I have closed my credit account with Macy's and will no longer shop in the stores or online.
I have been a very loyal and good customer paid my bill on time every month. then they started to lower my limit every month and finally I said enough is enough and closed the card.
CS rep said oh we at macys are so sorry to hear this and do not want to lose you as a customer yet would do nothing to...

I returned some cosmetics to my local Macy’s store that I ordered online. I thought that they would simply be recharged to my account and that the return hadn’t shown yet for some reason. During this period my husband lost his job and we were evicted due to our landlords entering foreclosure. Unfortunately I lost track of the account, and I am sorry that I let it go into default. Prior to...

1) Their phone-system is atrocious.
2) They hung up on me after disconnecting twice -- all I was asking was for a representative to repeat a question.

I could not believe I was hung up on -- it was clearly an incompetent phone service representative.

Improve their service -- fix their phone system.

Recently, my wife experienced the most unpleasant shopping ordeal of her entire life. While trying to complete a simple return, and encountering some confusion with several employees, one of them, even as the business was being concluded with one of the senior clerks, began mocking and challenging my wife from the sidelines. When my wife said she had not had pleasant experiences with Macy's in...

On November 26th, Macys.com offered RipStiks online for $20. I ordered three and added some clothing in order to bring my total up so I could use a coupon.

On December 3rd, I was notified that the $20 price was an error, and I was offered the opportunity to purchase the Ripstiks for $75 each.

I am furious because:

1. It took SEVEN (7) full days for Macys to notify me that it was an...