Please fix my product code.
Posted Sun May 6, 2012 12:00 pm, by Donna R. written to Microsoft Corporation
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I have Microsoft Office Home and Student 2007.
My computer has crashed and it will not let me reinstall it.
I have emailed support and received this generic email.
Thank you for contacting Microsoft Customer Service.
A Product Key is the 25-character string used to unlock software during installation and can be located at the following places:
- Sticker on the bottom of a laptop or side of a PC (Windows only).
- Sticker on shrink wrapped disk package.
- Printed on product documentation.
- Orange or yellow sticker on CD case.
If you need a replacement product key and your Microsoft software came preinstalled, please contact your Original Equipment Manufacturer (OEM). A list of most OEMs can be found at http://support.microsoft.com/?LN=en-us&scid=gp%3Ben-us%3Boemphone&x=17&y=8, or by searching the Web using the manufacturers' exact name.
If you need a replacement product key and you purchased your software separately please contact Microsoft Technical Support at 1-800-Microsoft (800-642-7676). Representatives are available Monday through Friday from 5:00 A.M. to 9:00 P.M. Pacific time and Saturday or Sunday from 6:00 A.M. to 3:00 P.M. Pacific time.
Please note this is an unmonitored alias. If you have further questions for customer service please contact us by Email: https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1208&ws=pkeyautoreply
Microsoft Customer Service
----------THIS DOES NOT HELP
I tried to chat with your customer service center and I got this message
Chat start time May 6, 2012 9:39:46 PM EST
Chat end time May 6, 2012 9:54:07 PM EST
Duration (actual chatting time) 00:14:20
info: Please wait for an agent to respond. You are currently '2' in the queue.
info: Privacy Statement
You are now chatting with 'Ronald'.
Ronald: Welcome to Microsoft Customer Service Chat. Please give me a moment while I review your question. Would that be alright?
Ronald: Thank you for waiting, Donna.
donna: Is this a real person?
Ronald: Yes Donna.
Ronald: Please give me a moment while I'm validating your product key.
Ronald: Thank you for patiently waiting.
Ronald: May I know what product you is this, because I have error to validate the product key.
donna: Office Home and Student 2007
Ronald: Alright, How did you obtain this your Office?
donna: I bought it new
donna: a couple of years ago
Ronald: Where did you purchased it?
donna: My computer crashed
donna: a computer store
Ronald: I see.
Ronald: It looks like there's an incorrect character. May I ask you to double-check your product key specially similar looking characters like Bs and 8s, Gs and 6s, etc.?
Ronald: I have validated the product key and it get me an error stating that your product key is invalid.
Ronald: I suggest you to contact the store where you purchased your Office 2007.
donna: I have the package that it came in.
donna: I am going to fill a compliant with the BBB,
Ronald: May I know where did you find your product key?
donna: off the package
Ronald: Because on that box, you will see the sticker and the product key is stated there.
Ronald: It is attached on the documentation inside the box.
donna: yes.... I had yo type it 50 times
donna: I am tired of typing it
Ronald: I truly apologize on this.
Ronald: I suggest you to contact the store where you purchased this product.
donna: I can take picture
donna: This is MS soft product
donna: you are no help
info: Your chat transcript will be sent to email@example.com at the end of your chat.
Ronald: Yes Donna, but the product key that you have provided is incorrect and I am having difficulties to validate it.
donna: I will post this on the BBB site
donna: This is an orginal product
donna: good bye
I need my product.... Please fix the product code.
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