LACK of Customer Service

Posted Sat June 2, 2012 4:50 am, by Kattleya F. written to Nail Supply City, Inc.

I simply went to the store with one thought in mind, find and purchase a product. Same as many other customers. When I entered I noticed immediately that one of the "owners" had an unhappy demeanor upon her and as I inquired about a product, I was immediately told it was not sold there. When I said I would go look around (for heaven's sake it's a warehouse, of course there is plenty else to buy) I was asked to present my phone number, and then photo id. Assumably for confirmation for my nail technician license. When I quested the "owner" about what she was doing and why she needed my information, I was repeated ignored. I calmly said that I was annoyed, and she rudely handed me my ID back and said I had to leave the store. I refused to leave the store and was taken back by the lack of professionalism, her fake eyelashes,and lack of obvious respect. Apparently she was never taught customer service. We bantered back and forth until I decided to just leave, because speaking to someone with broken english would get me no where.

Send me an apology and rethink their ideas about what customer service means to them. I WILL be taking legal action if necessary.

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You WILL be taking legal action in necessary? by spunkyboy08 Posted Mon June 4, 2012 @ 8:45 AM You do realize the if you choose to take legal action that even if the lawyer decides that you have no case, and you do not, that you will still have to pay him/her? In general threatening legal action usually does not get what you want. The company you threaten to sue has to refer you to their legal dept.or have their lawyers contact your lawyer. Plus most companies do not want any employee to continue speaking to the customer once they threaten legal action. So the owner has fake eyelashes. Why is that relevant to your complaint? Reply Re: LACK of Customer Service by RedheadwGlasses Posted Sun June 3, 2012 @ 9:27 PM How cute. You think you have grounds for a lawsuit. Hint: you DON'T. Reply Legal action? by PepperElf Posted Sat June 2, 2012 @ 2:45 PM Really? On what grounds? What laws did she break in kicking you out? O wait. She didn't break any laws. It's not illegal to kick out customers. Especially if the customers start arguing with the owner. You have no legal grounds for a case. It's her property. Reply