Customer Service At Disconnect

Posted Wed May 23, 2007 1:00 pm, by Carl B. written to Nextel Communications

Write a Letter to this Company  |  Rate this Company

I have been with Nextel since what 2000? Never been late!!! Go figure? Not to many people can say that I am certain. However, I have had three phone lines for the last year. I called last month to have a phone I had on stand by take over the other phone on my plan. After 4 hours of hell. I was informed to do a flip flop. And, that would kill the phone in Mexico I no longer needed. Then I get the bill and lo and behold. The line is still active. So, once again I call and go through another nightmare. Just to be informed that the woman that did the flip flop stuck me with yet another year contract on the phone we did the flip flop too. And, left the other phone that was to be disconnected by fdoing the flip flop was still on. So, i asked to turn the service off. Then I was informed that now I have to buy out for $200.00 the contract. Now this is really good customer service don't ya think. You can believe that when all of my contracts with Nextel are up. I will be going to another company. Amazing how many companies offer phone plans with unlimited calling without a contract

There is not much to say that they can do. It would just be nice if they had a better trained staff. And, would refund my $200.00 to my account for being just so out of contraol on customer service.

Log In/Create an account | 2 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Re: Customer Service At Disconnect by Carl Posted Mon June 11, 2007 @ 12:55 PM Thank you for you response? Nextel did understand the complaint. And this issue is now resolved. Thank you again. Reply Re: Customer Service At Disconnect by Lee H. Posted Thu May 24, 2007 @ 2:58 AM Overall, Carl, it seems there's been a communication problem. After reading your letter, I would be concerned that the communication problem could be partially your own fault. First, you don't want to arbitrarily assume that switching phones is allowable without charge. I would have approached it with a simple explanation as one phone having a problem, so you were replacing it with a second phone. You make a statement that you are deactivating a phone in a different country and then activating a different phone within, I assume, the U.S. This IS CHANGING THE CELL PHONE PLAN and would, therefore, commonly extend your contract. I will further tell you, Carl, that most companies require a signed contract if you accept any form of promotional merchandise when activating an account. In this case, you may not have been activating, but we can agree you were changing your cell phone plan. Reply