Kmart Sold Me a Damaged Television

Is this like converting Fahrenheit to Kelvin? Is there a conversion
factor for converting the time since 1/6/08 to a reasonable time
frame, such as a week, since this happened? And for some reason, no
conversion factor is required for the time since it was put on
layaway, only six weeks ago.

This letter would earn a low grade from my chemistry and physics
teachers, who taught units and conversions.

I am also wondering how humiliation fits in here - I see one way but I
don't think it is what was intended.

The fact that it was used(for a short time) would compel me to open it
up for inspection at the store. Then decide on accepting the discount
or not. You would have been better off banking your money (and
transportation money)until you could actually afford the item. This
type of offer will come around again. Kelvin, you are outta gas.

I totally agree that they shouldn't have taken your TV out of the box
and put it on display. You're absolutely right: you paid for a NEW TV
and one that has been on display is not new.

But like everyone else, I'm wondering why you waited until now to
address the problem with K-mart. I think your issue is valid, but now,
six months later, it may be too late to resolve it.

The dates are all goofy. You put it on layaway six weeks ago (August
2008?), but you picked it up in January after paying it off, which
means you put it on layaway back in November of December 2007 (I
presume).

"I agreed to accept that offer."

I think that was your big mistake.

You should have inspected the TV yourself at the store before taking
it home. If the store delivers the item then they are responsible,
but if the customers takes the TV home with them then they are
responsible for all of the damage, cause the store cannot be certain
if the damage happened at the store or after it was taken home. You
will probably have to go through the man for this. This same exact
scenario happened with Best Buy.

I am so confused as to why anyone would wait this long to report such
a problem. If I found myself in this situation I would have driven
right back after noticing damage on the set. If you snooze, you lose.

Sorry but the only humiliation you suffer from is your own in not
opening the box and inspecting the item once you got it home.
Also you could have even done this in the store BEFORE it was loaded
into your vehicle.

I am sure the employee did tell you that you could bring it back - but
read the return policy on your receipt - it tells you K-Marts policy
on all returns.

And I am not sure about the extended warrenty but doesn't that only
cover the actual working components of the set and not the cracked
screen?
I would read this warrenty to see if this is a covered claim and if so
then call the toll free number listed on the paperwork/receipt you
received with the set.
Otherwise you are out of steam as far as K-mart taking it back.

Humiliation? What humiliation?

You waited far too long to try to resolve this situation. At this
point who is to say that you did not damage the television. You
should have at least called them as soon as you noticed the damage.

You've had the television since January. If you weren't happy with it,
you should have requested a refund back then, even if it meant having
to buy something else. You got a ten percent discount. If you wanted
more, you should have negotiated that at the time. I really don't know
what you want them to do now. As far as Kmart is concerned, you
accepted the television 'as is' in exchange for a discount. Just
curious though.. why did you wait so long to write this letter?

For the record, I think it was wrong of them to put your television on
display while you were making payments. I don't understand why they
did that considering the store had no more sets in stock, and they
weren't getting anymore in.

too late now in my opinion