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Posted Sat January 19, 2002, by Georgina T. written to MyPoints.com

Write a Letter to this Company

I'd like to bring to your attention a problem I encountered recently with the experience at MyPoints.com.

I have had an account with My Points for almost 4 years and I have accrued alot of points with them and used the points to purchase various items. The most recent item I purchased with 6,000 points was a $50.00 web certificate through www.webcertificate.com. I have not received the web certificate and when I try the my points site I received a message saying that my account has been disabled. I sent several emails and first was told "all is not lost" they were having a problem but it would be corrected soon. Finally today I received an email from My Points (or at least they claim to be My Points) and here is what they have instructed me to do. THE FOLLOWING IS A CUT AND PASTE FROM THE EMAIL I RECIEVED. "In order to aid our resolution of this situation, we are requesting that you fax us a copy of a valid State or Federal Identification. This is a routine security measure implemented to protect both your account and the MyPoints program. Please fax the document to (415) 676-2054, ATTN: Membercare. Feel free to black out any information other than name, birth date and photo which all must be legible in the copy. We will be able to reactivate your account shortly after receiving the requested document. We appreciate your cooperation in this matter and thank you for your patience. Should you have any additional questions regarding this issue, please contact us at mops@mypoints.com."

Does your staff seriously think I am gullible enough to actually send them something like this so I can get caught up in a stolen identity scam? This is a pretty shoddy way for a company to get out of paying a $50.00 gift certificate that they continually advertise. If they are that hard up for funds maybe they should stand back, take a long look at themselves and than ask what they should do to get off the internet.
Needless to say, I was quite upset as a result of this due to the hard times we are currently living in. Now web sites that I have used for years are no longer safe to use for my entertainment.


Because of this, I will avoid clicking through to MyPoints.com at all costs in the future, and I definitely will urge others to avoid it at all costs.

I hope you are willing to address my concerns. Thank you for taking the time to read this, and I look forward to hearing from you soon.


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by Dina P. Posted Sun September 4, 2011 @ 2:34 PM

MyPoints started out okay, but they grow ever more stingy and cheap.
Time to dump them and go for something else. Oh, their customer
service? About as rotten as it gets, the first level you talk to are
ignorant, and if you escalate you get the rudest, nastiest people
known on the planet. I've seen friendlier sharks and rattlesnakes.

by Trisha S. Posted Wed January 19, 2011 @ 9:54 AM

Oh my gosh! It is now 2011 and what happened to you just happened to
me! I did nothing wrong and they owed me a 50.00 kmart card. I am
still waiting for the card! But my account was fixed.
Scary!!!! P.S. Like you, I too told them there was no way I would send
them my personal info. I also told them that I never gave it to them
in the beginning so why would they need it now???

by tanque Posted Tue October 5, 2010 @ 11:49 AM

They're simply asking for a valid form of id with your name and photo.
NOT your address or ssn. Frankly that is a routine course of action
for a number of companies. They are most likely only trying to verify
that the account holder is the one attempting to access the account.
They may have had tech issues or some sort of breach. It honestly
sounds as though they are working to rectify that and protect
customers' information. If you had used them for 3-4 years prior
without incident then I don't see what you are fussing about.You're
more likely to get the situation corrected and recieve your
certificate if you work WITH their reps as opposed to arguing.


Seriously! by Trisha S. Wed January 19, 2011 @ 9:57 AM

by Benjamin M. Posted Wed July 28, 2010 @ 11:34 AM

I have used MyPoints for over five years. Today Mozilla Firefox
responded to me as follows:

This Connection is Untrusted

You have asked Firefox to connect securely to www.mypoints.com, but we
can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted
identification to prove that you are going to the right place.
However, this site's identity can't be verified.

What Should I Do?

If you usually connect to this site without problems, this error could
mean that someone is
trying to impersonate the site, and you shouldn't continue.

Technical Details

www.mypoints.com uses an invalid security certificate.

The certificate is only valid for the following names:
*.quantserve.com , quantserve.com

(Error code: ssl_error_bad_cert_domain)

I Understand the Risks

If you understand what's going on, you can tell Firefox to start
trusting this site's identification.
Even if you trust the site, this error could mean that someone is
tampering with your connection.

Don't add an exception unless you know there's a good reason why this
site doesn't use trusted identification.

by J C. Posted Mon July 19, 2010 @ 10:48 AM

This person is wrong. I've been with My Points since 1998 and have had
no problems what so ever. I get my gift certificates usually within a
week of when I order them not the 2 to 6 weeks they say on their
This person probably ran into a phishing scam. If they thought
something was wrong about sending her ID, then they could have just
got off thier butt and called to clear up the matter.
My father ran into problems when he changed his email address and
didn't notify them. He also did not show activity for a long period of
time, so his account became in active. After a few emails and phone
calls, My Points got his information right and re-activated his
I highly recomend using My Points. We just received $300 in gift
certificates from Home Depot. That for 1/2 a year of gathering points.

