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Hair Dye turned my hair BLUE!

Posted Thu March 11, 2004, by Brenna H. written to L'Oreal USA, Inc.

Write a Letter to this Company


I have a complaint about the performance with one of the products made by L'Oreal USA, Inc., and I hope someone can address it. I'm really furious about this. My specific complaint is about Loreal Feria Starry Night hair dye.

Recently I bought Loreal Feria "Starry Night" hair dye. I read on the box that this dye is not for predominantly gray hair. I have a salt and pepper stripe in my normally dark brown hair. My hair is not predominantly gray! I did the 'strand test' and I even called your 1-800 number before I dyed my hair to ask if it would be safe to use your product. I was assured that I could use the product with no problems. I then used your dye and followed the instructions EXACTLY. What I ended up with was black hair but all of my roots were bright navy blue! I called your 1-800 number again and was treated like this was my fault. They said I should have known it would turn blue! I cannot believe that I was treated this way when your very own representatives told me I could use this dye. They told me to use another Loreal product to cover up the damage but I was not about to ruin my hair further by using another Loreal product that could cause more damage. They asked for my address so they could send me a gift certificate but I am certain I will not be using anymore Loreal hair products. I have had nothing but positive experiences with Loreal Hair care products in the past, so this latest disaster was quite a shock to me.

Frankly, I'm surprised because I've been very satisfied with L'Oreal USA, Inc. in the past. After this experience, I definitely won't recommend you to people I know. It's certain I won't be back as a customer.

I ended up going to a salon and paying $160.00 to repair the damage done by your dye. I would like some kind of compensation for the damage to my hair and the money I had to pay out of my own pocket to get this corrected.

Thanks for listening. I hope to hear from someone at L'Oreal USA, Inc. soon.


Reply



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by Saika Posted Mon October 28, 2013 @ 4:19 PM

The same thing happened to me, and I've found at least 20 other cases
online, exactly the same result (well, varying shades of blue). All
equally pissed!
I just learned via random chat forums that LOreal Feria may or may not
have metallic salt ingredients!! I haven't called them to see -
waiting till I'm a little less scream-y - but some people are very
angry that they don't disclose that info, and they've melted their
hair trying to fix it with more dye or even some dye removers!
HOW I fixed it: I don't have the money for any salon. I bought an
**ammonia-free** brand, Revlon Colorsilk, in what I like to call
'Mexican black' color, which is not what I wanted at all originally -
hence the 'blue-black purchase - but it definitely has red/orange
undertones. I applied it over the blue, less than 24 hours after the
disaster, with no bleaching or anything. It fixed the color entirely.
But I TESTED it on a hairball first! I had a lot of hairballs
available for testing thsanks to the unsettling amount of hair I LOST
while rinsing out the Feria. It's now the blue-black that I originally
wanted. 95% black, 5% blueish "shine". What shine there is left that
is.
It did fry the fuck out of my hair, but I lost NO MORE of it!
Pleasantly surprised.
It's just not shiny or dimensional at all. At no point in the process
was it "multi-faceted color" or shiny BTW. It looked like a blue wig.
Now it looks like a black wig. "The end of dull and flat" my ass.
I should have just bought the $3 Colorsilk along with a nice $5-8
shine serum. Fuck LOreal.

Reply
by Liz S. Posted Sat August 24, 2013 @ 9:29 PM

I have been using feria black hair color on my medium-brown hair for a
little over a year. I usually use either the Midnight Sky or Black
Leather, both with great results. The other day I accidentally picked
up Midnight Moon, not realizing it is a cool shade, unlike the others
I use, and my hair has a blue overtone. At first i was a bit
horrified, and understand why I need to use the warm or neutral shades
(maybe L'Oreal could better differentiate the names?) but now I
actually kind of like it, and since I don't have any special
occasions coming up, I guess I'll just go with the flow. I do work in
a semi-conservative office, and I'm not in my 20's (or 30's for that
matter) so it will be kind of a kick to see how my co-workers respond.
Do I sheepishly explain the mistaken color or proudly own the blue?

