Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

Selling Expired Food At Mcdonalds

Posted Tue November 27, 2012 12:00 pm, by . written to McDonald's

Write a Letter to this Company  |  Rate this Company

I went to this McDonald's which has been renovated perhaps a year ago. It is really nice looking on the outside and beautiful on the inside with nice booths and big screen TV's. Obviously they spent a lot of money renovating it which is great.

I went to order, I was the only person in line and ordered 2 happy meals which took awhile, and an apple pie. The time was approximately 6PM - the apple pie had expired 3 hours before, what made me check I'm not sure but glad I did. I asked the cashier about it who told me - oh, it should be ok. It "should be ok" is unacceptable. Are they in the habit of serving old, expired food? Apparently from reading other reviews on this website, YES !! Now I wonder how fresh the burgers and chicken were. I remember years ago when my sister worked there (not at this one), they had time frames that they had to check everything and throw out the old food, obviously that is not done anymore.

The server told me they could possibly make new pies, but it would take at least 12 minutes. Hmmm, what - so the rest of the food would be cold - cold burgers, cold chicken and hard, dried-up fries? Yummy ! The pie was not worth the wait so I decided to just bring it home, have a laugh about the incompetence of this new, improved McDonald's and hope for the best the next time around.

Other people who came in while I was waiting told me, you should try the drive-thru - you get better service. Yeah, perhaps - but, I like to check the expiration dates - with good cause apparently.

Way to go McDonald's - you have a beautiful store in our small town of Oxford. Perhaps you should spend some money training the employees in Customer Service, cooking and "checking for expiration dates." the last which could make someone very sick.


Log In/Create an account | 48 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

by Nate. Posted Wed December 12, 2012 @ 5:12 PM

While it is unacceptable of them to be selling old food, I seriously
doubt anything would have happened to you if you had ate the pie.
There is a difference between a hold time and an expiration date. The
times on the pies is the time at which it will no longer be fresh and
of high quality. It probably would have tasted stale, maybe a little
hard from being in the warmer that long, but its nothing that is going
to make you very sick or require health department intervention.

That being said, I completely agree that what happened was wrong, but
I think some people on here are making it sound like a lot bigger of a
deal that it actually is.


by InsaneShadow Posted Mon December 10, 2012 @ 3:13 PM

Expiration dates aren't concrete. They're based on government research
projects which test how long before something "fresh" begins to go

The simple solution if you're worried about eating something is to
give it back and ask for something fresh or get your money back and
move on.


plus the FDA guidelines for fast food are not "hours" by PepperElf Mon December 10, 2012 @ 9:55 PM

There's a little more to it than that... by jeishere Wed December 12, 2012 @ 1:24 PM

except there's no clear guideline on the "health risk" part. are these stickers mandated by law, or are they self-created? by PepperElf Thu December 13, 2012 @ 7:08 AM

There are requirements by jeishere Fri December 14, 2012 @ 2:44 PM

gimmick by PepperElf Mon December 17, 2012 @ 5:45 PM

How is that a gimick? by jeishere Wed December 19, 2012 @ 6:05 PM

nothing else to call it if it's not a standardized requirement. by PepperElf Thu December 20, 2012 @ 6:18 PM
by T N. Posted Sun December 9, 2012 @ 6:11 PM

I would have just asked them to make a new pie. The pies "expire" as
in they're not fresh. They aren't actually going to make you sick. I
wouldn't go back to that store.


RE: New Pies by Sara R. Fri January 4, 2013 @ 9:22 AM
by Steve OH (IO) Posted Thu November 29, 2012 @ 11:13 PM

easily remade the entire meal for you. It isn't reasonable for them
to force old food on you. I would have questioned the age of the rest
of it.


age of food..... by DC C. Thu November 29, 2012 @ 11:18 PM

they did offer though - at the cost of waiting 12 minutes by PepperElf Fri November 30, 2012 @ 7:02 AM

Agree, plus... by RedheadwGlasses Fri November 30, 2012 @ 9:50 AM

Food by DC C. Fri November 30, 2012 @ 12:32 PM

DC, was this a take-out order? I ask because you mention the drive-thru by Steve OH (IO) Fri November 30, 2012 @ 4:51 PM

Not drive-thru by DC C. Fri November 30, 2012 @ 7:57 PM

McDonald's in Oxford, MA. by DC C. Fri November 30, 2012 @ 8:01 PM

DC, aren't you the letter writer? This is where the drive-thru was mentioned: by Steve OH (IO) Fri November 30, 2012 @ 9:53 PM

interesting. is DC the letter-writer or not? by PepperElf Sun December 2, 2012 @ 12:37 AM

not to mention there's also the possibility of trying to get a refund by PepperElf Fri November 30, 2012 @ 8:58 PM

I agree.... by bg g. Fri December 7, 2012 @ 8:20 PM

by PepperElf Posted Thu November 29, 2012 @ 1:05 PM

I mean in 12 minutes the rest of your food isn't going to turn ice
cold unless you're storing it in a refrigerator.

as for "expired" ... to me when people say expired I think stuff
that's gone spoiled. a pie that's less than one day old is not
really "expired" in my eyes.

Nor will it actually make someone "sick". It takes more than 7 hours
for an apple pie to turn into a biohazard. Now a potato salad, that's
a different story, but not apple pie that's being warmed under

but hey you had the choice of taking it or getting it fresh.


Make whatever argument you want... by jeishere Thu November 29, 2012 @ 2:03 PM

Expired is Expired... by DC C. Thu November 29, 2012 @ 4:19 PM

well then, i guess it's time to call the food inspector no? by PepperElf Thu November 29, 2012 @ 4:30 PM

Pepperelf by bg g. Wed October 2, 2013 @ 1:03 PM

by fairywithfangs Posted Wed November 28, 2012 @ 11:53 PM

I am actually curious now -- how do you find out if the food has
expired or been out too long? Is it something that you can ask the


A sticker by jeishere Thu November 29, 2012 @ 9:41 AM

by Casmly Posted Wed November 28, 2012 @ 2:27 PM

Companies use expiration dates/times for a reason people. I think the
poster has every right to file a complaint. It's pretty darn obvious
that this employee doesn't think very highly of the expiration times,
and I would have to guess that the managerial staff doesn't either or
the employee would have taken it more seriously.

by CUOnTheFlipSide Posted Wed November 28, 2012 @ 9:59 AM

How do you define an 'expired pie'? Even if there is a predetermined
shelf life, I doubt that any employee could select a given pie from
under the heat lamp, and tell you exactly when it was cooked.

Beyond that, I am pretty sure that McD's apple pies have a shelf life
equivalent to the late Twinkie.


Easy to define, they have an expiration sticker... by jeishere Wed November 28, 2012 @ 2:07 PM

by sarahsmile Posted Wed November 28, 2012 @ 9:28 AM

Do you throw out cooked food 12 hours after you cooked it? Why would
anyone do that?


Sorry 3 hours by sarahsmile Wed November 28, 2012 @ 9:30 AM

Yes.. by jeishere Wed November 28, 2012 @ 1:35 PM

Because.... by RedheadwGlasses Wed November 28, 2012 @ 1:00 PM

10 minutes? by MA Bellamy Fri December 7, 2012 @ 10:08 AM

I would if it was kept in a warming tray by fairywithfangs Sat December 1, 2012 @ 2:26 PM

by McJohn Posted Wed November 28, 2012 @ 8:13 AM

How does a pie expire in just an hour or so? Sorry havnt eaten
MCDonalds in years let alone an apple pie.


same here - and to be honest i doubt it does by PepperElf Thu November 29, 2012 @ 1:07 PM

Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada