Process my refund now, Macy's

Posted Fri October 9, 2009 12:00 pm, by Missy J. written to Macys.com

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My wife (Melissa Jennings) called on 9/15/2009 to let Macy's know we had inadvertently made a double payment.

We made a $2,000 payment on 9/9/2009 through our bank's website and inadvertently made a second payment in the same amount on 9/10/2009.
Two $2,000 payments were made. This put a huge dent in our checking
account - imagine $4,000 taken in 2 days!!

After realizing the two payments had gone through on 9/15/2009, after an approximate 30-minute call, the representative my wife was speaking to put her on hold for many minutes to receive a supervisors approval for a refund of the accidental second payment in the amount of $2,000. My wife was told that we would receive a check back within 3-4 weeks.

A week later we received a typed letter via snail-mail that said Macy's needed proof from
our bank that these two payments had been made. This is a little strange since Macy's has already posted the two payments. Nonetheless, my wife and I called Macy's last week (on 9/29/2009) and, immediately after our call, faxed you proof that the payments had been generated from our bank account (fax number we were given was 513-573-2073). The gentleman we spoke to told my wife the account would be updated with notes in 2-3 days.

Yesterday I submitted an email online with the exact facts stated above. I received a response from Ryan that our fax has not yet been received, and that we would have to wait yet another 7-10 busienss days for the notes to be updated.

This feels like a game. We made a mistake and it's costing us. $2000 isn't a little sum of money to a lot of people, including my family.

Can I get the name of a supervisor who will help me resolve this more quickly?

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Re: Process my refund now, Macy's by Richard S. Posted Mon October 12, 2009 @ 4:48 PM You made the mistake of paying twice and expect Macy's to refund the payment right away. The 3-4 weeks that Macy's promised seems reasonable to me as they have to actually cut a check. It is not a matter of simply sending you the money back to your bank account. Reply I was thinking the same thing by RedheadwGlasses Mon October 12, 2009 @ 8:03 PM Re: Process my refund now, Macy's by RowdyRetailer Posted Sun October 11, 2009 @ 3:59 PM This is what happens when you play with credit cards. Had you paid cash you would have had no issues. Good Day Reply credit cards by Tooter Mon October 12, 2009 @ 3:21 PM Re: Process my refund now, Macy's by Jo23 Posted Fri October 9, 2009 @ 5:55 PM Have you checked to see if your bank would help you out with this? I'd imagine they could speed up this process for you if they are willing. Reply I had a similar problem by franese Fri October 9, 2009 @ 6:55 PM