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 Notified that we could pick-up order and got there to find it not available
Posted Mon June 11, 2012 3:12 pm, by Kim P. written to Lowe's
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My husband needed some 4' stair treads and went to the Lowe's in Plant City. He found only one in stock so he asked an associate when there would be more available. He was told they would be in the following week. He returned a week later and there were none available. He could not find someone to help him so he left. A few days later he decided to order them online at the Lowe's website. He placed the order and received an email that his order was ready for pick-up. He went to the store and found out different. Not available yet, they told him it would be a couple of days. He received another email to pick-up his order. Again he went up to the store and the item was not available. I called the store and spoke to a manager about the availability. He stated they had been out of stock and have been able to get any. He advised me we could to a Lowe's at another location to get them. Which I declined I would think the store could get the item sent to our local store. The manager resolved the problem by offering to cut the pieces he had available
to the size we needed. Finally, we got the treads needed to repair our grandmother's deck stairs. However, this should not taken all of wasted trips for pick-up.
I feel Lowe's should reimburse the gas money for the unwarranted trips to pick up the order.
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