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Poor Customer Service in a Service Economy
Posted Fri March 27, 2009 5:56 pm, by Michael S. written to Microsoft Corporation
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I bought a Zune player and three weeks later the hard drive locked and I had to call Microsoft's Zune service center. I remind everyone this Brnad New 80GB Zune player was brand new. The Service Center said they couldn't send me a new player nor could they guarantee me the same color of Zune player that I had to send them. I wound up having a screeming match on the phone with a manager until finally he told me they usually ship new players out that are shipped to them strait from the factory. Of course by this time I was skeptical of whether or not they would do that or send me a refurbished piece of crap. I had to keep reminding him this was brand new and I didn't want a refurbished unit. This was possibly, no, no it was the worst customer service I have ever had to deal with. They are quick to send these devices out to retailers to sell and they are more than happy that it sold, just don't try to get service. Bad, Bad, Bad, in a world with a service economy. I wouldn't recomend a Zune player to anyone to buy.
So I sent it in after waiting two weeks for a shipping box to be sent to me. Then I waited three weeks after I sent it back to receive my new Zune player. What a fiasco!
Refund my money so I can maybe try an Ipod.
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