I want MicroSoft to come to my house and fix my machine

Posted Sat August 12, 2006, by . written to Microsoft Corporation

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Failure of Microsoft to provide adequate backup instructions and backup

I am running Windows XP SP 2 plus automatic Microsoft updates and modifications. I wanted to backup my documents. First system said could not do this. Then finally got it to recognize CD-R disk, in drive E, but it insisted on formatting. That took 10 minutes. Then it refused to acknowledge any name for this.

I finally got it to do backup. After about 15 minutes it stopped, said that there was more data to be backed up but the disk was full. Labelled backup a failure. I insered a clean disk, it would not recognize it. Tried to open the disk that had been filled. The disk name concludes with ".bkf" The computer said that this disk has been filled with material from an unknown program, and therefore can not be opened. My choices were to select a program from a list on computer or go to internet to select a program. Neither worked.

HOW CAN A MACHINE CREATE A DISK FULL OF MATERIAL, ASSIGN TO IT ".bkf" AND THEN SAY THAT IT DOES NOT KNOW HOW TO OPEN IT AND CAN NOT FIND A PROGRAM THAT WILL DO THIS???? THIS IS JUST PLAIN NONSENSE.

Come to my home and fix the machine so that I can back up my data, pictures, other material (do not save music) and so forth.

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Re: I want MicroSoft to come to my house and fix my machine by Gino Posted Mon August 14, 2006 @ 7:25 AM It'll happen.... you have a valid complaint and a reasonable way for them to accomodate you...just in case, to be on the safe side, maybe you shoutld write one to the company that makes your computer too. Reply Be sure to say "hi" to Bill G. for me. n/t by RedheadWGlasses Posted Sun August 13, 2006 @ 4:56 PM Reply Re: I want MicroSoft to come to my house and fix my machine by franese Posted Sun August 13, 2006 @ 3:27 PM yeah, Bill Gates is going to run to your home. I suggest you contact a computer fix it store near your home. Reply Re: I want MicroSoft to come to my house and fix my machine by Laura Reed Posted Sun August 13, 2006 @ 2:07 PM I have problems with My Microsoft XP Professional. All the time. It makes me angry to be honest!! I think it's a plot of Microsoft to make us buy more of their products personally... I do know that Microsoft has had a "LOT of PROBLEMS WITH THESE SP DOWNLOADS"!!!!!!!!!!!!! Just hang in there... The only success I have is to remove the downloaded things and re-download them again!!! IT GET TO BE A REAL PAIN IN THE BU** BUT IN TIME YOU JUST SAY "OH WELL ..IT'S NOT GOING TO DEFEAT ME!!! Reply Re: I want MicroSoft to come to my house and fix my machine by Chris M Posted Sun August 13, 2006 @ 9:50 AM The price you pay for an operating system does not include personal support. If you want that, pay for someone from a local shop or the Best Buy Geek Squad to come save you. Better yet, maybe spend the money on some basic computer classes. Good luck! Reply Buy an Apple... by Alan M Sun August 13, 2006 @ 11:07 PM Nice try...bad advice,,,sure it's unintentional by Gino Mon August 14, 2006 @ 6:34 AM