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Hair Dye turned my hair BLUE!
Posted Thu March 11, 2004, by Brenna H. written to L'Oreal USA, Inc.
Write a Letter to this Company
I have a complaint about the performance with one of the products made by L'Oreal USA, Inc., and I hope someone can address it. I'm really furious about this. My specific complaint is about Loreal Feria Starry Night hair dye.
Recently I bought Loreal Feria "Starry Night" hair dye. I read on the box that this dye is not for predominantly gray hair. I have a salt and pepper stripe in my normally dark brown hair. My hair is not predominantly gray! I did the 'strand test' and I even called your 1-800 number before I dyed my hair to ask if it would be safe to use your product. I was assured that I could use the product with no problems. I then used your dye and followed the instructions EXACTLY. What I ended up with was black hair but all of my roots were bright navy blue! I called your 1-800 number again and was treated like this was my fault. They said I should have known it would turn blue! I cannot believe that I was treated this way when your very own representatives told me I could use this dye. They told me to use another Loreal product to cover up the damage but I was not about to ruin my hair further by using another Loreal product that could cause more damage. They asked for my address so they could send me a gift certificate but I am certain I will not be using anymore Loreal hair products. I have had nothing but positive experiences with Loreal Hair care products in the past, so this latest disaster was quite a shock to me.
Frankly, I'm surprised because I've been very satisfied with L'Oreal USA, Inc. in the past. After this experience, I definitely won't recommend you to people I know. It's certain I won't be back as a customer.
I ended up going to a salon and paying $160.00 to repair the damage done by your dye. I would like some kind of compensation for the damage to my hair and the money I had to pay out of my own pocket to get this corrected.
Thanks for listening. I hope to hear from someone at L'Oreal USA, Inc. soon.
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by jolievoila Posted Tue October 11, 2011 @ 5:25 PM
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I'm confused as to why everyone is so upset. This color is supposed to be somewhat blue. Starry Night is the color.. Since when is the sky ever black?
Starry Night is supposed to be dark Blue
Then there is the L'oreal Feria Midnight blue which is violet... It's supposed to dark purple bordeline black.
Under NO CIRCUMSTANCE ARE THESE MEANT TO BE 100% BLACK!
THE LIGHTER YOUR HAIR, THE MORE THE BLUE AND VIOLET WILL SHOW!!!
I MEAN DUH!! SERIOUSLY, DUUUUUH!
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by cheyenne f. Posted Fri March 4, 2011 @ 4:15 PM
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I have always dyed my hair black and had no problem untill I used this product. I have used other products and this never happened. I have natural dark brown hair and I am never using this product again
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by Gabrielle R. Posted Sat December 4, 2010 @ 2:59 PM
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I just dyed my roots with Loreal Starry Night - The box said black not blue. My hair turned out a blue disaster as well !! To the "hairdressers" who commented. Not everyone is taking cosmotology and knows what a coool color is... Im take physiology and I wouldnt expect you to know anatomy. Loreal should be more thorough with the information provided on their box products.
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by Gilt Teacup Posted Sat October 16, 2010 @ 6:49 AM
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1) Before dyeing your hair, *do some research* on how dye works. It is your fault, for not doing your homework properly. Dyes are not magical levelling treatments; they work differently on different hair colours. A blue-black is just a very strong, deep BLUE dye. As long as your hair isn't too light, that blue is near invisible to a human eye - just like how on the other side of the dye spectrum, dyed silver hair is just a blue so pale, you can't see it as blue.
All dyes are semi-transparent, and they show up as their true colours on a white background, rather like coloured cellophane. Of course your grey streak went blue. I repeat, dye is not a magical levelling treatment.
By 'not predominantly grey', it means 'a few grey hairs mixed in with the rest'. A grey streak counts as a patch which is predominantly grey. If you really want it done properly, go to a salon. Leave DIY to people who actually understand dye, and don't mess around with it if you don't know what you're doing.
2) The fact that you had a blue streak is damn cool, in my opinion! It's a bit of a shame you went to get it fixed. People would have thought you were so daring and awesome.
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by Jkerb Posted Sun March 7, 2010 @ 1:05 AM
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I just dyed mine, and rinsed it out like 5 mins ago.
It's really dark blue, not black.
I would like a refund for the product too.
I'm going to have to spend even more money to fix it.
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by Rachel L. Posted Mon November 30, 2009 @ 8:57 AM
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OMG I used the exact same shade, Loreal Starry Night and my hair turned out blue as well! At first it was a dark royal blue but daily it's turning more of a baby blue! Its horrible and I feel like a smurf. I had beautiful Blonde hair before this and I dont know what to do. Does anyone have any suggestions for me? I am guessing that trying to bleach it back to blonde would prob be too hard on my hair, drying it out and prob wouldnt turn out the color I wanted anyway. So I am assuming going dark would be a better bet, but what color? And if I go too dark (like black) is it going to turn out blue AGAIN?!?! Thanks, Rachel RILunn@hotmail.com
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by racheltea Posted Thu September 10, 2009 @ 5:20 PM
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wow... I wish I would have read all this before I dyed my hair. Just like many others the same thing happend to me. I used Loreal Ferria - downtown brown... I now have blue/grey streaks. I dont have any grey hair (Im only 23) but i did have a few highlights... however the 1 -800 number on the box also told me it would be ok to use... it wasn't!!!
I am going to my reg. stylist this week to have it fixed. It'll prob also cost me around 100 dollars or so... this is no bueno!!!
Don't use loreal ferria!!!
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Same here!
by JuGeee Fri December 17, 2010 @ 8:56 PM
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by Kaos Posted Mon September 7, 2009 @ 11:24 PM
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OMG! I have no gray hair at all, and I'm not just saying that either. I used the same exact color and the same thing happened. My roots are like blueberry blue!!!!!!! I was so shocked. I double checked the box to make sure I didn't grab the blue black tone. It was "Starry night" Have you heard anything back yet? email me and let me know kaosroland@yahoo.com
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by Amber F. Posted Sun April 26, 2009 @ 3:20 PM
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I bleached out my hair and colored it with Starry night specifically because of the side of the box - the model they used, has blue/black hair.
It has a blue base, and it says right on the box it's a cool color.
I'm a student in cosmetology, but it's not rocket science.
My uniform is a dark navy and I'm so happy because my hair matches and it RAWKS!!!
Just wanted to say kudos to Loreal, cause they don't lie.
Read the box before you put stuff on yo' head ....person. jeez.
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by Bella Trix Posted Mon March 30, 2009 @ 1:08 PM
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Hahahahahaha....I used the same dye, exept on all my hair, and it turned a super dark blue before turning black. It was awesome!!
Seriously, its starry sky, which means dark blue.
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by jimmygboston Posted Tue December 30, 2008 @ 5:25 PM
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Dude, or lady, if you have gray hair streaks, then you should know better to use a product that is not suitable for gray hair, predominant or not... The fact that the gray hair is indicated as a warning to imply that there's the possibility that having gray hair could have undesired side effect...
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