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 Hair Dye turned my hair BLUE!
Posted Thu March 11, 2004, by Brenna H. written to L'Oreal USA, Inc.
Write a Letter to this Company
I have a complaint about the performance with one of the products made by L'Oreal USA, Inc., and I hope someone can address it. I'm really furious about this. My specific complaint is about Loreal Feria Starry Night hair dye.
Recently I bought Loreal Feria "Starry Night" hair dye. I read on the box that this dye is not for predominantly gray hair. I have a salt and pepper stripe in my normally dark brown hair. My hair is not predominantly gray! I did the 'strand test' and I even called your 1-800 number before I dyed my hair to ask if it would be safe to use your product. I was assured that I could use the product with no problems. I then used your dye and followed the instructions EXACTLY. What I ended up with was black hair but all of my roots were bright navy blue! I called your 1-800 number again and was treated like this was my fault. They said I should have known it would turn blue! I cannot believe that I was treated this way when your very own representatives told me I could use this dye. They told me to use another Loreal product to cover up the damage but I was not about to ruin my hair further by using another Loreal product that could cause more damage. They asked for my address so they could send me a gift certificate but I am certain I will not be using anymore Loreal hair products. I have had nothing but positive experiences with Loreal Hair care products in the past, so this latest disaster was quite a shock to me.
Frankly, I'm surprised because I've been very satisfied with L'Oreal USA, Inc. in the past. After this experience, I definitely won't recommend you to people I know. It's certain I won't be back as a customer.
I ended up going to a salon and paying $160.00 to repair the damage done by your dye. I would like some kind of compensation for the damage to my hair and the money I had to pay out of my own pocket to get this corrected.
Thanks for listening. I hope to hear from someone at L'Oreal USA, Inc. soon.
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by Jkerb Posted Sun March 7, 2010 @ 1:05 AM
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I just dyed mine, and rinsed it out like 5 mins ago.
It's really dark blue, not black.
I would like a refund for the product too.
I'm going to have to spend even more money to fix it.
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by Rachel L. Posted Mon November 30, 2009 @ 8:57 AM
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OMG I used the exact same shade, Loreal Starry Night and my hair
turned out blue as well! At first it was a dark royal blue but daily
it's turning more of a baby blue! Its horrible and I feel like a
smurf. I had beautiful Blonde hair before this and I dont know what
to do. Does anyone have any suggestions for me? I am guessing that
trying to bleach it back to blonde would prob be too hard on my hair,
drying it out and prob wouldnt turn out the color I wanted anyway. So
I am assuming going dark would be a better bet, but what color? And
if I go too dark (like black) is it going to turn out blue AGAIN?!?!
Thanks, Rachel RILunn@hotmail.com
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by racheltea Posted Thu September 10, 2009 @ 5:20 PM
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wow... I wish I would have read all this before I dyed my hair. Just
like many others the same thing happend to me. I used Loreal Ferria -
downtown brown... I now have blue/grey streaks. I dont have any grey
hair (Im only 23) but i did have a few highlights... however the 1
-800 number on the box also told me it would be ok to use... it
wasn't!!!
I am going to my reg. stylist this week to have it fixed. It'll prob
also cost me around 100 dollars or so... this is no bueno!!!
Don't use loreal ferria!!!
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by Kaos Posted Mon September 7, 2009 @ 11:24 PM
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OMG! I have no gray hair at all, and I'm not just saying that either.
I used the same exact color and the same thing happened. My roots are
like blueberry blue!!!!!!! I was so shocked. I double checked the box
to make sure I didn't grab the blue black tone. It was "Starry night"
Have you heard anything back yet? email me and let me know
kaosroland@yahoo.com
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by Amber F. Posted Sun April 26, 2009 @ 3:20 PM
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I bleached out my hair and colored it with Starry night specifically
because of the side of the box - the model they used, has blue/black
hair.
It has a blue base, and it says right on the box it's a cool color.
I'm a student in cosmetology, but it's not rocket science.
My uniform is a dark navy and I'm so happy because my hair matches and
it RAWKS!!!
Just wanted to say kudos to Loreal, cause they don't lie.
Read the box before you put stuff on yo' head ....person. jeez.
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by Bella Trix Posted Mon March 30, 2009 @ 1:08 PM
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Hahahahahaha....I used the same dye, exept on all my hair, and it
turned a super dark blue before turning black. It was awesome!!
Seriously, its starry sky, which means dark blue.
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by jimmygboston Posted Tue December 30, 2008 @ 5:25 PM
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Dude, or lady, if you have gray hair streaks, then you should know
better to use a product that is not suitable for gray hair,
predominant or not... The fact that the gray hair is indicated as a
warning to imply that there's the possibility that having gray hair
could have undesired side effect...
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