Don't let one person who doesn't know they've been phised stop you
from using a wonderful program. Take a look on Google, this is the
only reference to a scam. That should tell you something. Everyone
else has good things to say


I ALSO AGREE - Good things by grandma1943 Wed April 20, 2011 @ 7:05 PM

by Brad F Posted Wed April 14, 2010 @ 6:06 PM

Instead of messing around with mypoints, which pays a piddly 1-2%, try
bing.com cashback which pays 8% back at ebay, 10% back at office
depot, 2-3% at newegg, and has quicker payouts... No more waiting 2-6
months for "points" to clear.


by Brad F Posted Tue April 6, 2010 @ 12:08 PM

I had 12,000 points coming available this week. The day they where
supposed to be available to redeem mypoints suspended my account -
this was after having to send a number of emails to get them to
correct errors in crediting my points.

The errors always seem to be in there favor, and they always blame it
on the merchant.

by mahalo222 Posted Wed March 10, 2010 @ 8:49 PM

I have been a My Points member for 5 years and never had a problem. I
did have a problem with Pay Pal, forget my username. I did have to
fax them a copy of my driver's license. They gave you the option of
blacking out any information other than your name! It's unfortunate
that you had a problem but do your homework before you jump to

by Jeniffer B. Posted Sat February 27, 2010 @ 5:43 PM

I've been a member of Mypoints.com since 2006. To this date I have
received 2x $50.00 Walmart gift cards & a $25.00 Amazon.com gift card.
Mypoints.com is the ONLY REAL Online earnings opportunity that I have
used that infact is real! I use to search the net for "Easy money",
"Get paid for surveys"...All that jive, & Seriously, Do not waste your
time on that sort of stuff! I can tell you! I had too much time on my
hands back then! I filtered through time wasting/scam survey sites
Only to get, adware & spam!
For You're specific complaint, I was Never asked for picture ID.
However I did have to fax my proof of sign up date for auto insurance
Because I used Netquote (through Mypoints) to change my auto
So from an honest consumer, single mother from Seattle Wa. I promise.
I have earned these gift certificates from Mypoints with NO STRINGS!


by Mary S. Posted Wed July 8, 2009 @ 5:49 PM

I've been a member of MyPoints since 2004 and have had no
problems. Some of the merchants are slow to post points, but it does
say to give them 30 days and I usually don't have to, they're there
before then.
I shop a lot online and I've recognized some merchants take longer
but none over 30 days and if they do, I only have to follow the
instructions on MyPoints and send them copies of the email
confirmation of my order. You do need to save those email
confirmations from the merchant until you get your points just in
case. Once I've notified MyPoints, my points usually show up within a
few days and are available to redeem right away instead of having to
wait 30 days like it usually takes.
I've gotten at least $200 in gift cards, probably more. You have
to realize that sometimes the problems I've read here lie with the
merchants. I don't do surveys, they're a waste of time and I noticed
they sometimes don't work even after I've done the entire survey and
that isn't MyPoints fault. You're no longer even on their site.
I've gotten into the habit of looking on their site before I
purchase something to see if where I'm ordering from is listed and it
changes every month so it pays to look before ordering. Most of my
purchases come from three places, Best Buy (I like to order it online
and then do a store pickup, you can do that), Avon, clothing sites,
Wal-Mart and they just added Bath & Body Works a few months ago.


Points Crediting to My Account by Johanne D. Mon December 30, 2013 @ 11:19 PM
by RL Posted Tue December 9, 2008 @ 11:59 AM

I too have been a member of My Points for quite some years. Never
until recently have I attempted to redeem my points. I had chosen my
certificates, filled out the appropriate information and sent it off
in cyberspace!

A co-worker and I had gotten on a discussion about the holidays and
different gifts were thinking about purchasing. I had mentioned My
Points to her. She responded in telling me that she has read nothing
but horror stories about the site and its practices. She even showed
me your posting.

I had stated that two weeks prior to our conversation I had redeemed
points for gift certificates to give and now was nervous about
receiving them in time if at all. The site posted that it would take
6-8 weeks to receive my order, so I waited.

Not 6-8 weeks for 3 weeks from date of order I received all the gift
certificates that I had ordered with my redeemed points. I'm sorry you
did not have the same outcome.

by Ordell C. Posted Fri November 14, 2008 @ 2:50 PM

I believe MyPoints must be having some financial problems
lately...MyPoints has turned into more of a SCAM. I have found out
that recently many people after spending hours on surveys and clicking
on sites that led to tons of spam and just earning enough points for a
decent reward have their account closed without any explanation and no
replies back. Dont waste your time!!


mypoints.com by ambs Sun November 23, 2008 @ 10:02 AM

Near bankruptcy by Brad F Tue April 6, 2010 @ 12:25 PM

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