Do Not Trust the Employees at Lowe's

i work for lowes in staten island my name is chris i work in
deliveries.
why dont you come down my throat while ur at it,your taking food from
my table when u want things for free cant you stop thinking of
yourself for once in ur loser life.
i can tell off how yiou were writing that i would suck you dick till
the cows came home,ill kill myslef if you ever come to lowes
again,maybe ill bang your wife i dont know maybe

You can get the remaining boxes put on your lowe;s credit card for 0%.
All they have to do is call the toll free number and get it added. I'm
surprised the store manager didn't know that one. I work at customer
service for a Lowe's and I certainly go out of my way to help a
customer.

so you think that you have problems with Lowe's here is my storey. I
purched Pergo flooring for a customer and installed an entryway hall
the entry to all the bedrooms,restroom,and livingroom.The customer
then wanted to continue and do the livingroom.by the way this was all
installed at a 45degree angle.I went back to Lowe's only to find out
that the product had been discontinued.The manager of the flooring
dept.Angelia,called the other stores informed me that no one had it
in stock.She handed me a # for Pergo told me that I should contact
them myself and have them ship the product directly to me.I have been
in this business a long time and I knew this was not going to happen
but I took the # and figured I would call and see if they had any
available.they did not.So in trying to keep my customer happy I was
trying to figure my options,This product was Pergo summer
butternut,they came out with a new Pergo floor it's a different
butternut,exactly the same color except they changed the locking
system.I figure that I have two options I could tear it all out and
start over or try to get new product and alter it on the saw to make
it work,a transition strip would not be acceptable. Either way the
cost was going to be excessive therefore I went back to Lowe's to see
if the manager was willing to give me a bit of a price break.Her
attitude was that we didn't change the product Pergo did therefore if
I wanted a discount I should take it up with PERGO So anyway I
returned and called Pergo again,they informed me that this product is
manufactured only for Lowe's and that I could not purchace anywhere
else and they would only speak to one of their representives anyway
after two months of being jerked around by both Pergo and Lowe's I
found ten boxes of dicontiued product in Pergo's warehouse but I need
to purchase it through LOWE's so I jump in the car and drive to Moreno
valley to see Angelia to pay for o it in Guess what after I did all
the chasing and calling she wanted to charge me $57 dollars abox which
is full retail for a discontinued product.Her responce was the
same.contact Pergo,well I gave that one more try this morning and the
answer was the same that I have to go through Lowe's they evan
suggested changing stores.My sugestion is to stop doing business with
Lowe's because we have homedepot Their prices are better anyway and as
far as Pergo is concerned there is a lot of good product out there for
a lot less money As for me I'm going to have to deal with a unhappy
customer as a additive Pergo claims that the change in product is
agreed on by both parties thanks for listening to me complain Elmer
Rasmussen

I have since been in touch with a store manager who called me after my
intial poisoned pen letter. They did offer to make an exception in my
case and allow me to buy the remaining flooring I need at 9 %
financing even though the total amount of money spent would not meet
the normal criteria. I explained that I went ahead and bought the
boxes I needed prior to our conversation by using our savings. I
further stated to him that I did not wait longer for a response from
Lowes because the items I needed are a special order, and I am on a
time table. The manager stated that he would not be able to offer me
any further assistance other than giving me 10 % off my next purchase
of any IN STOCK item. Lowes sucks, shop at Home Depot, or anywhere
else.

Special order stuff arrives when it arrives. There are no guarantees
a call will be made promptly. I have ordered many things from Lowes,
and experienced the same as you. This is part of the price for doing
jobs yourself. If you want things done in a timely fashion, pay a
contractor to do the job.

I have done many jobs that require measuring the area to be covered,
KNOWING how much comes in each box, allowing for waste (common rule of
thumb is 5 to 10%).

You could have verified yourself, in the store, using mental math, the
number of boxes needed when the order was placed.

Lowes owes you zippity doo dah.

Live on what you make. If you cant afford to pay the full amount,
wait til you can. Cash is king. If you play with the snakes, you
will eventually get bit.


Good Day

It is entirely possible for the 4 boxes to be interest free for 12
months with no payments/interest. They should have offered it to
you.

Call the Lowe's store and ask to speak to a MOD or the store manager,
explain what happened. Ask the manager if they (only a Lowe's store
can do this) can call the credit center and get the no payments added
on your card.

I agree with the previous poster, and think that asking for some kind
of action to "appease" you for your lost time isn't more realistic
than asking for the remaining boxes for free.

I've used Pergo Asian Bamboo flooring products (excellent choice, by
the way) and know there's at least 10% or more leeway for waste, even
with the proper measurements. I'd also advise to open all the boxes,
let them reach room temperature, and mix slats from different boxes,
since there are subtle differences in color and grain. Mine's been
down almost two years and still looks new.

I agree that you should be able to get the additional flooring at 0%
financing. It sounds like the Lowe's salesperson did not ask all the
right questions, and advised you incorrectly.

HOWEVER--You should have taken in an actual drawing of your room along
with the square footage. 130 sq. ft. could equal 10x13. Or 5x 26.
Or 2x65. Or 4x32.5. You get my drift. The product may not come in
pieces that fit your exact dimensions.

If you're painting walls, basic square footage should suffice. But if
you're putting anything on the floor, or using wallpaper, you have to
remember that the product is made in specific lengths and widths.

You might also want to talk again with your "contractor friend" about
his/her estimate of your square footage. Did you make it clear to
this friend that you were planning to do the job yourself? Perhaps
your friend thought you were going to ask him/her to do the flooring
for you, and he/she was giving you a deal on the price of the flooring
plus installation.

I checked this product at Lowe's.com. 7 boxes of this product would
have gotten you 137.48 sq. ft. of flooring. This allows NO waste,
installer(your)error, basic not fitting your dimensions.

I think there were at least 3 at fault here: Your "contractor friend"
for not advising you properly; Lowe's, for not making sure your
measurements matched your actual room; and mostly you, for not making
sure everything was correct.