Your website is awful.

Pages take an unusually long time to load, even with my fast connection. Any potential customer with a slower connection would certainly give up before finding even a single item to add to his or her shopping cart. I'm sure you've lost customers over this issue alone.

In case you aren't aware, a customer well-versed in online shopping develops a system for finding the...

I had purchased a simmons beautyrest pillowtop mattress on Jan 05 2006. I have been having speep issues and major back pain so I went tot he Doctor who advised to inspect the mattress. When inspecting the mattress I noticed that the entire side was bowed with the top over extended 2.5 inches from the bottom. I contacted a salesperson at Macys in oak Brook and spoke with a man who informed me that...

In 2009 I purchased a mattress from Macy's Home Store at South Plaza Costa Mesa CA. It is a Sealy Posturepedic Pure Embrace Ultra Firm. Model 505515 manf date of 12/08. I was informed it carried a 20 year warranty. By 2010 we already had depressions on both sides of the bed with a resulting ridge in the middle. It was measured at 1.25 inches. We were informed that it had to measure 1.5 inches to...

August 13, 2011

Dear Mr. Klein...
I saw two (2) beautiful side chairs on your website yesterday & after my sister & I talked about it on the telephone, we decided to order them for our father. They would look great in the space where he needs them & fit in perfectly. Unfortunately, the excitement my sister & I experienced quickly disappeared when I heard the price of...

I tried to make a purchase at Macy s. I called my bank and verified there was no issue with the credit card. Macy's would not accept my VISA because it came from a credit union and not a major bank. I canceled the credit cards I had from the large banks over poor customer service issues many years ago. When I asked to speak to a supervisor the rep argued with me. When I asked for a supervisor...