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I Can't Afford to Use Macy's Coupons
Posted Sun November 30, 2008 12:00 pm, by Lauren B. written to Macys.com
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Dear Mr. Ronald Klein:
This is an issue for online, and store user friendliness.
I would love to use all the coupons that you keep flooding my mailbox with, but I can't afford to, because to use any coupons, I need to put the purchase on my Macy's card.
The coupons are for 20% off a day of shopping, but the interest rate on my Macy's card is around 24%, so there are NO savings at all! In fact, I'm LOSING 4%. Your loyal customer doesn't want to take a 4% loss this holiday season!
I had to sadly recycle the cards, to keep myself from committing financial suicide. I didn't buy everything I had wanted to today, because I couldn't enjoy that helpful discount you were offering with conditions.
If I could use your coupons without using my Macy's card, I would bee a happy, loyal customer again. If I could have used my discounts with my debit card, then I could have bought everything I needed today, and perhaps more!
I think you should reconsider this policy, because loyal customers provide you with most of your income over the long term. So give back to your loyal customers by offering them discounts that don't cost them to take a 4%+ hit on their budgets this holiday season! We will surely purchase more, I assure you.
1. Let Macy's cardholders, aka loyal customers,use their 20% discount coupons without having to use their Macy's cards.
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by Lauren273 Posted Tue December 2, 2008 @ 1:48 AM
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I am writing not just on my behalf, but on the behalf of all cardholders and holiday shoppers.
I agree, I could just go and pay off my purchase immediately, but there are some people who cant, or who dont, so I made this post to speak to and for them.
It is my personal belief that Macy's would have more profitability, and better consumer turnout/loyalty if they allowed for the coupons to be used with any form of payment.
Or if you could put just a portion of the purchase on the Macy's card-but you can't it has to be the whole purchase...I know Express let's me use my discounts by just putting a portion of the purchase on my Express card.- I always just put a little on there to get the discount, then I pay it off...its more manageable that way.
I think that the fact of one having to use his/her Macy's card to get the discount could perhaps be an initial turnoff for the "average" Macy's cardholder/customer.
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I totally agree with the poster who said you should have used the card then gone up to the customer service area and paid the bill with cash or check. That way you accrued no interest charges and would have reaped the benefit of the coupons.
But either way 29% is very high and not a card I would use even in the case of an emergency.
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by fishbjc Posted Mon December 1, 2008 @ 5:27 PM
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Use your Macy's card to make the purchase, then make an immediate payment. There is NO interest unless you elect to not pay the bill in full when it arrives.
I'm with Macy's on this one.
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by Maegan Z. Posted Mon December 1, 2008 @ 5:04 PM
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House cards are how stores make money. Stores are in business to make money. If you could use the coupons without using the Macy's card, then what incentive would you have to use the Macy's card at all? As someone else posted below, if you were going to use your debit card anyway, use your Macy's card, use the coupons, and then pay it off with your debit card. At Macy's you can pay off your balance in the store. They can look up your account with your Macy's card, see what your balance is, and you can pay it off in the store at the cash register with your debit card, provided your debit card uses a PIN. One benefit to this is that the payment posts immediately to your account, where if you mail it in or pay online it takes longer to credit your account.
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by Jennifer S Posted Mon December 1, 2008 @ 4:54 PM
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You should be able to use the coupons without using your Macy's card. My mother-in-law received the same coupons and used them on our shopping trip this weekend and used her debit card to pay for the entire purchase. The coupon did say (on the front) "use your Macy's card and enjoy 20% off or $20 off" or something similar but in the fine print on the back, it did not say that the coupon could only be used on Macy's card purchases.
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I disagree. I do not believe in racking up ANY credit card debt in order to do Christmas shopping. If you have to put it on a credit card, you should go without.
I just can't support consumer debt.
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by Final Score: Boys-3, Girls-1 Posted Mon December 1, 2008 @ 8:23 AM
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Harley suggested below what I always do with these "deals". I have cards for several different department stores where I get certain offers if I use the card. That is the entire purpose of having the card, and then I just pay it off as soon as the charge posts.
I also have a MasterCard that offers rewards points, and I try to use it often and pay it off at the end of each week as well. I use the points for Sunoco gift cards, Target gift cards, etc. I have also replaced my vacuum and gone out to eat on my rewards.
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Since you planned on using your debit card, why not use the coupon and the Macy's charge and then pay the charge off in full? It's not only Macy's that does this, many department stores offer coupons to their card holders. Kohl's does this as well. The card is one way they can track their "loyal customers" and thank them.
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by Lauren273 Posted Mon December 1, 2008 @ 1:03 AM
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I agree, paying off the card balances every month should be a
priority. However, what about all those people who cannot do that.
Most would agree, during the holidays, credit cards get racked up as
people succumb to the pressure of getting gifts for others, and spend
more than they can afford to pay off immediately.
My point is this, if Macy's wants to "give back" to their cardholders,
they should allow them to use the coupons with any form of payment.
They are offering these great discounts, that frankly, are really
helpful this season because of the economy, but they come at a price
for the consumer. They aren't really saying "thank you" for being a
loyal customer and cardholder at all, they are saying, "I'll help you
out this season, but...."
Their goal is to get people to spend on the card, and to keep a
revolving balance, so that they can profit on the interest. There is
nothing wrong with that concept, because it is just business-but there
is something wrong with phrasing it as this is their way to say "thank
you," when its really not. I think it is an ethical issue.
They should increase their customer's buying abilities by letting them
use any form of payment with the coupons, because then, I believe,
everyone would shop more.
I just think that they've taken the wrong path on trying to increase
sales. They have other, perhaps more profitable, and ethical options
available.
I think this issue is worth addressing.
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Agreed
by Lauren273 Mon December 1, 2008 @ 2:08 AM
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by What's all this receipt nonsense? Posted Sun November 30, 2008 @ 8:08 PM
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I like to say, dealing with credit card banks is like swimming in shark-infested waters in a protective cage, with your back to the missing hatch. A shark can slip in at any time and bite you on the butt.
You have correctly analyzed your current situation, and determined the incentive the card offers is no incentive at all. Goodness, the first person I have ever seen that realized this. Congratulations.
However, what you fail to see is all you have to do is pay your card off each and every month. If you are spending money you don't have, a credit card is one of the worst ways to borrow money.
I have always paid my card off in full, every month. I get 3 to 5% back in cash for all my food, gas and building supply purchases. That's a lot of cash. If I were keeping a balance though, I would be losing money hand over fist.
Pay your card off, so you can take advantage of offers like this. Plus, you'll have all the other cash you would have pout towards interest. It's a win-win.
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by Steve-OH Posted Sun November 30, 2008 @ 7:47 PM
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you would use your debit card. Can't you do your shopping and either pay the balance in the store or do it on-line when you get home?
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