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 Zune customer service,
Posted Wed May 6, 2009 12:00 pm, by Romy D. written to Microsoft Corporation
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I ordered a Zune on April 21, 2009. I still hasn't been delivered. Customer service person gives me different information. One email says that I have to have to make a new order. Another says they made the mistake.
Today is May 5th, 2009 and still haven't received my product. One of the email's stated they would mail it today. Another says that they would not be able to mail it today. I requested an overnight delivery, they said that they are unable to do it. I now want to cancel my order. Order #1051544.
I received another email saying that they could not cancel my order because it was a custom order. If I received my order, I would not have to cancel this. Another email was sent by customer service saying that they bill my card immediately. I called my credit card company and there was no charge. I feel like i've been given the run around by your customer service in the Zune department. All I wanted was my zune product sent out timely. It was for a Birthday present on April 28, 2009. There was a total mix up in the department. Noone could really do anything for me. All they came up with was free delivery. Now, they couldn't even give me an estimated time of delivery or arrival of the product.
I've several request to have customer service call me. I was left a generic message. Just like the emails I have received. All emails say: Welcome to the Social. Now, How can I feel welcome when the product hasn't been sent. I would like a reply to my letter.
Sincerly,
Romy D.
Since they will not cancel my order, I want this free. There has been a lot of aggrevation. A lot of email sent to your customer service. They stated that I could not cancel my order because it was a custom order. How can it be a custom order if it hasn't been made or mailed. They stated they made a mistake and yet send me false information, wanting me to make another order. Sounds like they wanted me to spend more money knowing that if it was custom, I would not be able to cancel my product. That would have been 2 orders. I feel misled and possibility of being cheated. If I had not followed up on my order, I would never have known. I am totally furious of how I was treated. Most of the time, it was the generic email saying that it was my fault.
I put maybe in Likelihood to Buy Agian and Somewhat dissatisfied in Brand Assessment because there was no box for depending on response to this letter.
Not so happy customer,
Romy D.
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