protects the retailer from giving back
more value than was originally paid.

I would assume that they require an actual orginal receipt for a cash
refund.