Maytag Neptune Dryer is Ruining Our Clothes

My Maytag dryer has ruined several hundreds of dollars worth of
clothing and linens. I think I have 2 problems, the clothes are
getting slit on the drum and also they get stuck near the opening of
the dryer. Has Maytag done anything for you yet?

Well, the repairman came back and there was more than the drum ruined.
The wheels underneath were being shaved off as they were rubbing, so
those black stains were from the rubber powder. He called his boss,
who called our warranty company. They deemed it unrepairable as they
have already sunk more money into it over the past year than it is
worth.
I called Maytag almost everyday. They were no help at all. They tried
to pass the buck on it not being their problem cuz' it was over a year
old, although it isn't even two years old yet. They did nothing for
the fact that their product damaged clothing on two occassions. I am
thoroughly disgusted with Maytag and their customer service.
Thank God for our extended warranty company though. GE stepped in and
saved the day. They replaced it with a brand new GE dryer yesterday. I
am very happy for that. I will buy GE products from here on in
specifically, but not Maytag since they were not helpful at all.

I agree that you're having a terrible experience with your dryer and
would like to add that I understand why the clothes are ruined. I had
a similar problem with the drum in one of my dryers (not Maytag), and
the clothes do get black stains on them that cannot be removed. The
clothes actually are ruined. When I first started noticing the
stains, I didn't know what was causing it, and by the time I figured
it out, a lot of damage was done.

As Redhead said, you can temporarily drip dry the clothes, but that's
difficult to do for an entire family. And people with allergies
shouldn't hang their clothes outside on a clothesline either because
allergens can stick to the clothing, especially this time of year.

If the dryer is still under warranty, Maytag really should do the
right thing by either fixing it immediately or replacing it. Since
they are trying so hard to restore their image, this would be a good
place to start.

Please let us know what they do for you.

I bought a Neptune washer,got it home and it wouldn't spin the water
out.I had to drain it with a bowl and went on line Googling "Neptune",
I couldn't believe all the stuff posted about that model.Apparently
it's a joke and the company is wishing it would go away.

Best of luck to you.

I agree. THey owe you a new dryer. Personally, I'd not want the
Neptune one again, given all the trouble you've had with it!

I don't blame you for being frustrated.

But by the way: You CAN wash their clothes. You can hang them up to
dry. I don't put much in the dryer, as the dryer is harder on clothes
than the washer is. AS a result, my stuff looks awesome and lasts
forever.

Of course, I'll grant you that having two small kids makes that much
more difficult, but I know moms of large families who hang ALL their
laundry up. Maybe this is a temporary solution for you?

I honestly hope that Maytag resolves this problem and soon. Although I
find it a bit hard to understand or believe that so many drums were
damaged during delivery.

But, and please do not take this the wrong way, I cannot help wonder
how you could not see the black markings on the clothes when you firt
pulled these from the dryer. I can see where Maytag would be
responsible for the initial load of clothes, but I think you may have
a difficult time trying to get reimbursement from Maytag for anything
but the first load.
There are other options to dry the clothes like hanging them to dry
someplace or if you have no room gather ALL your laundered clothes for
a week and dry these at a launder-mat. Costly yes, but less expensive
than new clothes.

Please keep up posted to let us know if Maytag finally got this
resolved.