HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Frontline Plus Does Not Work on My Pets

Posted Fri September 7, 2007 12:00 pm, by Jody W. written to Merial

Write a Letter to this Company


I am writing to complain about the products made by your company that I use (Frontline Plus for cats & Frontline Plus for dogs).

I have noticed the past few months that after I apply one dose on each of my dog & 2 cats they have fleas about 2 weeks after that application. This never used to happen & I have been using your products for over 15 years!

I called your 1-800 number the other day & forgot to write down who I spoke to. I told the gal my situation. She told me that this sounds correct as the medication only really works for the first two weeks, killing any existing fleas & their eggs. After the two week mark, my pets must be picking up new fleas. If that is the case, then why is it given in monthly doses instead of bi-weekly?

I am not very good with speaking to people in person or on the phone, as I usually accept what is said to me & after further research I find out that their statement isn't true or that I should have mentioned something while on the line with them. So, this is why I am writing you.

Here are some things that are stated right on the boxes I have in front of me for Frontline Plus for cats & my response.

#1 for cats- Research demonstrates that Frontline Plus kills adult fleas, flea eggs, and flea larvae for up to 6 weeks

for dogs- same except change 6 weeks to three months

My response: It didn't do this for 6 weeks or three months but only 2 weeks before I found adult fleas & eggs throughout their fur

#2 for cats- Frontline Plus also prevents development of all flea stages for up to six weeks

for dogs- same except change 6 weeks to three months

My response: Again, It didn't do this for 6 weeks or three months but only 2 weeks before I found adult fleas & eggs throughout their fur

#3 Satisfaction Guaranteed

My response: I am NOT satisfied & I am very annoyed that your customer service rep was not helpful in trying to get me satisfied. She flat out lied!

I spent $100 on 3 months of flea medicine to protect my animals and it didn't work and your reps don't seem interested in helping the situation.

Here are the lot #'s on the boxes: dog- B45305AR: Cat B11502AW

I would like for someone to make this right and contact me about the situation as I am not a satisfied customer. Maybe reimburse me some of my money that I spent for a product that doesn't work as it claims it does.


Reply



Log In/Create an account | 28 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by HELEN A. Posted Thu October 7, 2010 @ 5:15 PM

FRONTLINE DOESN'T WORK ON MY DOGS FOR SHIT!!!! THIS PRODUCT KILLED MY
BOXER CAUSE OF ITS HARMFUL CHEMICALS. I AM WRITING THIS TO ANYONE WHO
USES THE FRONTLINE FLEA MEDICATION. DO NOT, I REPEAT, DO NOT USE
FRONTLINE ON YOUR ANIMALS. IT DOES NOT KILL OR PREVENT FLEA OR EGGS
FROM GETTING ON YOUR DOG/CAT!! MY DOGS ARE SUFFERING AND THEY BARELY
GO OUT TO USE THE BATHROOM. MY DOGS GET NO SLEEP AND NEITHER DO I.
THEY SCRATCH, LICK AND BITE THEMSELVES ALL DAY AND NIGHT IN EXTREME
DISCOMFORT. I AM IRATE THAT THIS PRODUCT IS MAKING MILLIONS IF NOT
HUNDREDS OF THOUSANDS OF DOLLARS AND DOESN'T EVEN DO WHAT IT'S
SUPPOSED TO. CARELESS FOUNDERS/SCIENTISTS WHO TEST THIS PRODUCT ON
ANIMALS OR SELL IT, ARE THE DEVIL. THEY ARE KILLING OUR PETS ONE BY
ONE.

-HELEN

Reply
by elorra m. Posted Sat August 21, 2010 @ 1:36 PM

I have had this happen with my pets. My vet told me generations of
fleas can become immune to the product. She told me to rotate
products. I usually rotate between Frontline and Revolution. You might
what to try revolution instead for a few months.

