Dear Sir/Madam,

I purchased a mattress and box spring from the Macy's furniture gallery in Cincinnati, Ohio in 2009. After 6 months, the pillow top began to break down but I didn't realize that it was under a warranty until recently. The problem has only gotten worse over time. Anyway, I called Macy's about a month ago, they set up a time for an inspector to come look at the mattress to see if...

I made a jewelry purchase, returned it and they would not refund the $12.47 cents sales tax. This is the second time. I will not shop at Macy's again, also plan on closing my account. I have been a loyal customer for 35 years.

Start refunding everyone's sales tax, this is theft.

I returned two items my husband had gotten me for Christmas. I had: receipt, gift receipt AND his Visa card. When I returned that (at two diff. registers as they were diff. departments) - I was told both times that I could ONLY get the money back on either MY Macy's or a gift card. They are holding you hostage to HAVE to spend more money at the store.

I want credit back to the original form of...

I received two items of bedding in a large box on November 15, 2012. I removed the items and left the large box in my living room for my cat to play in. It was a big mistake. The following Saturday at around 2:30 a.m. I turned on my bedside lamp and found the largest brown spider I had ever seen. It was around 2 inches in diameter (including legs). I took a picture on my phone before I killed it...

I have held it since 2000 and have spent a TON of money in the Sacramento Downtown Plaza store as well as in San Francisco and the old Sunrise location in Sacramento. For the entire time I have held my account, I have do so by paying in store the majority of the time because I shop there about three times a month. I don't always buy on each trip, but that is only due to the amount of items I...