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Return Issue at Michael's

Posted Thu June 18, 2009 2:35 pm, by Dana C. written to Michael's Arts and Crafts

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Good afternoon,

I went into your store in Princeton, New Jersey today with my receipt and my 3 boxes of do-it-yourself wedding invitations. I purchased them a month ago for $29.99 per box. They are currently advertised at $19.99 per box, and with the economy the way it is, the $30.00 savings certainly would help. I asked the clerk to please return then re-ring the items for me so that I could receive the sale price. I was told that "price adjustments are only done within 7 days of the purchase". I think this is absolutely ridiculous. I asked to return and then re-buy the item!

I would really appreciate a credit to my credit card of the difference. When I questioned the clerk she said there would be no exceptions and I don't understand why this would be an issue. Thanks for understanding.


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by pbillin Posted Fri December 30, 2011 @ 6:40 PM

The policy is fairly well detailed here:
http://www.returnpolicies.info/index.php/u-s-a/michael-s/

Reply

by Dana C. Posted Thu June 25, 2009 @ 10:32 AM

Corporate called me and refunded the $30 plus tax to my credit card!

Reply


I am sorry to hear this by Nate! Thu June 25, 2009 @ 6:29 PM


Congrats Dana! by The PlanetFeedback Team Thu June 25, 2009 @ 6:53 PM


by PepperElf Posted Mon June 22, 2009 @ 3:12 AM

you could buy a new dress and never wear it...

and then bring it back to the store a year later, see that it's on
clearance for half the price and then demand they refund you the
difference.

obviously you can't do that either.

Reply


No by Brendalala Mon June 22, 2009 @ 6:50 PM


the items the OP tried to return were also not within the store's return guidelines by PepperElf Mon June 22, 2009 @ 11:57 PM


No again by Brendalala Tue June 23, 2009 @ 10:53 AM


Thanks Brendalala by Dana C. Tue June 23, 2009 @ 12:55 PM


i don't remember. did you ask to run it as a return instead of a price adjustment? n/t by PepperElf Wed June 24, 2009 @ 6:45 AM


I did at first by Dana C. Wed June 24, 2009 @ 12:56 PM


if it's not too late... try a return again? by PepperElf Wed June 24, 2009 @ 9:46 PM
by Michelle O. Posted Sat June 20, 2009 @ 1:35 AM

why would you think they would gladly make this adjustment for you?
Certainly you can return the items, assuming they are still in
original condition and have not been used yet, and re purchase - just
because there is a way around a policy does not mean it is the right
thing to do. IMO, you purchased the items at what you thought was a
fair price and have changed your mind.

I really try to always see things from the customers point of view and
make exceptions where I can, but this situation in particular always
irritates me to no end. Maybe everyone who chose to make a purchase a
month ago should go in with their receipts and get an adjustment.
Then everyone who tries to buy stuff next month can wonder aloud if
perhaps prices have gone up - and eventualy they would have to, in
order to accomodate all the exceptions.

Reply

I agree with you. Just because there are ways to beat a system by Steve-OH Sat June 20, 2009 @ 12:19 PM


She's actually providing a circular argument by MA Cunningham Sun June 21, 2009 @ 2:20 AM

that is exactly what I tell people too by Michelle O. Sun June 21, 2009 @ 11:06 AM

My sis in law does this once in a while...but by dottiejean28 Sun June 21, 2009 @ 1:37 PM

Why go through by April S. Mon July 6, 2009 @ 2:19 PM

I agree 100% by Zan Mon June 22, 2009 @ 11:40 AM

by Casmly Posted Fri June 19, 2009 @ 9:45 PM

Honestly, as long as you have the receipt and are still within the
return window, I would go back and simply return the invites. Since
you are outside of the 7 day price match window, of course they are
not going to willingly give you the lower price. Sometimes it pays to
only give information out on a need to know basis. The clerk didn't
need to know that you would be turning around and repurchasing the
items again.

Reply


need to know basis by Nate! Tue June 23, 2009 @ 10:19 AM


by calm Posted Fri June 19, 2009 @ 3:38 PM

If you bring it back in new condition, you bought it a month ago and
you have a receipt, will they let you return it?

Reply

That's what I was wondering by Lisa H. Fri June 19, 2009 @ 4:56 PM


I was too by Donno Fri June 19, 2009 @ 5:19 PM

yes by Chelsea M. Wed August 19, 2009 @ 2:19 PM

by The PlanetFeedback Team Posted Fri June 19, 2009 @ 3:27 PM

This is a great example of a robotic clerk who beats the customer over
the head with a "rule" even though it's perfectly clear your request
fell within their guidelines.

Here's hoping you get a successful resolution.

And thanks for using PlanetFeedback.

Reply


The request did not fall within the guidelines by Nate! Fri June 19, 2009 @ 7:33 PM


But if she returned the items PRIOR to the return date with a receipt by dulynoted (aka duttycalls) Sat June 20, 2009 @ 4:52 PM


That would be OK by Nate! Sun June 21, 2009 @ 12:42 AM


Sorry, not clear by Nate! Sun June 21, 2009 @ 12:46 AM


So you're advocating by MA Cunningham Sun June 21, 2009 @ 2:02 AM


Melanie by The PlanetFeedback Team Sun June 21, 2009 @ 1:07 PM


It does not invalidate by Nate! Sun June 21, 2009 @ 5:25 PM


Agreed, Nate by MA Cunningham Mon June 22, 2009 @ 9:02 AM

by RedheadwGlasses Posted Fri June 19, 2009 @ 8:35 AM

I think your request was tacky.

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I don't understand why... by Dana C. Fri June 19, 2009 @ 9:06 AM


I apologize, and I've changed my mind by RedheadwGlasses Fri June 19, 2009 @ 1:10 PM


That is exactly what I was trying to express :) by Dana C. Fri June 19, 2009 @ 2:08 PM


It's not really in contrast by MA Cunningham Sun June 21, 2009 @ 2:31 AM


by Venice Posted Thu June 18, 2009 @ 11:35 PM

As long as this item was still on the shelf, all you had to do was
return the three boxes without saying anything, pick up three more and
pay for them. I don't think anyone can stop you from doing that.

Reply


That could be done by Nate! Fri June 19, 2009 @ 7:38 PM


I don't make a habit of doing it... by Venice Sat June 20, 2009 @ 1:15 AM

by Nate! Posted Thu June 18, 2009 @ 6:13 PM

The policy is no price adjustments after 7 days. It applies to you,
too. She said no exceptions.

Even though you wanted it rung up a differently as a way to be clever
and beat the system, you were still requesting a price adjustment.
Returning and then re-ringing the item as a purchase will yield the
same result. Trust me, you are not the only person to try and pull
that one.

You are entitled to nothing.

" I don't understand why this would be an issue."
They have a policy, and the store follows it.

Where does one draw the line? They have a clear policy, and they
enforced it. I don't see why you are owed anything.

Reply


I tried to be honest with them by Dana C. Fri June 19, 2009 @ 9:08 AM


Dana by The PlanetFeedback Team Fri June 19, 2009 @ 3:29 PM


She was trying to pull something by Nate! Fri June 19, 2009 @ 7:36 PM

Price match by Retail Veteran Fri June 19, 2009 @ 11:56 PM


Thanks! by Dana C. Mon June 22, 2009 @ 2:18 PM




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