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My Goodbye Speech To Macy's
Posted Fri March 17, 2006, by Franklin R. written to Macys.com
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I've made some mistakes with an account over 4 years ago, being late on some payments but quickly made amends by paying the balance in full. At the time I lost my job and with the situation in NYC during the attacks I was unable to pay them on time. Well like I said soon after I paid off the account and was done with it. Now fast forward 4 years and I'm now shopping for an automobile and possibly buying a home to start a family. After reviewing my credit report I noticed the late notations from Macys and "thinking" goodwill existed there I wrote them a letter explaining my situation and possibly helping me receive better rates on loans and mortgages by removing the late notes on a way overpaid balance (They owe me $44, and of course never mentioned it all these years). I got a stern reply stating they will not help me and it's there for 7 years. I know I made a mistake, some of it my fault and others not (laid off, terrorist actions) but they refuse to listen and help a loyal customer. I still shopped at there stores but I will no longer do so. I will not patronize a store that does not care for its customers and lacks forgiveness or compassion for peoples lives.
I would like nothing from them. I asked for assistance and was denied. They don't care about peoples lives and don't seek to keep longtime customers that spent good money at their stores. I will never shop with them again, I will convince family and friends there are better places to spend their money. I'm not doing this cause I didn't get my way it's the principle behind it. What I asked for was not much in the grande scheme of things and most companies prefer to keep the customers happy, loyal and long time consumers of their merchandise. So thank you Macys for NOT taking the time to help a former customer. Thank you for not caring about peoples situations and past mistakes. I bid you farewell and good riddance.
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by Jennifer Smith Posted Mon March 20, 2006 @ 4:44 PM
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Wow, you guys really don't know anything about the laws involving credit reporting. There is no law stating changing lates on a report is illegal. If fact, in the interest of consumer relations many credit card companies will remove a single late notation if the situation warrants it. I'm not saying that this response from this customer is correct, but all you people responing with comments like "Illegal" are wrong.
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by S. Brown Posted Mon March 20, 2006 @ 2:27 PM
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It is against the law for creditors to report anything other than the 100% truth to the credit reporting agencies - - in this case, "goodwill" does not exist - - nor does forgiveness or compassion - - the law is the law. You did not ask for "assistance" - - you asked them to lie and they refused. Blast Macy's all you want, but no other creditor would treat you any differently under the same circumstances.
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Hmm
by Brenny Tue March 21, 2006 @ 4:24 PM
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by gennee Posted Sun March 19, 2006 @ 8:39 PM
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You have true information about some late payments on your credit report and you expect Macys to just "take it off?"
In other words, you want Macys to lie to the credit bureaus about those late payments and pretend they didn't happen.
Macys won't do that because it would constitute fraud to knowingly give false information to a credit bureau.
I am also saddened that you used the 9/11 card to try to convince Macys to commit fraud for you.
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by Sava Posted Sun March 19, 2006 @ 10:01 AM
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I have been through a heck of a lot more than a lay-off that caused late payments on MY accounts - including, but not limited to, a divorce, a lay off, major surgery that occurred when I was 72 hours away from complete organ failure, and, after I finally secured a job after that, I was injured on the job and lost my worker's comp case. I struggled with payments to creditors with whom I had had a very solid and stable payment history for 6+ years. And in the end, they don't want excuses, they want their money - can you blame them? If someone owed you money, unless they were a dear friend (and regardless of how good a customer you are with Macy's, it's doubtful you'd be considered their "friend"), wouldn't you want the money back, regardless of excuses?
Legally, credit cards that receive late payments are REQUIRED to notate and report it with the major credit reporting agencies. Like a previous poster said, your only recourse is to perhaps write to the credit bureaus to have them attach explanation to the credit report. Or, there are companies you can hire to "clean-up" your credit report by removing false info from your reports - and if you truly believe that Macy's falsely reported that sutff (which, fropm the sound of it, Macy's had every right to do), it can be investigated.
If you were only a little bit late in making payments, though, I know for a fact (having worked somewhere that offered loans to people in the past), though it's on your credit report, shouldn't lower your score so drastically that you wouldn't be approved for a loan. You might face higher interest rates, because of the negative credit report marks, but even there, you could accept a loan at higher interest rates, and after a certain length of time making payments on time, most companies will offer to reduce your rates.
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by vzjackl1 Posted Sat March 18, 2006 @ 4:05 PM
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Unfortunately, that is just the way it is!!! The REASON someone is late with payments to a creditor, is irrelevant!! If you are 30 days or more late on a payment, it AUTOMATICALLY gets reported to the agencies, regardless of the reason, and that information stays on the credit report for 7 years, no if's, and's or but,s (unless it is there in ERROR). I don't think it is a case or Macy's "not taking the time to help a customer" as you stated, but more of a case that there is just nothing they CAN do.
Perhaps, rather than complaining to Macy's... you need to take responsibility and write a letter to the 3 major credit reporting agencies so they can attach it to your credit reports explaining WHY you were late. Many crediters, will take these statements into account when making a decision for financing on things such as a car loan or a mortgage.
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by EricMV Posted Sat March 18, 2006 @ 9:59 AM
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There's no principle involved. You are asking them to do something illegal and they simply will not do it. No company would.
There are no extenuating circumstances in your situation - at least none that you mention. If you bought stuff you couldn't afford and then fell behind on payments when your economic situation changed, that's your fault. It's way different from someone who lives within a budget, has a crisis and then has to go into debt to meet living expenses. That person would have my sympathy.
The fact that the 9/11 attacks depressed our economy is not Macy's fault. It is a defect in our culture. You don't see it happening in other countries.
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Well said.
by dragonflygrrl Sat March 18, 2006 @ 11:56 AM
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