Card protection and confirmation

Posted Tue December 9, 2008 12:58 pm, by Eliza D. written to MBNA

Write a Letter to this Company  |  Rate this Company

MBNA rang me to say that someone had been using my credit card fraudulently. I went through the normal security, they told me which transaction had been rejected, the value and when. Once I confirmed it wasn't mine, they cancelled the card. That is the correct order for things to happen. I've heard of several CC companies cancelling cards without informing the card holder when they suspect something is up. They're trying to do the right thing, but doing so without checking can lead to loads of inconvenience. Especially if you're abroad when they do it. So, well done MBNA.

Log In/Create an account | 1 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Is there still an MBNA? by What's all this receipt nonsense? Posted Tue December 9, 2008 @ 1:37 PM I thought cards issued after mid-2006 were branded Bank of America. I loved MBNA. The statements (credit card, CD's, etc) were very easy to read, and their customer service was truly outstanding - head and shoulders above the rest. Personally, I had bad experiences with BoA both before and after the acquisition by BoA - I gave up and went elsewhere. I'm glad to hear of your good experience though. Good letter. Reply