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Problems with Leap Pad products

Posted Sat September 2, 2006 12:00 pm, by Cynthia B. written to Leapfrog Learning Toys

Write a Letter to this Company

We have purchased 3 of your Leap Pad products, 2 My First Leap Pads and the Leap Pad with Microphone. All three of them have ceased to work. The two My First Leap Pads do not even recognize the cartridges any more, and the one with the microphone recognizes them sometimes, but has enough problems to where my daughter just doesn't want to deal with it.

I would like to know if this is a common problem with these toys. I would also like to be able to have at least 2 working leap pads for my kids, as they really love them. I have invested so much money in the cartridges that I feel it a waste since they can't even use them.

I'm sure you are a busy man, but I would appreciate a response. Thank you.



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by erikastephaniedawn Posted Thu June 7, 2012 @ 4:49 PM

Did you know that if you contact LeapPad directly, usually they will
assist you with a really simple repair process. I have on of the
LeapPads that I bought my son for Christmas - After it died only 6
months after purchase, we were furious. But after we took a picture of
our unit, following their "defacing" instructions, they're sending us
a replacement. I couldn't be happier with their support. I'll let you
know if the second unit craps out too though!


connecting portion of adaptor plug on leap pad by Furelisee Sun December 23, 2012 @ 12:55 PM
by brightynotsobright Posted Fri June 17, 2011 @ 8:27 PM

Brightie are you an idiot? would you like all 400 people who
complained to send you their recipts or are you just going to be
another one writing in the forum after you figure it out for
read the rest of the comments before writing such a stupid comment!

by connor o. Posted Sat April 19, 2008 @ 7:25 PM

I agree with Cynthia and have had the same experience, so I guess I
will send mine back for a fix/


by jaboud Posted Mon March 5, 2007 @ 10:00 PM

Our daughter's My First Leap Pad just stopped working today. It's the
same issue that many of the posters here have described: The unit
powers up fine but the stylus/pen does nothing.

We've had the unit less than a year, and it hasn't been dropped or
damaged. Very frustrating. I will try to contact the company as others
have done. (The unit was a gift so we don't have a receipt.)


All the Leap Pads must be defective! by Izabela Trzebuniak Tue October 30, 2007 @ 1:21 PM

by Daniela E Posted Mon October 2, 2006 @ 1:41 AM

I hope you update to let me know that I can still count on this

They do have problems with their toys (sometimes) and I've had many of
their things, from infant toys to kindergarten level. Out of the 20
or so different items, I had problems with 2. Some still work after

One of the ones that didn't work was the LeapPad. I brought it back
to ToysRus though and they replaced it for me. It didn't work right
away and I still had the receipt.

Have you tried bringing it back to the store? Sometimes they can
handle the issue and you get resolution immediately.

Good luck.

by JuliePie Posted Sun September 3, 2006 @ 10:24 PM

We have two LP products: One original LP and one My First LP. The
original we've had for about 4-5 years, and the other for 2. Both
still work great. We only had one problem, the stylus wasn't working.
Turns out it was because my son liked to use it to pick the thing up.
LP sent me a new stylus free of charge.
If it's not recognizing the cartridges, it could be that dirt, dust or
moisture is affecting them. This wasn't uncommom with the original
Nintendo, which used cartridges as well. I remember as a kid we would
have problems with the games reading because dust got into them, so we
would blow into the open end of the game. This was a temporary fix,
and we ended up breaking the whole system because we were adding
moisture by doing that, which passed into the system when we put in
the game.

Maybe LP has some sort of cleaning cartridge that you can put in to
fix the problem?


by Amy J. Posted Sun September 3, 2006 @ 1:35 PM

I'd definitely say that it's not an UNcommon problem. The same thing
happened to ours after less than a year of light use - it stopped
recognizing the cartridges, and you had to play a complicated game of
shutting the pad on and off, taking the cartridge in and out, before
you could get it to work. New batteries made no difference, and a
small child just doesn't have the patience to deal with the
frustration, unfortunately. We gave ours away after warning the person
that it was really glitchy.


by Jeffrey Posted Sun September 3, 2006 @ 7:03 AM

"I would like to know if this is a common problem with these toys."

No, I don't think it is. I've never had a problem with a LP product.
And, with the way kids (OK, my kid) bounces these things around, I'd
have to say that they are really quite sturdy.

Sounds like you've had some back luck. Of course, nothing is 100%


Solving Leap Pad cartridge Problem by kukkudrillu Sat January 21, 2012 @ 5:21 AM

by mary jo Posted Sat September 2, 2006 @ 11:54 PM

No. It isnt a common problem. My son has had the same Leap Pad for a
couple of years now. He still uses it and it works fine.


by Brightie Posted Sat September 2, 2006 @ 8:59 PM

Cynthia, you left out one critical piece of information that I feel
invalidates the feedback - how long ago you bought the products. It'd
also be nice to know if you bought them used or new, but that fact is
more for my own sense of curiousity.

Without knowing whn you bought them, it's impossible to know if the
products performed badly, or if it was normal wear and tear. So I'm
no more or less likely to buy these products for my kids then I was
before, and, in my opinion, the company isn't going to be likely to
replace the products, either.

I'd love to see you rewrite this letter with the relevant information


I agree with Brightie by Gino Sat September 2, 2006 @ 10:03 PM

That is definitely by Leanne L Sun September 3, 2006 @ 5:10 PM

Brightie by brightynotsobright Fri June 17, 2011 @ 8:24 PM

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