Rewarding Trip to Lowe's

Posted Tue September 11, 2007 12:00 pm, by Don M. written to Lowe's

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It's not often that a ray of light shines into the darkened recesses of home improvement stores however Don M. was able to find one recently.

I picked up some 3/4" 4x8 sanded subfloor last night at store #1759. I needed 13 pieces for a building I am constructing.

Since the carts won't handle that much, I decided to shop in two passes. Out in the parking lot, I started loading the first set onto my truck. I wanted to keep the edges intact, and the sheets are a bit unwieldy. I was methodically proceeding, and employee Rob stopped clearing carts from the lot and came over to offer help. I happily accepted, and I noticed he used the same care I had been in getting them transferred. He was very nice, and said he was glad to help.

I hadn't told Rob I had a second trip, and when I returned to the truck, I did note Rob was all the way on the other side of the parking lot. I wasn't expecting help, and I proceeded to start loading. Rob worked his way in my direction rather quickly, because I had only loaded a few sheets when he again offered his help. When we were done, he asked what I was building. The conversation turned to the fact that Rob had his own contracting business and had 9 years of building experience. He wasn't authoritative at all; he showed an interest in what/how I was doing the job, and only when I asked did he tell me how he did things or offer advice. I found his manner to be very professional.

In the course of the conversation, we shared several techniques, and I learned quite a bit. I was very impressed to find such an resource at 9:30 at night. Thanks Rob!

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Re: Rewarding Trip to Lowe's by RowdyRetailer Posted Fri September 14, 2007 @ 9:51 AM Excellent letter!! No wonder Home Depot's are hurting so badly Reply Re: Rewarding Trip to Lowe's by ♥Venice♥ Posted Thu September 13, 2007 @ 4:01 PM My favorite part of this wonderful letter is that Rob took the same care handling the material as he saw you doing. He is obviously someone who not only enjoys his job but enjoys interacting with the customers, as well. He's a gem of an employee, and I hope he gets the recognition from the company that he deserves. Terrific letter, Don! Reply very impressed by Bill R Posted Thu September 13, 2007 @ 1:13 PM Don M., Great letter!!! I might suggest that you send a copy to the store general manager asking that Rob get a copy of it and that one be placed in Rob's personnel jacket. Again, Great letter. Bill Reply Re: Rewarding Trip to Lowe's by BellaSera Posted Thu September 13, 2007 @ 12:01 PM Awesome letter. It's so nice to find someone who is willing to go out of their way to provide service. I said this in another letter, but so often we are willing to complain (myself included) but not so quick to compliment. Your letter just reminded me that I should be on the lookout for places where a compliment is warranted. Thanks! Reply Re: Rewarding trip to Lowe's by - Leanne- Posted Tue September 11, 2007 @ 3:15 PM Great letter! I agree, they are wonderful there. We had been back and forth while tiling this past month and a man had offered his help while my children and I were designing the layout of the tiles. He even gave us a few spacers in a tiny size rather than making us buy the whole bag which we didn't need. I thought that was wonderful for him to do. When service is great like you describe in your letter, they ensure you will be back. I know we will be. I hope they tell Rob what a great job he did too. Reply Re: Rewarding trip to Lowe's by RedheadWGlasses Posted Tue September 11, 2007 @ 12:46 PM What a great letter! Good for you for letting them know what great customer service you got from Rob. Reply