Very Dissatisfied with Legalzoom.com

I need some help! I researched a name for my business in AZ prior to
purchasing the gold package and was told by the state that the name
was available. Once LegalZoom got my money said everything was good
to go I received and email the next day stating only the alternative
name was available. I called the state today and they said they
weren't sure why LegalZoom was misinforming me and that I should ask
them. Wondering if anyone else has dealt with this. I am convinced
that someone at there firm is denying names, purchasing the llc's and
trying to sell them. My email address is michael_r_rainer@yahoo.com.
Please contact if this has happened to you.

Yeah, I don't know about that place. I called the other day, thinking
id take advantage of their cheap prices for wills. Also their website
made it seem like a lawyer had something to do with the will process.
When i called one of their phone reps, I got a song and dance about
how they can't help me with specifics, all they could do was take down
basic info and put it into a "standard" will document, whatever that
means. They also said that no lawyer would ever see it. AND I am
pretty sure EVERYONE should see a LAWYER for their will when it comes
to protecting their own assets and families. Legalzoom doings wills
is CRIMINAL.

I changed my mind. A will is something too serious to take lightly.
I am instead going to an actualy lawyer. It costs more, but I will
get a PROFESSIONAL to cross t's, dot i's, leaving no stone unturned.
I agree with the person from July 6, 2008: you shouldn't use quick
fix online documents made by god knows who, legal documents are
serious stuff that shouldn't be "zoomed".

I actually think you are just upset with the fact that you went
forward with things before checking everything. It seems like
LegalZoom did send you the wrong stamp, but I am sure they will
correct that if you call them. I have dealt with LegalZoom for years
now, and they seem to be very consumer friendly, never had a problem
with them. Just my opinion.

Hi my name Mike Simonian and I work for LegalCPU.com, Try us out. We
are much smaller company and have a faster turn over, your case will
be worked on by live persion we are not computer-generated forms we
actually work on the forms as a live person filling the paper work
right in front of you. The LegalCPU Team is all about take care of
business.

Excuse me, folks?

LegalZoom is supposed to be a law firm, correct? It is their duty and
responsibility to get documents and names right. Don't blame the
victim for what this poor excuse for an on-line law firm did. Lawyers
and paralegals are supposed to know better. (Do some of you work for
LegalZoom or something? How much did they pay you to blame their
latest victim?)

First of all, don't ever trust anything claiming to be legal with the
name "zoom" attached. Not only is it not professional, but the name
has "rip-off" written all over it.

Do not EVER use an "on-line legal firm". They should be banned by the
Bar Association, actually, for unethical practices and criminal intent
to defraud consumers.

Always seek the council of a private attorney. If you can not afford
one, contact your local Bar Association and ask for any pro bono
programs or low income legal clinics in your area.

You can even learn how to do some things by yourself, you do not HAVE
to have an attorney for most things, although it's a good idea because
that legal advice is important, and as one poster already stated, if
you don't seek good legal advice it may come back to haunt you later.

Any firm that screws people over or does not get the documents right
is liable to correct their mistakes. I think that the party who wrote
this should consider filing a legal suit against LegalZoom.Com, and
send a letter of complaint to California's Attorney General and to the
California State Bar. Also send copies to your local State Bar and
Attorney General. Consider filing a BBB report, too -- although the
BBB isn't that helpful anymore.

Just some ideas for you.

Daniel:

As a member of the legal profession, I must say I am disgusted that
they couldn't get your LLC's name right.

For future reference, you CAN incorporate a business yourself and most
of the forms and fee schedules are available online for free.

There are many reputable companies out there from which you can order
corporate supplies (Bloomburg Excelsior springs immediately to my
mind) and do it yourself.

Good luck, Daniel. I hope you hear back from them.

Talk about incompetent. I hate to say it, but there's no point
cutting corners with legal matters. It'll just come back to haunt
you.

That being said, I partially agree with Donno that they need to get
you the correct items with the CORRECT name free of charge. But I do
think they should give you at least a partial refund for the numerous
errors they made. You are right that there is no excuse for that many
mistakes to be made.

HOWEVER, the problems that you encountered over what you inferred from
their shipment is not their fault. When dealing with anything that
involves the law, I would have taken the time to double or even triple
check what they sent and verified everything. The fact that you
assumed that they had it all under control when they had specifically
stated differently is your fault, not theirs.

I'm sorry that this turned out to be such a waste of your time and
money, but a lot of the frustration could have been avoided by just
making a quick confirmation when you saw it wasn't as you expected.

Why didn't you contact them when you first got the package and noticed
the name was not as discussed? That would have saved you some time
and money.

They made a few mistakes in items they sent you. They got the most
important thing right - that you couldn't use your original name.

All the emotion over the original name and your incorrect assumption
you could use it is not necessary in this letter. You should have
contacted them about the discrepancy instead of assuming you could go
ahead with that name.

They don't owe you a refund, but they do owe you items with the
correct company name on them.

Although I agree that Legalzoom seems to have messed up when they used
the wrong business name on the items they sent you, I don't think you
can blame them entirely. Since you did indeed have a conversation
with them regarding your chosen name versus the name you ended up
with, why wouldn't you have checked the legal documents for the
correct name? And to go a step further, even If they had your chosen
name in the legal documents, why wouldn't you have spoken to a
representative and have them clarify things for you? With something
as important as a business, I would want to make sure that everything
is set up properly to begin with. If you are so concerned about the
possibility of a law suit down the line, I'd suggest you consult an
actual lawyer. At this point you have no assurance that the documents
you have were filed properly. The disclaimer on Legalzoom's website
says the following: The information provided in this site is not
legal advice, but general information on legal issues commonly
encountered. LegalZoom's Legal Document Service is not a law firm and
is not a substitute for an attorney or law firm. Your access to and
use of this site is subject to additional terms and conditions.

So the way I see it is that yes, they screwed up, they owe you a new
folder and embossing stamp (and anything else you may have received
from them with the wrong name on it.) Otherwise, they owe you
nothing.