PLEASE ADDRESS THIS ISSUE

Posted Thu May 31, 2012 12:00 pm, by miriam c. written to Kmart

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MY SISTER AND I WENT TO KMART ON MAY 30 2012.THE STORE IS LOCATED PONCE PUERTO RICO WE WANTED TO PURCHASE A RECLINER.THE BOX WAS BIG AND HEAVY.WE APPROACH AN ASSOCIATE.WE ASK HIM IF HE CAN HELP US WITH THE BOX .HIS RESPOND WAS HE'LL BE RIGHT BACK.WE WAITED FOR 25MINUTES,SO I WENT TO CUSTOMER SERVICE.SPOKE TO A SUPERVISOR.I ASK HIM IF HE CAN PAGE SOMEBODY TO HELP US IN THE FURNITURE DEPT.HE LOOK AT ME AND CONTINUED DOING HIS RINGING AT THE FRONT DESK.I WAITED FOR 5MINUTES AND ASK HIM IF HE CAN CALL HIS MANAGER.HE FIRST HESITATED THEN MADE THE CALL.HE THE MANAGER WILL BE OVER SOON.I WAITED FOR ANOTHER 15MINUTES THE MANAGER DID NOT SHOW UP.I ASK HIM AGAIN PLEASE CAN YOU TELL YOUR MANGER I WOULD LIKE TO SPEAK TO HIM.FINALLY ANOTHER SUPERVISOR SHOWED UP.HE ASK ME HOW CAN HE HELP ME I EXPLAIN THE PROBLEM TO HIM.HE THEN SAID HE APOLOGIZES AND SAID THEY HAVE AN EMPLOYEE WHO WAS RETIRING AFTER 30YRS.AND THEY WHERE HAVING A GOING AWAY PARTY FOR HER THAT'S WHY THEY SO LONG.I TOLD HIM I WAS A MANAGER FOR 15YRS,AND I SAID OUR NUMBER PRIORITY WAS CUSTOMER SERVICE.I ALSO TOLD WE HAD TO PUSH THE BOX ALL THE WAY OVER TO THE OTHER SIDE CLOSE TO THERE LAY AWAY DEPT.SO ASK HIM TO GIVE ME CORPORATES NUMBER.HE GAVE ME A NUMBER THAT HAD NOTHING TO WITH KMART.I CALL THE SAME DAY AGAIN ONE ASSOCIATE GAVE ANOTHER NUMBER WHICH ALSO HAD NOTHING TO DO WITH KMART.I HAD TO GO ONLINE AND FIND THE NUMBER.SO I CALLED NOW I HAVE TO WAIT FOR THE STORE MANGER TO CALL ME WITH IN 48HRS.NOW HOW CAN THIS BE I HAVE TO WAIT BECAUSE OF THERE MISTAKE AND LOUSY CUSTOMER SERVICE.TRUST ME I WILL BE ON TOP OF THIS TILL THIS ISSUE GETS RESOLVE.A VERY UPSET CUSTOMER WILL NOT SHOP THERE AGAIN.

I WANT THEM TO ADDRESS THIS ISSUE AND CONTACT ME

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Re: PLEASE ADDRESS THIS ISSUE by Lisa H. Posted Fri June 1, 2012 @ 1:58 PM What do you want them to do to address the issue? Reply Re: PLEASE ADDRESS THIS ISSUE by Nicole F. Posted Thu May 31, 2012 @ 11:45 PM I gotta say...at least the guy was honest with you about the delay and he apologized and I assume that he helped you complete the purchase and everything. Reply