I was specificly told that I was to recieve a 'free phone'. I was charged!
I have been a Nextel client for approximately 12 years, I weathered their lack of service areas and tower set ups and delays for years. Recently I had an issue with a phone and took it in for repairs. The repair work didn't seem to fix the problem so I contacted customer service. After an hour an 20 minutes on the phone...

I'm posting this complaint about Nextel because I portal my # to another carrier after my 2 year contract had expired, but after the new billing cycle for the moth of sept had already started. Nextel won't credit my account or prorate the charges for 4 days after the billing cycle had started. I told them that per their customer service dept I was advised to wait after my exp date & allow couple...

I lost my cell-phone and instead of replacing it with a like phone I decided to get a new phone with $150 credit phone upgrade offer.

I requested an upgrade to their I-335 phone. The person inputting the order had difficulty with the $150 credit, but she said she manually credited the account and told me she had taken care of it. I requested rush delivery and was charged for it.

I received...

I ordered a phone on July 1st from the website. I got a confirmation email and all the information was correct. When I hadn't received the phone or so much as a tracking number a week later, I called up and inquired about my order. The first agent I talked to told me the order was closed before it shipped by accident and she would put a new one through for me that night and that I should call...

Dear Dan,

In 8/06 my husband and I joined Nextel. In 10/06 we added our son to the plan. Adding him to the plan took over 6 hours on the phone. I know your customer service is better now, but that was just the beginning of our issues. For the next 6 months after that we were getting cell phone bills in the $700 range every month and I was paying them. We kept calling to inquire why they were...