Reply
by Liz S. Posted Sat August 24, 2013 @ 9:23 PM

I have been using feria black hair color on my medium-brown hair for a
little over a year. I usually use either the Midnight Sky or Black
Leather, both with great results. The other day I accidentally picked
up Midnight Moon, not realizing it is a cool shade, unlike the others
I use, and my hair has a blue overtone. At first i was a bit
horrified, and understand why I need to use the warm or neutral shades
(maybe L'Oreal could better differentiate the names?) but now I
actually kind of like it, and since I don't have any special
occasions coming up, I guess I'll just go with the flow. I do work in
a semi-conservative office, and I'm not in my 20's (or 30's for that
matter) so it will be kind of a kick to see how my co-workers respond.
Do I sheepishly explain the mistaken color or proudly own the blue?

Reply

by ffkaser Posted Tue August 6, 2013 @ 1:25 AM

Well, I just had my hair which is originally "blue black" but because
of some gray hair I just wanted to get it back to its original color.
To my surprise, the gray hairs have turned blue. I read the box on
the side and showed the different tones of black but never blue.
I guess I'll wait until the Summer passes to have it black again, I
cannot re-paint right away.
Now I know that it has not happened just to me.

Reply
by terminallyCapircarious Posted Wed March 6, 2013 @ 9:35 PM

Oh my god yes! I have it even worse though, my ENTIRE head is bright
navy blue! Its the same color as my jeans! I had bleached my hair
almost white, an i went to go buy theyre brand for solid black, and it
came out blue from the first wash! ive washed my hair three times
since the day i dyed it, and now i have white patches!!! do you know
of anyways to fix this! or even WHY it happened!?

my email is kateylykins@yahoo.com , email me if you do! i almost got
kicked out of school for this! its still blue to this day!!!!! Dx

Reply

are you kidding by mar s. Sat March 9, 2013 @ 4:07 PM
by jesie Posted Tue December 4, 2012 @ 2:59 PM

When you dye from home mistakes will happen, even when your paying
attention and doing everything your supposed to, its chemicals and can
be unpredictable. which is why is so expensive to go to salons and so
cheap to buy boxed products. Also,they offered compensation before to
try to fix to problem but you were too upset with them to accept it,
it was your decision to choose a boxed product and yours to not fix it
with a boxed product. I don't see why they have you pay for your
preference in hair care when it sounds like they have helped you all
they are expected to and a little more. I'm sorry you had a bad
experience next time professional is probably better especially if
your hair is getting salt and pepper streaks.

Reply

by Stephanie S. Posted Sat May 19, 2012 @ 7:40 PM

Found this thread as I'm looking for a fix for my navy blue hair. My
hair was heavily highlighted, but I decided to go for it since my
natural color is dark brown and I've used dark colors before. I chose
the cool shade because my hair tends to turn out orange or reddish
with every color I choose so I figured it would be a good idea to
choose something with a cooler base this time.

I did NOT expect to come out blue! I actually agree that the color
rocks - I would be okay with it except that I'm a teacher and though
the children will most likely love it, I'm pretty sure that blue hair
will be frowned upon.

I've been thinking of a few plans in my head. I'm thinking my best
bet is to just play dumb ' "Blue? What do you mean?" "Sorry, I just
don't see it." :-)

The L'oreal help line isn't available on weekends but sounds like they
wouldn't be much help anyway. I'm afraid to try to correct it, since
I'd rather have a pretty but slightly controversial blue hairdo than
something hideous or damaged hair.

Reply
by jolievoila Posted Tue October 11, 2011 @ 5:25 PM

I'm confused as to why everyone is so upset. This color is supposed to
be somewhat blue. Starry Night is the color.. Since when is the sky
ever black?

Starry Night is supposed to be dark Blue

Then there is the L'oreal Feria Midnight blue which is violet... It's
supposed to dark purple bordeline black.

Under NO CIRCUMSTANCE ARE THESE MEANT TO BE 100% BLACK!

THE LIGHTER YOUR HAIR, THE MORE THE BLUE AND VIOLET WILL SHOW!!!

I MEAN DUH!! SERIOUSLY, DUUUUUH!

Reply
by cheyenne f. Posted Fri March 4, 2011 @ 4:15 PM

I have always dyed my hair black and had no problem untill I used this
product. I have used other products and this never happened. I have
natural dark brown hair and I am never using this product again

Reply

by Gabrielle R. Posted Sat December 4, 2010 @ 2:59 PM

I just dyed my roots with Loreal Starry Night - The box said black not
blue. My hair turned out a blue disaster as well !! To the
"hairdressers" who commented. Not everyone is taking cosmotology and
knows what a coool color is... Im take physiology and I wouldnt expect
you to know anatomy. Loreal should be more thorough with the
information provided on their box products.

