As promised, I transferred to Walgreen's...I no longer shop at
Kroger's...I am a very understanding person and I tend to give a
person the benefit of doubt, but again 2 hrs for pain meds is over the
top and to be asked if want to go some place eles, well I did...

Did they explain why the wait was 2 hours? I work in a pharmacy and we
try to get people in and out as quickly as possible but sometimes,
things happen beyond our control. After all, we're dealing with
medication that can quite possibly kill someone if a mistake is made
so while we try to be efficient, we also want to be safe.

Things like computer problems, insurance problems, a whole lot of
refills being called in and/or a whole lot of people dropping off at
the same time can turn a 30 minute wait to a 2 hour wait. Yes, most
pharmacies will triage scripts but it's not uncommon for a bunch of
folks, especially big families with sick children, to come in straight
from the ER or doctors offices with antibiotics, pain killers or
diabetic meds that need to be filled right away. Like I said before,
we try to get folks in and out but we also have to be realistic. I
would much rather tell someone that their script will be ready in 2
hours and have it filled sooner than tell them it will be ready in 45
minutes and it takes 2 hours to fill. Most people are thrilled with
the former but freak out at the latter.

As far as tablets left in a bottle, you really should've told them to
give you your bottle back right then and there. The refill number
should've been entered in right away and if they couldn't enter it in
right away, they should've written down the refill number on your new
script to be entered in at a later time. I think both you and the
pharmacy are at fault on this one.

While I agree that 2 hours is a long time to wait, especially for pain
medication, there was a way around it. Tooth extraction is typically
a scheduled procedure. Your dentist could have given you the
prescription ahead of time, so that the medication could be at home
right after the procedure. He or she could have handed the written
prescription to your husband, so he could at least drop off while your
tooth was being extracted. The dentist could have phoned it in or
faxed it over to Kroger's before you left the office.

As for not handing back your 4 pills--they can't. They'd have no way
to know if those pills had been tampered with. You should have taken
those pills out of the bottle before you handed it over.

Doesn't Kroger's offer automatic refills for monthly prescriptions
like those you and your husband have? We have some of ours on
auto-refill; for my son's migraine medication, we just call in, press
a few numbers, and it's ready for us.

And, by the way--my daughter had all 4 wisdom teeth removed,at the
same time, in August. Two had to be broken up(I forget the term). We
were told to just give her large doses of ibuprofen. She didn't even
get one or two high-level pain pills.

This was an unfortunate incident and not acceptable.

On the rare occasions when I get a prescription that I will need to
begin taking immediately upon leaving the health care provider's
office, I ask the physician if they have a day's worth of samples that
I can have to tide me over until the prescription is filled. If your
doctor has what you need they will give it to you, you just have to
ask!

This is a great example of a pharmacy not showing empathy towards a
patient. I wonder if you were able to talk to a pharmacist or if you
just talked to a pharmacy tech. Anyway, a good pharmacy performs a
"triage" when it comes to medication. Pain medication from a recent
procedure such as yours should be at the top of the list.