Terrible customer service

Posted Sun April 26, 2009 2:14 pm, by Sherry K. written to Maytag Corporation

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I received a letter regarding the Maytag recall in early to mid April. I called on Friday April, 24th the scheduled an appointment so that the defected part could be replaced. The appointment was set for Saturday April, 25th between 8:00 am and 5:00 pm. The repair guy from A&E arrived at approximately 11:00 am. He replaced the “defected” compressor. The repair was completed in about 15 -20 minutes. My family and I left the house at about 2:00 pm for my son’s baseball game. After the game went grocery shopping at BJ’s and Kroger. We arrived home at about 6:15 to find water and Popsicle juice coming from the freezer. The entire unit had stopped working. I called A&E first and they told me I would have to call Maytag. Frank, a customer service manager with Maytag was very incompetent; they offered only $100 dollars and the comment that it was very unfortunate and said I would have to wait until Tuesday before someone could come repair the unit. I was also very offended by several comments he made suggesting I was wanting "the farm" from Maytag. I only want and wanted my unit working again.I called A&E again and received an apology from the sales representative and a phone number to help with my food loss.

I would like for Maytag to sincerely apologize and reimburse me for my food loss and the major inconvenience for my family.

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Re: Terrible customer service by Lisa S. Posted Sun October 25, 2009 @ 9:56 AM Well I just had A & E here to fix my recalled fridge and guess what, it didn't work either. However, I think it is A & E who screwed up the fridge. I called A & E to only hear that they couldn't come until November 2nd to fix. Well after speaking with several people at A & E, they are finally coming tomorrow. I also went food shopping at BJs and will probably have a lot of spoiled food. Maytag was very nice. They tried all that they could to get someone to fix the fridge on Saturday. I would not ever recommend to use A & E again. They seem like the incompetent ones. I am in the process of looking their address up online. I want to write a letter to the company and send copies to Maytag and Better Business Bureau. There is a number you can call at Maytag for food reimbursement. The number is 1-866-949-0676. Reply