Damaged armchair

I ordered two Queen Anne Chairs both in a gold leather. After the
delivery I noticed the side of one of the chairs had a hand print in
the leather. Someone when dying the leather laid their hand on it.
The company I ordered from made the repair in my living room. They
took that chair apart and put it back together in a couple of hours.
It looks great.

I had made my selections from styles on the internet, order from the
internet, and had the leather specially selected for my chairs.

Things happen...give them a chance to correct the problem. I bet then
if you are not happy they will do something else for you.

My chair looks as good as the other chair that did not have the
defect. The reapair was a perfect match.

On top of everything else the repair person gave me some tips in case
of future needs.

I have order a lot of furniture and it is not that uncommon for
furniture stores to try and correct problems at your location.

Hi Dana,

Did you get a response from the company? If so, what did they say?

From this letter and the OP's comments below, this appears to not be
damage, but merely a small discolored spot (as will occasionally
happen with ANY natural fabrics), near the bottom of the side of the
chair.

Sure, they could come out and repair it for you, but you seem like
it's not worth missing half a day's work for it. So see if they'll
give you a leather repair kit, so you can fix it with something meant
for softened furniture leather, not SHOE leather.

Whatever discount they give, I don't see why it should be more than
minimal -- it sounds like it's a hardly visible spot on the chair.
Most people probably won't notice it, and if it gets repaird with a
little leather dye, no one will be the wiser.

Before you sign for delivery on any item you should always look it
over with the delivery person(s) to check for damage(s). If there is
none then sign, if there is a nick, scratch or tear you are not happy
with send it back. They have to take it with them if you do not sign
for it...and you can write on the order why it was not accepted...then
you call the store and let them know also.

I would not want an $800 chair with damage on it even if they did
discount it.

You had the option to refuse delivery instead of accepting the
delivery and waiting for it to be repaired.

I agree that you should get a discount when the armchair is repaired.

I think this is a reasonable request. The OP paid full price for a
brand new chair, and received a flawed one. In her position, I would
want a brand new chair delivered to me. If that isn't possible, a
partial refund is totally fair.

I don't see anything wrong with asking for a discount. While this is
NOT the same thing as a floor model (since they've more-or-less agreed
to repair the damage, which they would not do for an as-is floor
model), I don't see any harm in asking.

You may not get it. Or they may send the discount in the form of a
coupon. Or they might insist on having someone come out to look at
the damage.

But there's no harm in asking.

I think the mistake you've made, in this letter, is saying that you're
willing to fix it with shoe polish. This confirms (?) that the damage
is minor and easy to fix. In which case, they might not feel as "bad"
about giving you a damaged chair.

In any case, hopefully they'll make you happy. It doesn't sound like
it'll take much. Maybe you'll ship you a repair kit (which is really
just fancy shoe polish). I've had this with other types of furniture.

Don't let them leave damaged furniture in the first place. Or, refuse
to sign that you recieved it if they insist nothing can be done.

I had fossilstone tables delivered that did not match. The delivery
guys insisted it was normal to have different shades in the
fossilstone, but one table was much whiter. I remember the set I saw,
which was the one I was to get, and this table wasn't part of it.
Luckily I found, upon further inspection, that there were additional
shells glued around it which proved to them that it was from a
different set. The right table was then delivered, with an admission
that it was switched in the warehouse (something they originally
denied).

My point is, don't accept it in the first place. You wind up waiting
and being inconvenienced once they have your money already.

Honestly when it was dropped off the gentlemen were standing around it
who delivered it. The damage is near the bottom of the chair. I didn't
ask the gentlemen to move from where they were standing. When they
left I noticed the damage immediately. I called the store who directed
me to corporate service center. I feel that I would be owed the
equivalent discount of what would be given if someone bought a floor
model with say, a small defect. Do you understand what I mean? I think
that is fair. I really don't have the time to stay home again for
several hours and wait for them due to their error. I can deal with
fixing it myself as best as possible in order to save myself time that
I'd have to be home and away from work.

This is not advisable, since you should inspect anything that is
delivered before the delivery agency leaves.

If they are willing to send out a service tech, you should let them do
that. For one thing, you are asking them to trust your word as to the
fact it is damaged. Also, they need to trust your word for how much
it is damaged. I don't think either of those is likely.

If you are open to applying a topical treatment to resolve your
concerns, it doesn't sound like the chair has much damamge. Either
way, it sounds like you are not due any refund or discount. If you
want it fixed due to your oversight, you'll have to make the time to
meet a service person.

If this chair has *anything* electric (heat, vibration, etc) I hope
you got an extended warranty.

Ya just can't win, can you, Dana?

In this case, you don't state how long you've had the chair but I
suspect you didn't take delivery of it yesterday. You should have
completely inspected it when it was originally delivered. At this
point, if you go after it with with shoe polish or furniture polish
then you are voluntarily taking matters into your own hands and
voiding any warranty that may have come with the chair. It's your
choice - - but either way you do not deserve a discount on the
purchase price for your inconvenience.

Dana C.,

You are well past this stage but you should have inspected it before
the delivery folks left and then told them to take it back.

At this point I'd hold tight until they send someone to assess it, fix
it to your satisfaction or replace it.

As far as the old shoe polish trick once you do that that chair is
yours so I'd hold off on that.

BillR.

Like I mentioned, I would like a discount, not a total refund :)

DANA!!! Oh my goodness, you are still having bad luck, only this time
instead of it being electronics, it is furniture.

You really cannot expect them to refund the purchase price of that
chair, can you??