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may i please be a customer
Posted Tue August 25, 2009 3:03 pm, by Rachel G. written to Kmart
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i work at Kmart but I'm also a frequent shopper. i spend a lot of money there and when I'm off the clock then I'll sit in the eatery, eat and drink something i just bought or just to read for a while before shopping some more. sometimes i do talk to the other employees but then i go back to shopping or back to the eatery to read. I really don't get in the way or bother anyone but am constantly harassed by the managers. they actually make me leave the store when I'm sitting in a closed eatery reading a book. how do you think that makes me feel about shopping at the store. should i work there and then take my shopping elsewhere? most of the time i am waiting for a fellow employee to get off of work so i have a ride. should i have to sit outside with the bugs or heat or in the winter?
i would love to be allowed to sit and mind my own business in the store while i wait for my ride or in between shopping.
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I agree with everyone else who said that if regular customers aren't allowed to sit in the eatery and read, then sorry, neither should you.
However, I also wanted to point out something you said. First you said, "i do talk to the other employees" but then you said "I really don't get in the way or bother anyone." If these employees are on the clock, working, then you ARE bothering them which is why management would probably prefer you not be in the eatery, off the clock, talking to employees who are supposed to be working.
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Two words from management: Go home.
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by Just Jeffrey Posted Wed August 26, 2009 @ 11:33 AM
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When you're sitting there, do you consider yourself an off-duty employee? Or a customer?
It sounds like you consider yourself a customer, based on your letter.
That being said, what's you opinion of other customers (that aren't employees) sitting in the eatery or hanging out in the store waiting for rides? If you think any customer should have the "right" (as a customer) to hang out, then I agree... you should be able to stay there.
I think this has less to do with you being an employee and more with your feeling that customers should be able to use the store as a place to hang out. This is sometimes called "loitering."
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Most places will consider you to be an employee even when off the clock. I know the "chains" I have worked did-for example, at the chain restaurant I worked at I was not allowed to sit at the bar and have a drink even on my day off because I was an employee. I worked at Wal-Mart briefly years ago and I don't recall the exact policy except I was not supposed to "hang out" in the breakroom or back section of the store on my days off, unless it was for a company function. Nobody cared if I shopped there though.
I don't think anyone would care if you were actually shopping in the store once your shift had ended-but buying something to eat and reading a book (especially once the eatery is closed) is not really shopping.
Maybe there is a Borders/Barnes and Noble/Starbucks close to you that you could kill some time in while waiting for a ride?
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Many companies ( maybe it's a retail thing) have policies against loitering when you are off the clock. Unfortunately, what you describe yourself as doing is exactly that. You are hanging out in the building. I am not trying to be mean, but it isn't their problem if you get rides from your coworkers - I assume you are being scheduled to work during times you have told them that you are available. You state that most of the time you are waiting for a fellow employee to get off work, that is not shopping and you are not a customer.
My advice is to find someplace else to wait and read -maybe you could treat yourself to a soda at a Fast Food place and wait there. Then you actually would be someones customer and it is doubtful that you would receive complaints. (unless your wait was long)
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by Zan Posted Wed August 26, 2009 @ 6:49 AM
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The eatery is closed while you're sitting there? That may be the key. They probably don't want customers sitting there after it's been shut down and cleaned, to avoid having to monitor the area (and clean it up again after people have been eating there). And if customers see you there, they may assume it's okay for them to be there too.
But I agree you shouldn't be made to leave the store. Do they have some kind of employees only area that's off the main floor? Even if you're off the clock, I think you should be allowed to wait there for your ride.
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by PepperElf Posted Tue August 25, 2009 @ 11:39 PM
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the only thing worse than having the boss nag you when you're on your break, or off the clock waiting for a ride home...
is when a customer comes up and demands you help them
Though.... it does turn extremely funny when they do it to people who don't work there. Especially when they threaten to have you fired.
now the only thing i can say against your complaint is that if you're sitting in the closed eatery another customer might assume they can sit there too.
but personally, if i was shopping there and saw it... i'd just think "oh someone on break, OK" and wouldn't personally be offended by the idea of an employee being on a break.
it's too bad there's not a break room.
what do they expect you to do in the winter? stand and freeze in the snow until your ride arrives?
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I have issues with my employees that want to talk to other employees while they are working.
They always state, I am off the clock, and I say back, but they aren't!!!!
You mention something to that effect, so perhaps that is why you are being asked to leave.
Good Day
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by BirmanCat Posted Tue August 25, 2009 @ 4:39 PM
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You may wish to check Minnesota's labor laws. I've lived in several states, and it's always been a part of the labor laws that hourly employees, other than on a scheduled break, must be paid for the time they are at their place of employment.
If Minnesota has such a law, it doesn't matter that you're sitting in a closed section of the "eatery," you're still in the store, which means, in the eyes of the law, managers must either pay you to sit there or have you leave.
Most state labor departments have contact information on their Web sites. You can check there to see if you can get a waiver from the state to remain at your place of employment past your normal working hours without being paid.
Several years ago I worked in Illinois, where winter weather can make travel difficult. My employer tried to get a waiver from the state to allow employees to come into the building prior to the start of their shift and sit in the break room instead of standing outside in the cold.
The state turned us down, but my boss made arrangements at a bowling alley across the street so employees could wait there. Ridiculous? Yes.
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by Maegan Z. Posted Tue August 25, 2009 @ 4:37 PM
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Is there a break room that you can use when you're on break or waiting for a ride?
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by Lisa H. Posted Tue August 25, 2009 @ 3:07 PM
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Is there a policy about any customer sitting in the store reading? In other words, would you be asked to leave if you were sitting in a closed section of the store reading if you didn't work there? If so, then you are being treated as a customer.
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