Kohl's.Com Website Is Beyond Slow and Aggravating!

Posted Thu August 17, 2006 10:10 am, by Stacy L. written to Kohl's Department Stores

Write a Letter to this Company

I've been sitting on your website since 8am trying to check out $400 of clothes. I realize today is a big sale day, but what keeps happening is beyond acceptable.

The website is at a complete crawl. Everytime I try and check out, it hangs for about 15 minutes, then throws me to "Internal Server Error." Over and over. When I finally do make it to the "place order", it tells me the quantity of what I ordered is no longer available, and instead of removing it from my bag, it tells me I have to remove it, thus repeating the agonizingly slow process of checking out.

I have no idea what would solve errors like this - purchase more bandwith?

Also, if an item is no longer available, just take it out of my bag and let me finish checking out!

I'm at the point now of not even bothering to order anything. Certainly other online stores would appreciate a $400 sale.

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Re: Kohl's.Com Website Is Beyond Slow and Aggravating! by Minnie Posted Sat November 11, 2006 @ 12:56 PM It could be your internet connection. It could also be your web browser. Yet another possibility could be the time of day. You, yourself said that it was 8am on a big sale day. I can't imagine that you are the only customer at this time of day who is trying to take advantage of the incredible savings that Kohl's offers. As for taking an item that is no longer available out of your bag, Don't you think that you should decide if you want to remove it? Is it possible that another color selection would be in stock and available for your purchase? Reply Re: Kohl's.Com Website Is Beyond Slow and Aggravating! by James Baker Posted Mon August 21, 2006 @ 3:35 AM it might not be the web-site it might be your i.s.p.or it might be the processor in your computer. esp. if you have an older modle with a pentium 3 or older Reply My Computer is 6 Months Old by stacebabe Sat August 26, 2006 @ 6:47 PM Re: Kohl's.Com Website Is Beyond Slow and Aggravating! by stacebabe Posted Fri August 18, 2006 @ 7:51 AM It could've been the time that I was on. It was at a crawl from 8am until I was finally able to place my order at 10am. Reply Re: Kohl's.Com Website Is Beyond Slow and Aggravating! by *Brenda* Posted Thu August 17, 2006 @ 3:08 PM It isn't slow for me at all. Perhaps it is a problem with your internet connection or computer? Reply