|
|
 Competitors, here I come...
Posted Thu October 29, 2009 8:51 pm, by Kerry T. written to Lowe's
Write a Letter to this Company | Rate this Company
About three to four weeks ago I went to Lowe's in Danbury, CT to look at kitchen cabinets. I was told I needed to make an appointment in order for someone to help me because there was already an appointment scheduled for that evening. I proceeded to make an appointment for the following night. Nathan worked with me to design a kitchen. I called Lowe's on Monday October 26th to make an appointment to order my cabinets. Nathan had originally told me I could order the cabinets with anyone. Anyone could help me; I did not have to order them with him. When I made the appointment on Monday, Nathan told me I had to come in when he was available. He could not accommodate me until Thursday October 29th at 6pm.
I walked into Lowe's for my 6pm appointment this evening. Nathan was helping someone, so I waited. At 6:20pm, I asked how much longer he would be. He told me he was just finishing up and would be right with me. At 6:30pm, Nathan was still nowhere close to being finished helping someone else who had now run a half hour into MY scheduled appointment time. Nathan did not offer to have anyone else come to help or pay me any mind. Frustrated, I walked to the front of the store to speak with the store manager regarding the issue. Ron, I was told, was the store manager. I went over to speak with him regarding the poor treatment and customer service experience. Ron could not have been more rude or arrogant. He acted completely bothered that I even went over to speak to him. He interrupted me several times while I was speaking to tell me to listen to him. When I stopped speaking to listen to him, he still offered no advice. It was as if he was looking through me as he spoke. His lack of customer service was appalling. He stated that Nathan would be done momentarily. I explained that when I came in on previous occasions, I could not be helped because other appointments would be coming. Why did the man currently with Nathan have preference over me? Ron (without returning to the Kitchen department to see what was actually going on) stated that Nathan was done with the customer. This statement was untrue. I had left the store and walked back in to find Nathan still sitting with the other man. As a manager, Ron lied to a customer. He offered no sympathy or solutions to the problem.
The customer is always right. As a well educated individual with many years of customer service behind me, I am fully aware this is no way to treat your customers. Nathan showed poor time management skills and customer service. He did not even acknowledge me, with an appointment, waiting for over a half hour. Ron is a complete disgrace to your company. As a manager myself, I would never have an individual like him representing my company.
I want Lowe's to take responsibility for their actions. Many other options could have been formulated in order to change the outcome of this dreadful experience with Lowe's. Another employee could have come to help or Nathan could have set up another appointment for the customer he had been working with since he had gone over his allotted time. Both Ron and Nathan need a refresher course in customer service. I will never purchase another item at the Danbury, CT Lowe's. I want proof these employees would be reprimanded (at the very least). If no action takes place to reprimand Nathan and Ron, I can assure you I will never shop at Lowe's again. Neither will anyone else in my family. It is truly disgusting that your employees would treat their customers in this manner.
Lowe's: Let's Build Something Together. What a joke.
 Reply
| Log In/Create an account | 1 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
|
|
SHARED LETTERS 
del.icio.us
Digg this
