|
|
 Fraudulent Policies at L&T
Posted Thu July 19, 2012 7:54 am, by Melissa M. written to Lord & Taylor
This is in regards to the dress, the $116 dress, that I returned over 6 weeks ago and you say you can't find.
Please note that I do have video camera surveillance of the package
being picked up by UPS, my condo association was happy to pull it.
The concierge and the UPS delivery person will state, in writing, that
it was picked up.
I do not understand why you do not have the tracking number, since you
gave it to me?
I can tell you that I will never shop with you again. This was my
first purchase with L&T and my last. I have already social networked
this,and everyone is appalled by your practices.
The dress was $116, but that is so much to me. As a teacher, with a
fiance who has just returned home from Afghanistan, we have limited
funds. I needed a dress for an important wedding, and chose three,
knowing I could not keep them all.
I will be returning the others to you, as well. One has a flaw on it,
and the other, well, your company has been so unhelpful, so rude, and
so unbelievable in this matter (I KNOW the dress was returned to you,
and have witnesses!) that I cannot in good conscience keep anything I
purchased from you.
I plan to blog this, video chat this, whatever I need to do to make
this go viral. I want everyone to know that you don't stand behind
your own return labels, and are this awful to customers. I made a
huge mistake shopping with you, and will not repeat it.
I will be returning the other two dresses today, via a tracking number
that I get myself. You can be that I will be watching it like a hawk.
A former client,
Melissa Merritt
REFUND my $116
 Reply
| Log In/Create an account | 19 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
by PepperElf Posted Mon July 23, 2012 @ 10:33 AM
|
|
|
Have you actually spoken to the UPS delivery person on this then?
I know you're saying that he/she will back you up but ... if you're
able to get ahold of that exact person to verify this package, why
can't that person provide you with a copy of the tracking number too?
Plus, as I stated below - it should have been on the label you used
for UPS. So at some point you had a copy of it available.
Is this something you can reprint? Or, if the UPS-person is as
willing to back you up as you suggest, can they provide it for you?
Reply
|
|
|
|
|
|
|
Several months ago, a customer of mine wanted to return an item I sent
them - according to them, they were not happy with the product. They
filed a dispute with paypal and as per my return policy I sent them a
pre-paid return label - paypal had told them once I got my item back,
I would refund the money (I have no problem with giving refunds if
someone is unhappy). I received the a box from them with my return
label - and I kid you not, THE BOX WAS EMPTY - I refused to refund and
paypal gave them their money back anyway, according to the customer,
they had returned the item. This is actually something that happens to
seller frequently.
So basically, UPS picking up the box means just that, they picked up a
box - so that isn't going to get you very far.
Did the dress still have it's tags and the return slip inside the box?
So many things can go wrong when returning an item through the mail.
Did they send you the return label via email? Or is it the label that
came in the box? If they emailed it to you then you should have a
record as well of the tracking number.
Also, sometimes with larger companies it can take several weeks for a
return to be entered into the system and things to be updated, but I
do agree that 6 weeks seems a long time.
You could always file a dispute with the credit card company.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
What the surveillance camera shows is UPS picking up a package. What
it doesn't show is what's in the package. Unless the UPS guy held up
the box to show the camera that there was a dress in it, the store can
say they never received it back. Where's your proof?
Reply
|
|
|
|
|
|
|
|
|
by spunkyboy08 Posted Thu July 19, 2012 @ 1:30 PM
|
|
|
As I understand it you returned a dress that you purchased online at
Lord & Taylor, & you have not received your $116 refund. That was over
6 weeks ago. You also mentioned that the customer service
representatives were unhelpful.
Since the customer service representatives were unhelpful, did you ask
to speak to a supervisor before posting this complaint on
planefeedback?
Did you ask to speak to a supervisor regarding the unhelpful, rude
service you received over the phone by the customer service
representatives?
Reply
|
|
|
|
|
|
by jeishere Posted Thu July 19, 2012 @ 1:12 PM
|
|
|
I'd contact UPS and see if they can help you determine the tracking
number and what they say about the package.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
by spunkyboy08 Posted Thu July 19, 2012 @ 8:02 AM
|
|
|
Before posting this complaint on planetfeedback, did you go to Lord &
Taylor & speak to the store manager about the dress that you returned,
which the store could not find?
Did you speak to the store manager about the rude, unhelpful
employees?
Reply
|
|
|
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
