Substandard customer care. I'd hate to see your reaction if I had an actual emergency.

Posted Fri August 10, 2012 10:26 am, by Elizabeth K. written to Lehman Insurance

I don’t know what kind of a scam you’re running but I resent being the victim of a con game. The way I see it, you just took my money and ran.

I have been asking for days about the status of my insurance certificates and I can’t even get the courtesy of a follow up call to tell me when I should be getting them, what my “next steps” are, etc.. My colleagues have given me the impression that I should’ve received a certificate within an hour of submitting my payment and paperwork but that has not been the case here. It has been ONE WEEK…almost 168 HOURS since I submitted my payment and signed documentation. Unfortunately, the email I received to confirm that my paperwork has been signed has been the last piece of correspondence I received about my insurance. WHAT KIND OF A GAME DO YOU THINK THIS IS? My payment of $459 is probably trivial to an organization like yours but it’s a big deal to a small business owner like me. I detest the idea of getting ripped off and that is what you have done.

During my conversations with Mark Overbey, I told him that I needed proof of insurance for a project that I’m on; without the certificates, I can’t work on the project. With the delay of getting the certificates (if I’m getting them at all), I’m at risk of being thrown off the project which puts me in jeopardy of receiving other potential work. I doubt that you care about that because you already got paid and are probably focusing on who else you can cheat out of money.

It’s one thing if I mess up for a client due to actions on my part; I will take my lumps and move on. I shouldn’t be forced to look bad due to the incompetence of a vendor. If I lose this project due to your shady business dealings, there will be consequences and repercussions.

I find it amazing that I was bombarded by phone calls and emails from your office before I made a purchase. To add insult to injury, the “buy me” emails continued to be sent to me after I made a purchase. It’s obvious that a lot of effort is made to attract customers but your customer service measures for new & existing clientele leaves much to be desired. Quite frankly, I’m surprised that you’re even still in business due to your substandard customer care policies.

My phone calls and emails have gone unanswered and I feel that my only choice is to file complaints about you to various organizations and dispute my payment to my credit card company. If you are unable to provide the services that you claim to, just do everybody a favor and close your doors so that folks who actually care can have a chance to do business.

Either produce my certificates or refund my money.

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Re: Substandard customer care. I'd hate to see your reaction if I had an actual emergency. by PepperElf Posted Sun August 12, 2012 @ 2:19 PM have you tried going to the office in person? as for " I had an actual emergency." that is on your part not theirs. If you have an emergency involving the project, despite this letter and your contact with the insurance company, the burden of such issues may fall upon you and your company. since you've already stated that you can't work on the project w/out the certificates that is... so any such work resulting in accidents wouldn't fall upon the insurance company to rectify Reply