Reply

The Fall Of 2007... & Its Aftermath by FleaNightmare Thu October 25, 2012 @ 7:28 PM
by Shannon E. Posted Sat June 19, 2010 @ 11:23 AM

I bought frontline from my vet and both cats still have fleas. I have
been using it for 3 months. My youngest cat (1) has been pulling all
of his fur out due to the fleas irritating his skin. I never see fleas
on my furniture or carpet, just on them but I know if they are on
them, they are in the carpet and furniture.

I'm pregnant so I can not spray any pesticides in the home. We are
also moving this month and I'm not trying to take the fleas with us.
Anyone have any ideas as to what to do?

Reply

by Flossi Posted Wed October 14, 2009 @ 10:34 AM

i have always used frontline but recently purchased some from the vets
for my springer for 25 ( quite a lot of money for a single parent to
fork out) only to find after 1 week fleas were stil present. After 2
weeks i phoned the vet as there is no contact info on the Frontline
packet. Vet told me ''after selling me it'' that its not as good as it
used to be and maybe i should try giving a second dose early rather
than wait 2 months as it says on the packet. So my little springer got
a second dose after 20 days and the house was sprayed. NOTHING!!!No
Change.. she then told me to buy something else which might be better
but i cant just keep wasting money on products that might not work. I
still have 1 pipette left yet i have to buy new. Thats not good. Is
there a major problem with fleas now and what do you reccomend i do??
Very worried and itchy Rossi and Flossi x

Reply
by steve z. Posted Mon October 5, 2009 @ 1:44 AM

No, its like spraying some water on your dog's back. We purchased our
Frontline Plus from Pets_shed.com and I strongly suspect this may be a
fake batch. There's apparently some quality control or counterfeit
issues with the item in my opinion. We've had much better success
with Advantage and I wish we hadn't wasted our money trying something
else.

Reply
by Ivonne Posted Fri April 17, 2009 @ 1:26 PM

I am sorry to say that I have the same problem. I have used FrontLine
Plus, and the fleas were having a party.

I called FrontLine and a representative told me that if I take the dog
where the source is then they would not go away, but I always bought
the product thinking that when I applied it the fleas would die on
contact with the hair . I thought it was a protective product,
otherwise I would not have spent the money. I thought the product
would keep protect the dog from any more flea contamination.

My dog is an indoor dog and she only goes out maybe twice a week for
less than 15 minutes since she uses pee pads at home .

The product is not cheap and I only bought it because of the promise
to get rid of eggs, larvae and fleas. They were all there, still
after two treatments.

I dont know if it was a bad batch of Frontline or what the deal is but
my experience has not been a good one.

Ivonne

*I have a Yorkie, almost 4 months old, indoor dog.
I applied the product the second I saw a small flea and some eggs.
Fleas reproduced and the eggs kept on coming.

How I got rid of them? After I got tired of trying FrontLine for three
months and waiting I bought a shampoo at Petsmart that kills them on
contact for a lot less money and hired someone to put pesticide
around my yard and home. No more fleas.

lot number D62452A1


Reply

Correction to my post- age of my dog by Ivonne Fri April 17, 2009 @ 1:28 PM

by Lesley J. Posted Mon October 6, 2008 @ 7:16 PM

I have used Frontline for years. It has worked well, up until about a
year ago. Now my cats have limited fleas again.:( The fleas don't
seem to be reproducing, which is good.

Also, Frontline does not seem to work at all on one of my cats (all
white shorthair). Fleas (and flea excrement) can be combed out of her
fur a day after she has been dosed. I think we have produced a
Frontline resistant flea, and we need someone to create the next level
of flea defense. The challenge is on.

Reply
by Delores D. Posted Sun August 17, 2008 @ 6:55 PM

IF YOU BUY FRONTLIN FROM ANYONE EXCEPT A VET IT IS FAKE AND COMES OUT
OF CHINA. THEY ONLY SELL FRONTLINE TO VETS.

