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Customer Service couldn't help, can you?
Posted Sat November 12, 2005 6:24 pm, by Sally J. written to MBNA
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We have been longtime customers of MBNA America in one form or another since 1997. Our account has been paid in full several times. We are at a place in our lives where we are very committed to paying off our debts. With the new laws taking effect in January 2006, our minimum payment will stretch our budget to its limit.
With a few exceptions, we feel we have been model customers out of those who choose to carry a balance. We would like to know how much lower you will make our interest rate so that more of our new and considerably higher monthly payment will be going to the principle so that we can pay this off as quickly as possible.
Yes, we did dig this hole ourselves. But we have learned a valuable lesson about debt and know that your bank wants its money back just as much as we want to give it to them.
My husband is an elementary school teacher who also works a second job tutoring. Our sons need to see more of their dad. Please help us make this possible by lowering our interest rate while we continue to make the highest payment that we can.
Sincerely,
Mrs.
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