Poor Quality Katie Hill Clothes at Lord & Taylor
Posted Fri July 23, 2004, by Cherie C. written to May Department Stores Company
Write a Letter to this Company
I would like to bring your attention to a complaint I have about the product quality at your department store, located at Dulles Town Center in Sterling, Virginia. I hope you are able to resolve this situation.
In spring of 2004, I spent over $250 on Kate Hill brand clothing from the Lord & Taylor store located in Sterling, Virginia at the Dulles Town Center mall. Among the items I bought were (1) a pair of silk pants, (2) a floral skirt, and (3) a blouse set that included a sheer tank top.
(1) The Silk Pants - I wore them once. While I was wearing them, I got approximately 5 drops of water on the pants while drinking a glass of water. To my surprise, the water actually left a stain on the pants...even my dry cleaner could not get the water stain out.
(2) The Floral Skirt - I wore it once. A few rain drops got on the skirt while I was walking across the parking lot from my car to my office building. Again, the water literally left stains on the skirt that even my dry cleaner could not get out.
Never in my life have I owned clothing that was ruined by drops of water - I didn't think it was even possible for water to stain clothing!
(3) Blouse/Sheer Tank Set - I NEVER wore it. When I put on the blouse/sheer tank to wear for the first time, I noticed that one of the snaps used to hold the strap of the tank to the blouse was completely missing. Unfortunately, I had already cut off the tags and thrown them away and I no longer had my receipt. I attempted to return the item at the Lord & Taylor store in Dulles Town Center but the supervisor/manager of the ladies' department refused to take it back. She claimed it had been worn and that she could "smell perfume" on it. I explained that I did try the item on; however, it had not been "worn" and that any perfume she may smell was simply a result of either my trying on the blouse or simply from being in my possession. Unfortunately, she refused to take the item back and would not even give me store credit.
I visit May Department Stores Company about 1-3 times a month. On average, I spend $56-$85 when I patronize your store.
Here's what I'd like to see happen: I would like to be compensated for at least a portion of what I spent on these defective items since two (2) of the items can no longer be worn [and I only got to wear them once] and the store refuses to take back the blouse/sheer tank set.
I am not a wealthy person but I work hard for my money and I do try and buy nice clothes. I have always been a loyal Lord & Taylor customer and I am also a Lord & Taylor credit card holder. This is the first time I have ever had a problem with Lord & Taylor's customer service and the quality of its merchandise. This incident has really lowered my opinion of Lord & Taylor and the May Company in general. I will be doing most of my future shopping at other department stores not affiliated with the May Company.
Thank you for your attention to this matter. I look forward to your prompt response.
|Log In/Create an account | 2 comments
|PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.