Rude & Unprofession Staff in the Men's department

So you interupted him when he was with another customer and expected
him to drop everything to check you out.

Wow.

This could have happened if the sales associate did ring up the OP
while his current customer was still shopping... other customers could
have also wanted to be rung up seeing that the OP was being rung up.
If that happened, what was the sales associate supposed to do? Leave
those customers to attend to the customer who was still shopping or
help the other customers in line?

Something to think about.

I am willing to bet that had this situation been reversed, and you
were the customer being helped by this employee when someone else
walked up demanding they be cashed out because "they only had one
item" You would be writing a letter complaining about not receiving
adequate customer service and being ignored to deal with others.

He explained that he was busy and pointed you towards another cash.
Why did you insist on this person checking you out? Either wait until
he has completed working with the other customer or go to another area
where you would not have to wait.

Seriously?... you want him fired, not just disciplined.




I wish i'd read that before i posted cos this right there is why you
will never get it.


I mean ... how exactly are you fantasizing this will happen? That
he's fired and then writes you a letter so he can be humiliated for
your pleasure? What happens if he says "hell no!" and just walks off?
Do they threaten him? Illegally withhold his last paycheck? Brute
physical force?

Either choice will only land them in "labor board hell", and probably
forced to pay him $$$$ in reparation for the abuse.



In fact.... something to remember - if he does get fired then he's
just another customer. Which means he can say whatever he wants to
you. And the company can't do jack squat about it because... o wait,
he's a customer now.


Something to think about when considering fantasy punishments of
employee humiliations and beat-downs. Once they're no longer
employees, they can do or say whatever they want. And you can't stop
it.

That right there says a lot.


As for your demand that he personally apologize to you... I say "no
way in hell".

Yes it might make you feel vindicated to force him to grovel and kiss
up to you... but they won't do it. Why? Because that opens them up
to lawsuits from the employee.


I mean if you don't like his apology, or want him to kiss up more,
what happens next? Do you get to flog him? Do you get to be party
to him being counseled? A nice little show of having him beat down to
make you feel better about the experience.


Yes you are angry. But being angry never means that you get to have
employees punished according to your own personal fantasies.

If I was the sales associate, here is what I would have done...

Inform the customer that I would be with them as soon as I was
finished assisting my current customer

Let the customer know where another cash register was
If the customer would not leave at that point, I would call for
assistance

Then that employee could call a manager if the situation warranted it

Wow talk about not being able to multi task and lack of social skills!
He should have asked the customer he was with to excuse him for a
minute while he rung you up, it's really not that hard. A chimp can
be trained to run a register, it's really not much of a skill. When I
hear stories like this I am glad I shop online.

He was helping another customer, however the customer was still
shopping and hadn't completed his choices...

Was the sales associate just standing around while the customer was
looking at the merchandise?

Was the sales associate helping the customer pick out the
merchandise?

Was the sales associate taking merchandise back to the fitting room
for the customer to try on?

It is hard to tell by reading that sentence.

means. If the first customer is still browsing, I don't think it
would have been a big deal for the employee to excuse himself and ring
out the second customer. It wouldn't be like he's ringing the first
guy up, so he wouldn't have to halt that transaction.
As for being reimbursed... I'm all for voting with your wallet, but
that doesn't mean getting a purchase for free. If it's a matter of
principle, don't even give them your money to begin with.

However, we got a rude reception. He was helping another customer,
however the customer was still shopping and hadn't completed his
choices. We simply asked him to please check us out. We were only
purchasing ONE neck tie - checking us out would have taken less than 2
minutes...

He was currently helping another customer, & you wanted him to check
you out all because you ONLY had ONE item? Why should you have
received special treatment when he was currently assisting another
customer? How would you feel if the tables were turned, & you were the
other customer? .

He is not suited for the customer service business and should be
fired! I would also like a personal apology from him...

Ok...how is he supposed to give you a personal apology if he is fired?
He no longer works for Macy's. So how is that possible?

Ok, I understand that he did not conduct himself in a professional
manner, but then you indicated in your complaint that instead of going
to another cash register, you stayed there, & he had to tell you NO
THREE ADDITIONAL TIMES before you finally left.