Reply
by Gilt Teacup Posted Sat October 16, 2010 @ 6:49 AM

1) Before dyeing your hair, *do some research* on how dye works. It is
your fault, for not doing your homework properly. Dyes are not magical
levelling treatments; they work differently on different hair colours.
A blue-black is just a very strong, deep BLUE dye. As long as your
hair isn't too light, that blue is near invisible to a human eye -
just like how on the other side of the dye spectrum, dyed silver hair
is just a blue so pale, you can't see it as blue.
All dyes are semi-transparent, and they show up as their true colours
on a white background, rather like coloured cellophane. Of course your
grey streak went blue. I repeat, dye is not a magical levelling
treatment.

By 'not predominantly grey', it means 'a few grey hairs mixed in with
the rest'. A grey streak counts as a patch which is predominantly
grey. If you really want it done properly, go to a salon. Leave DIY to
people who actually understand dye, and don't mess around with it if
you don't know what you're doing.

2) The fact that you had a blue streak is damn cool, in my opinion!
It's a bit of a shame you went to get it fixed. People would have
thought you were so daring and awesome.

Reply
by Jkerb Posted Sun March 7, 2010 @ 1:05 AM

I just dyed mine, and rinsed it out like 5 mins ago.

It's really dark blue, not black.

I would like a refund for the product too.
I'm going to have to spend even more money to fix it.

Reply

by Rachel L. Posted Mon November 30, 2009 @ 8:57 AM

OMG I used the exact same shade, Loreal Starry Night and my hair
turned out blue as well! At first it was a dark royal blue but daily
it's turning more of a baby blue! Its horrible and I feel like a
smurf. I had beautiful Blonde hair before this and I dont know what
to do. Does anyone have any suggestions for me? I am guessing that
trying to bleach it back to blonde would prob be too hard on my hair,
drying it out and prob wouldnt turn out the color I wanted anyway. So
I am assuming going dark would be a better bet, but what color? And
if I go too dark (like black) is it going to turn out blue AGAIN?!?!
Thanks, Rachel RILunn@hotmail.com

Reply
by racheltea Posted Thu September 10, 2009 @ 5:20 PM

wow... I wish I would have read all this before I dyed my hair. Just
like many others the same thing happend to me. I used Loreal Ferria -
downtown brown... I now have blue/grey streaks. I dont have any grey
hair (Im only 23) but i did have a few highlights... however the 1
-800 number on the box also told me it would be ok to use... it
wasn't!!!

I am going to my reg. stylist this week to have it fixed. It'll prob
also cost me around 100 dollars or so... this is no bueno!!!

Don't use loreal ferria!!!

Reply

ME TOO! by Viola D Wed October 27, 2010 @ 10:41 PM

Same here! by JuGeee Fri December 17, 2010 @ 8:56 PM
by Kaos Posted Mon September 7, 2009 @ 11:24 PM

OMG! I have no gray hair at all, and I'm not just saying that either.
I used the same exact color and the same thing happened. My roots are
like blueberry blue!!!!!!! I was so shocked. I double checked the box
to make sure I didn't grab the blue black tone. It was "Starry night"
Have you heard anything back yet? email me and let me know
kaosroland@yahoo.com

Reply

by Amber F. Posted Sun April 26, 2009 @ 3:20 PM

I bleached out my hair and colored it with Starry night specifically
because of the side of the box - the model they used, has blue/black
hair.

It has a blue base, and it says right on the box it's a cool color.
I'm a student in cosmetology, but it's not rocket science.

My uniform is a dark navy and I'm so happy because my hair matches and
it RAWKS!!!

Just wanted to say kudos to Loreal, cause they don't lie.

Read the box before you put stuff on yo' head ....person. jeez.

Reply
by Bella Trix Posted Mon March 30, 2009 @ 1:08 PM

Hahahahahaha....I used the same dye, exept on all my hair, and it
turned a super dark blue before turning black. It was awesome!!
Seriously, its starry sky, which means dark blue.

Reply

Re: Hair Dye turned my hair BLUE! by Saika Sun October 27, 2013 @ 2:27 PM
by jimmygboston Posted Tue December 30, 2008 @ 5:25 PM

Dude, or lady, if you have gray hair streaks, then you should know
better to use a product that is not suitable for gray hair,
predominant or not... The fact that the gray hair is indicated as a
warning to imply that there's the possibility that having gray hair
could have undesired side effect...

Reply




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