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 $5 million bill for the worst service ever.
Posted Tue March 4, 2008 8:08 pm, by nancy z. written to Nextel Communications
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I am 1 yr into a 2 yr contract with Nextel. The bad part is, I cannot use my phone 90% of the time because of dropped calls,and/or no service. I recently called customer service to complain that Im paying for a service that is crap.She said my service area is rated "good". For my inconvinence, I was given 40 free min. Big deal,,I have 5000 I cant use now.Then the agent said she could refund 35. bucks. What I really want I told her is to be released from my contract, since I cannot use the phone. When I was in a serious car accident, I couldnt even call for help!!! The call was breaking up. She transfered me to Tech. support and I was rudely told that they would NOT let me out of the contract.Its ok for me to pay for no service,,,,I dont get it.
This is even better:
A couple weeks later, I get a text msg. saying that my payment has been received, and that my bank acct would be debited 5,389,762.79!!!!! I certainly didnt authorize this,,their service is no where near this quality for that amount of money. When I again called customer service, I was told their computers were down and they couldnt help me with this right now,,,of course they couldnt!!
Someone please get me out of this contract!!! My 8 year relationship with Nextel has soured. I no longer wish to be a part of them.
Release me from my contract.
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by Pearly Posted Sat March 8, 2008 @ 9:26 PM
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I've had the same issue with another wireless customer. I called them
and advised them I was going to contact the Atty. General of Texas
with a complaint that they were not providing the service I was paying
for. A few weeks later, I got a phone call from the company
president's secretary advising me that they would willing cancel my
contract as I had earlier requested and I would not have to pay the
cancellation fee as I was originally told. They also requested that I
not contact the Atty. General....
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by |Ev1L| Posted Thu March 6, 2008 @ 1:23 AM
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So.....
You have had them for 8 years and now 1 year into a 2 year contract,
you now realize they stink? Did something change? Why is service bad
now after having them for 8 years?
Did the bank debit go through? I mean, you state their service is not
worth 5 million, but is it worth $40/month?
If you have $5 million in your account, I would think you have enough
to cover etfs. If the service is that bad, cancel and pay the etf. If
you do not have $5 million in your account to cover the etf, then
submit a trouble ticket to find out why service has degraded now
considering your 8 year relationship.
Or maybe, just pay the etf and go with a different provider. Paying
for mediocre or no service for the length of the contract will cost
you more in the long term.
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by Gino Posted Wed March 5, 2008 @ 12:23 AM
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I'm sure the $5 million mistake will be removed, I doubt your two year
contract justifies a bill that high. Wouldn't cancelling a two year
contract mean some kind of early termination penalty?
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by Steve-Oh Posted Tue March 4, 2008 @ 11:37 PM
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account retention.
What changed with the service to make it so bad? It was (apparently)
fine in the first year.
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by ♥Venice♥ Posted Tue March 4, 2008 @ 10:32 PM
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"I certainly didnt authorize this,,their service is no where near this
quality for that amount of money."
Would you have been ABLE to authorize $5,389,762.79???... and is ANY
service worth that amount of money?
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