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poor quality of womens clothing items

Posted Tue February 19, 2008 12:09 pm, by Michele E. written to Macys.com

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I have bought 2 shirts with the Style and Co. label from Macys. After 2-3 washes, both of these shirts are falling apart. I might not be so annoyed if these were items I only wore every now and again but they are major pieces of my wardrobe.
Where is the quality control of the items they bring into the store? Now that I have had the items for a couple of months or so, I need to bring them somewhere for mending. This is ridiculous considering the prices at Macys. I personally expect better quality from a store like this.

I would like a gift card from them to replace the items that are junk. I think the total that I spent on those items was around $50.00.


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by Angelic Princess:) Posted Wed February 20, 2008 @ 11:12 AM

you THINK...........

Reply

by Melissa Savelloni Posted Wed February 20, 2008 @ 10:46 AM

If this website has taught me ANYTHING, its taught me to keep my
reciepts somewhere safe. No need to even organize them, I just keep
them in a file in my file cabinet. That way, I'm only a few feet away
from having an exact date/time/price for EVERYTHING. It's a CYA thing.
It takes minutes to do, even if you just find some old plastic
tuppaware to keep them in or something.

Sorry, I'm not trying to lecture you. It's just something I found to
be extremely helpful.

I agree that something from MACY's should last longer then 2-3 washes.
It might help though if you included product name and number - that
way they could look into that line of product and they could be more
specific as far as improvements go.

Reply

by ~Fiƒi-la-ƒlea~ Posted Wed February 20, 2008 @ 10:01 AM

The time to get your money back is immediately, not months later.
Also, a receipt will get you further than a guess of the price.

Reply


by Harleycat Posted Wed February 20, 2008 @ 8:38 AM

Calling their merchandise junk and asking a question like "where
is the quality control" is not the way to get Macy's to do
anything about this. Occasionally any store will get merchandise from
a manufacturer that is not up to their standards. The only way they
will know about it is if the consumer brings it to their attention.

I would suggest taking the shirts to a Macy's and asking to speak with
the department manager. Style & Co is an exclusive line to Macy's
and the manager will have an idea when they got these items in stock.
If enough people did this, the manager will bring it to the attention
of the buyer.

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by Gino Posted Wed February 20, 2008 @ 2:43 AM

Dismissing them as "junk" and requesting "$50"
gift certificates as a remedy because you "think" the total
paid was "around" $50.00 seems a bit excessive. Does the
store have a return policy? If they were junk, then the return policy
that was in place is about the only remedy we could expect.

If a product endures beyond our expectations, do we send the companies
"thank you" gift cards at full value for not having to
replace the items?

Reply

by RedheadwGlasses Posted Tue February 19, 2008 @ 4:29 PM

How can they be major pieces of your warddrobe if you've washed them
2-3 times (which indicates that you've worn them 2-3 times)? And $25
for a new shirt (you indicate that the total for both was $50) isn't
really worth complaining about the prices at that store.

I also wonder what the care labels for the shirts say. Handwash?
Delicate cycle? Dry clean only?

Reply


Style & Co.. by Harleycat Wed February 20, 2008 @ 8:34 AM


by Don-Oh Posted Tue February 19, 2008 @ 3:02 PM

Have you visited a store about this? I can't imagine them just
sending you gift card. They will need the clothing and your receipt
to verify the claim.

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