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 Faulty equipment/ Broken Promises
Posted Thu April 26, 2007 5:33 pm, by JATAUNA B. written to Nextel Communications
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I have been a loyal and faithful customer for at least three years or more. My service is horrible. The calls are continously dropping and the network is always down so I lose important phone calls and text messages. Because nextel is together with sprint and offer $25.00 gift cards for referrals, at least four or more people have been referred but never have I recieved an award! Also a certain percentage is offered for us as well if we work for "Wendy's" but that has not been issued. Last but not least, recently i had to replace phone #4 and can not upgrade either phone line because I'm tired of faulty equipment and false promises!
Upgrade my phone at no expense to me. Then i want to be issued a back-up phone at equal value to the phone i currently have for the inconvenience of purchasing 4 replacements! Either four $25.00 gift cards for my referrals or credit towards my bill. Also I want the discount for "Wendy's" workers.
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by Harleycat Posted Fri April 27, 2007 @ 9:43 AM
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I have to echo what S. Brown said. Did you fill out the referral
paperwork and did your referrals tell Sprint/Nextel that it was you
who referred them? If not, they have no way of knowing and are not
psychic.
Did you obtain the employee discount code and call customer service?
I know sometimes, even with the code, they tell you that you must go
to a store to obtain the discount since they want you to prove that
you are an employee. They tried to tell me this but, luckily, my rep
obtained it for me since I handle over 2000 Nextels for my firm.
Again, they are not psychic, you must tell them that you have a
employee discount.
They are not going to give you a "back up" phone, sorry, not going to
happen.
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by S. Brown Posted Thu April 26, 2007 @ 7:26 PM
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Ah geez - - where to start . . . .
Did you fill out the required documentation to receive the $25.00 gift
cards for the referrals or did you think that they were somehow
automatically sent to you?
Did you sign up for your service under Wendy's corporate agreement? If
not, then you are not entitled to the corporate discounts and, in some
cases, they only apply to new service.
Are you entitled to an upgrade at this time? If not, then they are
not going to replace your phone at no expense. And they most
certainly are not going to "issue a back-up phone" because you feel
you have been inconvenienced - - no how - - no way.
Loyal and faithful has nothing to do with your demands - - you are the
consumer and it is your responsiblity to provide proof that you
referred "four or more" people and also it's up to you to do whatever
is required to receive the Wendy's employee discount.
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