Bad customer service experience & unfair charges

Posted Wed September 24, 2008 12:00 pm, by dina c. written to Nextel Communications

Write a Letter to this Company  |  Rate this Company

I'm posting this complaint about Nextel because I portal my # to another carrier after my 2 year contract had expired, but after the new billing cycle for the moth of sept had already started. Nextel won't credit my account or prorate the charges for 4 days after the billing cycle had started. I told them that per their customer service dept I was advised to wait after my exp date & allow couple of days after my exp date before transferring my # to another carrier to avoid an early termination fee. Now I call again to inquiry about my charges & I'm been told that I'm still fully responsible for the full month of charges eventhough I don't have service with them anymore. I spoke to a supervisor & told me that I should've called a day after my exp date and that I was my own fault. Come on! A supervisor doesn't talk like that to their customers. He just reminded me another reason why I left Nextel. This supervisor was very arrogant & his voice was not pleasent at all. He was very short for everything & an attitude to kill. If I was the owner of Nextel I wouldn't want to have employees that represented my company that way. I will sure not refer "anyone" to nextel & make sure to spread the word around of how bad their customer service can be.

I want Nextel to credit my account for services that I no longer have. I would like for Nextel to spend more time training customer service & supervisor about the importance of providing "WOW" service to every customer to make sure that the company gets "Raving fans".

Log In/Create an account | 2 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Re: Bad customer service experience & unfair charges by Harleycat Posted Thu September 25, 2008 @ 8:28 AM I'm sorry but this is the way Nextel works. For some reason, they cycle cancellations once a month after the current bill drops. That being said, I've always been credited the following month for any charges incurring prior to the bill drop. I have a large bill, 2500 units, so I can't speak for individual phones. I do know it works this way with Verizon too. What I do when I cancel a phone with Verizon (since I have individual bills with them) is hold the first invoice I receive after cancellation until the next one comes in. The next one will have a credit on it for the service we didn't use. Reply Re: Bad customer service experience & unfair charges by Donno Posted Wed September 24, 2008 @ 10:29 PM Most reports of customer service for cell phones make me happy I do not own one. If they indeed said "a few days after the end of the contract," they should honor that. I question that, though. It doesn't sound right even though I don't have a cell phone. Once you are a few days into a contract, my assumption would be you have it for the month. I would say call on the first day of the new billing cycle makes logical sense. Maybe some of our cell-phone knowledgeable people can comment on this. Good luck. Reply