Posted Thu May 24, 2012 3:34 pm, by Anthony W. written to Lufthansa German Airlines
Write a Letter to this Company
I am writing today to inform you of several events that occurred on my recent flight from Munich to Boston.
I really don't know where to being with the debacle as I really expected more from your airline.
Everything seemed to be going well until the dinner service. The first step downward was when I discovered there were bits of porcelain in my pasta. I discovered that my dish was broken and immediately notified the flight attendant. She immediately apologized as I would have expected. She then informed the Purser. The Purser first tried to rectify the problem with a voucher for airline miles in your airline's frequent flyer program. Unfortunately, I am not a member of your program. I am a US Airways Chairman's Preferred member and was flying Lufthansa as a Star Alliance member.
She then offered me a voucher for the airplane's duty free catalog. After 30 minutes, she returned with more disappointing news. She did not have any vouchers. Finally, she offered me a mediocre bottle of Champagne.
Fast forward to the coffee/dessert service. I was completely ignored by the service team. When the team came to my row, they spent their entire time talking/flirting with the 2 German gentlemen in seats 6H & 6K. They never turned/talked to me again the entire flight. Never offered me coffee, dessert or the complementary chocolates. They didn't offer to take my garbage. It was like I was non-existent. After waiting for 15 minutes, I finally got up and took care of my own trash.
I am just shocked and appalled at the lack of service your airline offered on this flight. I would have expected more from such a highly esteemed company and quite frankly, expected more for a business class fare of over $6K. Please acknowledge receipt of this letter.
I would like a partial refund in the amount of $1000.
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