Reply
by pen Posted Sat June 21, 2008 @ 10:10 AM

I totally agree! It is so frustrating to pay so much money for a
product that dosen't work the way it's supposed to! I have 2 dogs
that use frontline plus on. less than 2 weeks after the application,
they get ticks all over them. They both are inside dogs but I take
them for walks and thats where they get the ticks. I am so tired of
picking the ticks off of them and just wish that there was somehthing
out there to help repel them! I am so disapointed with this product!

Reply

by kaffe Posted Tue October 9, 2007 @ 10:21 AM

I agree. I put Frontline on my two dogs the first of each month.
Yesterday I found fleas on both of them and yesterday was only the 8th
of the month. What is up with this? I have used frontline on them
since they were puppies and now they have fleas. Did the formula
change or something? It is expensive and now it does not work. I
would like to hear waht the company has to say to.
NK HOGG
kaffenkh@yahoo.com

Reply
by terri exel Posted Wed September 12, 2007 @ 9:45 AM

The same thing is happening to me. I personally think they changed
the FRONTLINE PLUS formula & are not saying they did. I have 10
cats...so you can imagine the expense to purchase applications for
each pet.

This year I applied it. Nothing happened. A few dead fleas the 1st
couple of days and that was it. They are load again.

I feel your disappointment.

Reply

Ten?! by p d Thu September 13, 2007 @ 12:52 PM

by Jody Willi Posted Tue September 11, 2007 @ 2:05 PM

Thanks so much for your positive imput, everyone!

We have hardwood floors & the dog doesn't sleep in her bed. The cats,
however, are almost always outside- which is where I am sure they are
getting re-infested.

I bought the product from the drs. Foster & Smith website. I used to
purchase it from 1-800-pets.com (which they have guarenteed me the
same policies that my vets office holds with the flea meds). But this
time 1-800-pets was way more expensive.

I guess I could call the company I bought it from & see if I can get
them to do anything.

Again, thanks!

Reply


by Bill R Posted Sun September 9, 2007 @ 2:39 PM

Jopdy W.,
Most product claims pertain to "normal" situations and conditions.
Whatever that might be.
A day or so ago I was in the vets office and overheard a conversation
much like your problem.
Seems the weather this summer has allowed the problem to really get
out of control.
The other poster's idea of treating your property makes sense as
well.
Good luck.
BillR.

Reply
by fatrak Posted Sun September 9, 2007 @ 4:08 AM

Jody W, if your house is on fire and you douse the couch with copious
amounts of water -- the house may still burn down to the ground.

It seems apparent to me that your home (and if you have outdoor
property) are infested with fleas. Frontline is NOT a repellent.
Yes, it will kill fleas and their eggs, but when your dog lays down on
the floor and you have fleas nesting in the carpets or his/her
bedding, the dog will constantly be re-infested.

With this new infesting, the Frontline should kill the new fleas in
2-3 hours, but if your dog is constantly exposured to a flea-infested
area, it will constantly re-infested.

Go to Home Depot and buy a lawn product that will kill fleas and water
it into the ground. Keep your dog inside until the grass has
completely dried.

While the grass is drying, bathe your pooch in a flea shampoo. Then
rent a hotel room in a place that allows pets and "bomb" your home
with an animal-safe aerosol insecticide.

And FWIW, I live in CT which is high-risk for contracting Lyme Disease
from ticks. This season I switched from Frontline Plus to K9 Advantix
because of it's (alledged) tick killing super-powers. :o)

Good luck!

Reply

Re: Frontline Plus Does Not Work on My Pets by seuss1977 Mon July 6, 2009 @ 10:27 PM

Frontline Plus Does Not Work on My Pets by Harry S. Tue September 29, 2009 @ 12:36 AM

Seems logical but.... by burkeszoo Wed July 8, 2009 @ 10:30 AM

by Elaine Williams Posted Sat September 8, 2007 @ 4:11 PM

Frontline didn't seem to work very well on my cats, but Advantage does
a great job. My vet told me that with us having multiple cats that I
could buy the Large Dog size and just apply a few drops to the nape of
the cat's neck. He also recommended putting a drop on the base of
their tail. I can usually treat 4 cats or more with one tube. The
amount you apply depends on weight. It is also one of the few things
that I have found that I could use on younger kittens.

