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 macys roosevelt field mall
Posted Sun July 8, 2012 10:29 pm, by kimberly b. written to Macys.com
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I was in one of your macys stores and I had bought a dress from macys in manhassett and the dress didn't fit so the same day I went back to macys a different location it was Roosevelt field mall and when I went to the register to return. The dress they said I was unable too because there was no return sticker on the dress that one of your employees failed to put on. I then asked for a manager who came over and was rude he told me that there was nothing that he could do I had all tags and the receipt, the dress was never worn. The manager then told me that many stores sell that same dress and was yelling at me that he was not taking the dress back. I then made explained everything to the manager and he again yelled and talked to me like I didn't have a receipt but I did I told him I wanted to speak with someone else and he finally did the refund with an attitude and talked about me to a coworker when I had walked away
Speak to there employees I felt disrespected and will never shop at macys again.
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by Mnemosyne Posted Wed July 11, 2012 @ 8:00 PM
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Macy's used to be a great place to shop, now they are just an
overpriced Sears and headed to the same fate.
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Wrong....
by jeishere Wed July 11, 2012 @ 9:21 AM
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by spunkyboy08 Posted Mon July 9, 2012 @ 2:48 PM
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Here is Macy's in-store return policy...according to their website.
https://customerservice.macys.com/app/answers/detail/a_id/209
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ARgh, I wish he hadn't processed the refund, because YOU DON'T DESERVE
IT. YOu didn't have the receipt, the tags weren't right.
Thank god you won't shop at Macy's, because *I* shop there.
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by spunkyboy08 Posted Mon July 9, 2012 @ 11:10 AM
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In addition to posting your complaint on Planetfeedback, have you
spoken to Macy's store management about that particular rude manager?
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by spunkyboy08 Posted Mon July 9, 2012 @ 8:32 AM
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Kimberly B
The Macy's employee should have included the return sticker, but did
you ask the employee what needed to be done just in case the dress did
not fit?
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