He is not suited for the customer service business and should be
fired! would like Macy's to take disciplinary action against him. I
would also like a personal apology from him. I would also like for
Macy's to reimburse me for spending money in their store that day
although I was treated as if a I was a criminal! I spent a total of
$59.00 that day..which include an additional purchase in the women's
department...

Where do customers in general come up with these ideas especially when
they were told NO more than once? The customer contributed to the
problem, & they want the associate fired, the store to take
disciplinary action against against them, a personal apology from the
fired associate, & to be reimbursed for their troubles? I just do not
understand why customers want all of that to happen.

It sounds like you and your parents were were pestering him, and
rudely interrupting him with a customer. What's the big deal in going
to another sales counter?

I think asking for disciplinary action shows that you're
overreacting.

And wanting your money back says a whole lot more.

Case closed.

He was helping another customer. If he had stopped to ring you up,
I'd expect a letter here about how a salesman stopped helping them to
check out someone else. He did nothing wrong that I can see.

And he had no way of knowing how fast the transaction might take.
Some people take a longer time than others, for example I've been
behind people who have issues with their debit or credit card. Or who
want to have their credit number looked up.

Mom mom worked at Sears for almost 25 years. She worked as a sales
associate, in customer service, & as the switchboard operator.
Whenever she was dealing with a customer, & another customer wanted to
be rung up no matter what they were buying & how many times they
shopped at Sears, she would let that customer know that she would be
with them as soon as she finished assisting her current customer. She
would tell that customer the other registers that were open if they
did not want to wait, but she would not wait on that customer while
currently assisting another customer.

Why could you NOT have waited until the sales associate was finsiehd
with his current customer?

I understand that the sales associate was not professional, & in your
mind not suited for customer service, & so he should be fired, but
that is up to Macy's policy.

Whether or not Macy's takes disciplinary action against the sales
associate is up to them as well as whether or not you receive a
personal apology from him.

I do not understand why Macy's should reimburse you $59.00 for your
troubles. You purchased the merchandise. Unless it is defective, then
there is no reason why you should be reimbursed.

I do feel that both of you were in the wrong. He should not have
treated you this way. However, you should have waited your turn.

So you didn't want to wait your turn.

And instead of being bold enough to call you on it, he told you to go
to another register and "shoo" you away. Yet you stuck around to be
appalled, ask why he was treating you this way, get his name and be
shoo'ed 3 more times.

I would be shooing too (among other things!) Seriously! He was helping
another customer!

A simple, curteous, excuse me please, I will return in just a moment
may have been all that was necessary then leave his current customer
and check out another. Since this salesman did not want to do that,
perhaps you should have put the tie down and gone elsewhere, or taken
it to another more willing salesperson, maybe even customer service
could have checked you out. That would have given you the opportunity
to relate your experience. I really don't see how this portrays you as
a criminal. It seems as though you might be taking this a little too
personally. ("shoe" us off like a pesky animal, didn't matter, not
important, criminal)If there is a next time, walk away and find
customer service and a store manager, relate immediately what occured
so it can be handled promptly.

He was assisting another customer who was there first. If I was that
customer and he stopped helping me to ring you up I would be angry.
You need to wait your turn or go to another register like he said. As
far as the "shooing" motion, could it be he was waving his hand in the
direction of an open register?

You were not treated as a criminal, you were treated like a customer
who needed to wait her turn. I see no reason why Macy's should
reimburse you for all the money you spent that day. You got the
merchandise after all.

to think that just because you presumed the other customer was still
shopping and felt that because your transaction was quick that he
should have STOPPED what he was doing for them and tended to you.

Really? And somehow this made you feel like a criminal. Well, nobody
can make you feel like anything without your consent and doing nothing
wrong means there should be no reason to feel any kind of way.

Ironically, as snooty as most Macy's associates usually are, this is
EXACTLY the kind of behavior I'd expect out of them.

And the comment about his age? Uh uh. Not cool!

Rhonda N.

At best the feedback should be shared with both the store and
department manager as well as the associate.

As far a them sending you $ 59.00. Nope.

BillR.