Kmart Manager Goes to Bat for Me and Wins!

Posted Mon September 10, 2007 12:00 pm, by Barbara A. S. written to Kmart

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I wish to compliment the valiant effort made by one of your store managers at the Elmwood Shopping Center Kmart, Mr. Hetzel. I was interested in purchasing the Martha Stewart tri-clad 7-piece copper pot set. It was no longer available at this store but Mr. Hetzel went to bat for me and found it at the Houma, LA store about an hour away.

Only in LA would this happen. The store receiving clerk is a roommate of the store manager in the Houma store, and they did an exchange at home and delivered the pot set to the Elmwood store in only a matter of days. Then, to top off the great service, Mr. Hetzel CALLED ME and told me that the pots were in and he held them for me in his office.

I'm just purring like a kitten with these pots and they were on clearance for only $72.80 plus tax.

I'm going to become a cooking instructor for the Cancer Project here in New Orleans to teach cancer survivors how to extend their lives. These pots will be a happy and welcome addition to the classes and my vegetarian cooking at home. Thank you Kmart. I love my pots and I love you!!!!! xoxoxo

Please give Mr. Hetzel a raise and a vacation!

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Re: Kmart Manager Goes to Bat for Me and Wins! by Ahsha Posted Tue September 11, 2007 @ 6:13 PM What a nice man! You are wonderful too because you acknowledeged him. Don't you just love it when things are happy-happy-happy. I wish you luck in your endeavor with cancer survivors. That takes a generous heart. Reply Re: Kmart Manager Goes to Bat for Me and Wins! by Harleycat Posted Tue September 11, 2007 @ 8:55 AM Anyone notice that this guy's name just happens to be Mr. HERTZel? Reply That's Mr. Hetzel at KMart by Bill R Tue September 11, 2007 @ 9:25 AM Thanks.. by Harleycat Tue September 11, 2007 @ 11:52 AM I read it the same way you did, HarleyCat by LadyMac Tue September 11, 2007 @ 1:21 PM Then I'm Honored! by Harleycat Tue September 11, 2007 @ 2:08 PM That would be way too scary by donno Tue September 11, 2007 @ 11:05 AM Re: Kmart Manager Goes to Bat for Me and Wins! by Fred Flintstone Posted Tue September 11, 2007 @ 7:41 AM Only problem is that these two guys will probably be fired for violating K-Mart's anti customer service policy. Reply Darn tooting. by Evil Genius Erik Tue September 11, 2007 @ 11:44 AM lol... by Chris M Tue September 11, 2007 @ 7:40 PM Re: Mr Hetzel with Elmwood store in Jefferson LA goes to bat for me and wins!!!!! by BellaSera Posted Mon September 10, 2007 @ 3:53 PM See Barbara, this is how a letter should be written: no ranting, no raving, and no misuse of offensive words. I'm glad it worked out for you. Reply Re: Mr Hetzel with Elmwood store in Jefferson LA goes to bat for me and wins!!!!! by LadyMac Posted Mon September 10, 2007 @ 3:11 PM Very nice letter, Barbara! You should print a copy of it out and give it to Mr. Hertzel next time you're in the store. Just to make sure he knows how you appreciated his extra effort! You can give him those x's and o's when you do that too. LOL Reply