I do agree with the poster who said that you need to treat all areas
of your house, not just the pets themselves. Fleas get down deep in
your carpet, around baseboards, in bedding...anywhere where they can
hide and they can live a long time without feeding. Likewise the eggs
can survive for several months without hatching.
We found (quite by accicent) that a product we used for flying insects
did a great job of eliminating the fleas in the environment. It is
called "Victor Poison-Free Flying Insect Killer" and the active
ingredient is mint oil, so it is safe for use around pets and
children. We had been spraying for flies and noticed that the fleas
were disappearing too. You can buy it (usually in the garden section)
of many stores or online.

Reply

by Doug G Posted Sat September 8, 2007 @ 2:48 AM

We used Frontline for years and it seemed to work. Last year even
after using frontline our dog had Fleas. She was infested and the
whole house was infested. It took quite awhile and multiple flea
killing products to get rid of the fleas.
This year in early spring we tried a new product called K9 Advantix
... It really works well! There hasn't been one flea on any of the
pets or the house and here it is September.
I Highly recommend this product for your dog. (They make it for cats
too).

Reply

by Sunflower Sarah Posted Fri September 7, 2007 @ 2:38 PM

#1 for cats- Research demonstrates that Frontline Plus kills adult
fleas, flea eggs, and flea larvae for up to 6 weeks

The part that you are missing, and the same thing every customer
misses, is the UP TO part. Up to six weeks. It doesn't guarantee six
weeks. It says it kills them for one millisecond to six weeks.
Misleading, yes. Unfortunately most companies do it (mine included. My
shoes are always up to 50% off)

Reply

by LadyMac Posted Fri September 7, 2007 @ 1:23 PM

I work at a vet's office. If someone purchases this product from us
and is unhappy with it, we will take it back because that is their
guarantee. That's probably your best bet. The gal on the phone was
wrong - Frontline does work for four weeks and it may be a bad batch.

I hope you didn't purchase it though from one of those internet pet
supply companies, though. The guarantee only covers purchases made
through a veterinarian's office.

Good luck. Let us know how it turns out.

Reply


by BellaSera Posted Fri September 7, 2007 @ 1:15 PM

I used Advantage (similar product) on my cat a few years ago. It was a
monthly dose, and here's what I remember about the product and its
effectiveness:

It was fairly effective in treating adult fleas, but I don't think it
killed their eggs. The dosage is the strongest in the first few days
then gradually weakens as the month goes along. I had to apply the
product for roughly five months to completely get rid of the
infestation.

Fleas can also get into fabrics such as carpets, bedding, couches,
etc. Make sure you are treating all areas of your home, especially
those where your animals travel or sleep most. This could be where
they are picking up the adult fleas, and fleas multiply quickly.

Also, since cats groom themselves repeatedly, they often end up eating
the fleas, which in turn can cause worms to form in their bowels.
Gross, I know, but you may need additional medication for your cats to
get rid of this.

Where did you purchase the product? If it was through a vet's office,
you may want to contact your vet to see if they have any other
additional recommendations. I've heard good things about Revolution.

All in all, I think it's a good letter. Let us know if you get a
response and what they say.


Reply


Revolution by LadyMac Fri September 7, 2007 @ 1:26 PM

Re:Revolution by Banrion Fri September 7, 2007 @ 2:48 PM

Frontline Plus for Cats did not work at all by Karleen O. Thu July 24, 2008 @ 11:33 PM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2014 © All Rights Reserved PlanetFeedback.com | Web by Cicada