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slowest drive thru ever
Posted Sun August 9, 2009 1:45 pm, by Mark T. written to McDonald's
Write a Letter to this Company | Rate this Company
i got to the drive thru at 10:20pm. i waited for 11 minutes just to put in my order. when i got to the microphone i had to keep repeating the order and i could barely hear the rep. after putting in the order i waited for 27 minutes to get to the pick up window. when i got th the pickup window i waited another 5 minutes. they put the slowest woman ever on the window. my order came to $16 and if i knew i was going to wait that long i would have never stopped. now they are putting in a second drive thru lane and with the speed of their service you may want to bring a lunch while your waiting.
i would like some coupons for either a couple sandwiches or a couple value meals. also would like for them to put quicker people on the window. there was no call for that.
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by Anonymous A. Posted Thu August 13, 2009 @ 5:43 AM
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why do you assume its the employees and not the slow customers in front of you? 90% of the time someone holds up the drive thru because they are indecisive, or they cause problems at the window.
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by hussyinterrupted Posted Wed August 12, 2009 @ 1:24 PM
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43 minutes for a nasty burger? You must have been really hungry! I wouldnt have awaited at the speaker for 11 minutes. And DEFINITELY would not have waited 27 more minutes to pay. It probably would have taken less time to drive to the next closest McDonald's ordered, ate and then driven back to the orginal McDonalds just in time to get your food. Ridiculous!
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by Jessica P. Posted Tue August 11, 2009 @ 6:24 PM
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http://www.mcdonalds.com/contact/contact_us.html
"There are three ways to share a comment, question, complaint or praise with McDonald’s.
Call us. Within the U.S., you can call us on our toll-free telephone number at 1-800-244-6227.
Write us. Our U.S. corporate mailing address is:
McDonald’s Corporation
2111 McDonald's Dr
Oak Brook, IL 60523
Email us. To send us an email, please choose the most appropriate category below which describes the purpose of your message."
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by MA Cunningham Posted Tue August 11, 2009 @ 1:12 PM
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that had people out late? Like a concert or a football game?
It just seems weird, no matter how slow the cashier was, that it would take more than 40 minutes in line. They typically pull people ahead if they are waiting on items more than 90 seconds to avoid a situation such as this, so there had to be something more to the scenario.
But I do wonder what good free food would do you if it's going to take you so long to get it? Is it even worth it?
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This is just a general question, but how long is TOO long to wait for fast food?
I'm curious. A few months ago, I was out shopping and got hungry. I decided to go through a Burger King drive-thru because I thought it would be quicker than Subway. I was wrong. I sat in the drive-thru for nearly fifteen minutes (and this was about 3 p.m., past peak lunch time). I'm not exaggerating either; I watched my car's clock. After 10 minutes, it kind of became a game; I wanted to see how long it would really take them. People were clearly angry; one woman was honking incessantly and finally pulled around and stormed into the restaurant. Once I got to the window, there was no apology for the wait or anything.
I never wrote a letter because despite the frustration of waiting, I really didn't care all that much. But it got me thinking about how long the average drive-thru wait SHOULD be.
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I cant eat that late
Good Day
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by PepperElf Posted Sun August 9, 2009 @ 3:10 PM
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kfc AND mcdonald's both...
dang.
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by Donno Posted Sun August 9, 2009 @ 2:43 PM
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I would have walked in and spoken with a manager, and let him/her know about the lengthy wait. I have taken also my receipt back the next day and spoken with managers also.
They may send you coupons from corporate, but a lot of people could scam the company if they thought they could write and get free coupons. Good luck though.
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